The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast service!
Purchased one on vacation, it became a hit with family. Ordered from company ~ service is amazing. Fast and perfect. Thank you! Will be ordering more.
25 July 2023
Reply from Steel & Barnett
Best,
Thank you for taking the time to leave us a nice review.
This is what we do it for, Thank you!
Joska - Happy department
Timeless en very good quality bracelet!
29 June 2023
Reply from Steel & Barnett
Hi Ariane,
What a pleasure to hear you love our line.
Thank you!
Joska- Happy Department
Reply from Steel & Barnett
Hey Inge,
Thank you for your review.
Joska - Happy Department
Reply from Steel & Barnett
Hello Patrick,
Thank you for your nice review.
Nice to read
Joska - Happy Department
Reply from Steel & Barnett
Hello Fabian,
Thank you for your review.
Nice you like the bracelet.
Joska - Happy Department
Quickly send and very well packed
Quickly send and very well packed. Very nice bracelets of good quality. Completely happy.
19 March 2023
Reply from Steel & Barnett
Hello Tom,
Thank you for your nice review, it is always nice to read.
That's what we do it for :-)
Joska - Happy Department
Items arrived late
Items arrived late. One bracelet lock couldn’t open. Customer service didn’t provide any help. Had to process a return.
13 February 2023
Reply from Steel & Barnett
Hello Amir
Thank you for your feedback.
Unfortunately we did not receive any e-mail from you. Would it be possible to reach out to us again?
Thanks!
Aaron - Happy Department
Happy customer
Ordered a bracelet for my boyfriend. Love the design and verry happy with the service.
5 February 2023
Unprompted review
Reply from Steel & Barnett
Hi Jessica
Thank you so much for the nice review!
Aaron - Happy Department
Excellent bracelets and quick parcel!
8 January 2023
Reply from Steel & Barnett
Hi Daniel
Thank you so much for the 5 star rating!
Aaron - Happy Department
Reply from Steel & Barnett
Hi David
We try our best! Thanks for recognizing our hard work.
Aaron - Happy Department
Efficiency
This is the second time i ordered to Steel and Barnett and i m still satisfied
28 December 2022
Reply from Steel & Barnett
Hi Laurence
Thank you for being a loyal customer to our brand!
Hope to see you soon.
Aaron - Happy Department
Very good product
Very good quality product, quick shipping considering the time of the year.
22 December 2022
Unprompted review
Reply from Steel & Barnett
Hello Luis
We're glad you're happy with our service and your bracelet!
Aaron - Happy Department
Reply from Steel & Barnett
Hello Sonia
Our brand is focused on fashion for men!
Aaron - Happy Department
Super great Service!!
Super great Service!!. After ordering online, received the bracelets fast. Looked super but 1 was too long or my wrist to small. After contact a new bracelet was made for my wrist and send direct the next day. How amazing is that. Many companies should take you as example of what super service is. I have informed many friends already and made them enthusiastic.
21 December 2022
Unprompted review
Reply from Steel & Barnett
Hello
Thank you so much! We are very happy to help whenever you need!
Aaron - Happy Department
high quality product
I got a high quality product, really sophisticated. The shipping time was perfect and the packaging awesome, it's really good to send as a gift. I'm super happy with my new bracelet
28 November 2022
I ordered and paid for 4 bracelets from…
I ordered and paid for 4 bracelets from your website on 7 November 2022. The scheduled date of delivery given to me was 14 November 2022 - one week to deliver to the UK! I didn't complain but one of your competitors in Holland are doing a much, much better job at ensuring prompt delivery and using a reliable forwarding company e.g. order on 8 Nov delivered by 11 Nov..........
Anyway, today is the 16 November and my goods have still not arrived. I sent 2 emails with the latest one today to the service team to check actual status because the Fedex tracking says my package is 13kg, which seems incredibly heavy for 4 bracelets. Surprise surprise, its now 3pm and no reply and no status update.........
16 November 2022
Reply from Steel & Barnett
Hi Oliver,
thank you for your review!
We're really sorry to hear that your order takes longer to arrive than you wanted.
We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Yes, you placed the order on 07-11 and we handed over the parcel to FedEx on 08-11.
As I can see from the tracking information, it took Fedex way longer to get the parcel in UK than expected. We will once again contact FedEx and make a claim.
I can see that you have spoken to Aaron from Service department today, but if you have any other queries please contact us again service@steelandbarnett.com
Thanks,
Steel & Barnett
Very nice bracelets !
Very nice bracelets !
Good quality and beautiful design, no remarks whatsoever...
5 November 2022
I haven’t received my goods yet and I’m…
I haven’t received my goods yet and I’m being asked for a review!
25 September 2022
Reply from Steel & Barnett
Dear Tom, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
As you can see from the Track&Trace link received, the parcel got stuck for the last 5 days at a FedEx depot. (Which is not our responsibility) Although we agree this is an extremely frustrating situation!
We will call FedEx and submit a claim.
Please feel free to reach out to service@steelandbarnett.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
High quality product and it fits…
High quality product and it fits perfectly. Very happy with my purchase. There was a small problem with my first purchase due do the package being lost by the mail carrier, but with help of the Steel & Barnett client service, this was resolved in an excellent way. Have already ordered here again and probably will order soon once more
11 August 2022
Unprompted review
Reply from Steel & Barnett
Hello
Thank you so much for the review! We're happy you had a good experience despite the problem. We would be happy to help you again in the future!
Aaron - Happy Department
Good communication.
Good communication.
Correct in all the return and refund stuff.
Nice products
9 June 2022
Reply from Steel & Barnett
Hello Martine
Thank you very much, we're happy you're satisfied!
Aaron - Happy Department
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