I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
908 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SteadyPay
Hey Charlotte!
Thank you very much for the review! You're amazing too! 🤩
Best and very amazing wishes,
SteadyPay
A first class service from Anna
A professional service that I would not hesitate to recommend . Anna was polite and knowledgeable throughout the process - a true Ambassador.
11 November 2025
Unprompted review
Reply from SteadyPay
Hey Marcello,
Thank you very much for your kind words. Your recommendation means a lot, and we’re proud to have team members who represent SteadyPay so well. Anna will be absolutely pleased to hear such feedback.
Best wishes,
SteadyPay
Always helpful and fast support!
⭐️⭐️⭐️⭐️⭐️
I’ve been using Steadypay for a while, and they’ve always been supportive and reliable. My loans are approved quickly, and the process is super smooth.
A special thanks to Florin for helping me today — very polite, patient, and quick to respond. Always a great experience with Steadypay! 🙌
12 November 2025
Unprompted review
Reply from SteadyPay
Hey Sandeep!
Thank you for the fantastic review, and we’re very happy to hear your experience with SteadyPay has been smooth and reliable 🙌 It’s always absolutely great to know our support makes a real difference. We look forward to keeping your experience just as seamless in the future!
Best wishes,
SteadyPay
michael was great
michael was great. really helpful got my query sorted
11 November 2025
Unprompted review
Reply from SteadyPay
Hey Michael,
Big props and thanks to both you and your fantastic namesake 😄 Thanks for the shout-out – it means a lot!
Best wishes,
SteadyPay
Michael
Michaels customer service has been exceptional. In my option he has gone above and beyond to resolve my query on numerous occasions!🤗
Including responding to my emails very swiftly. 🫠
11 November 2025
Unprompted review
Reply from SteadyPay
Hey Paula!
Thank you for very much for the review. We’re very glad Michael's help made things easier for you 🤗 Your feedback truly means a lot.
Best wishes,
SteadyPay
Steadypay Experience
Process straightforward and easy, and Maga helped throughout the whole procedure making it extremely helpful. 😀
10 November 2025
Unprompted review
Reply from SteadyPay
Hey Gary,
Thanks for the lovely review - we’re really glad the process felt straightforward and easy for you 😀It’s great to hear the experience was so helpful.
Best wishes,
SteadyPay
Fraud
Hi all, I never used this sort of company in my life for such a small loan and was shocked to see this company's name on my Credit file and showing a default of £50 on cedit file. You are unable to contact them through phone and instead of looking at the records and investigating they keep speculating with very vauge responses.
7 November 2025
Unprompted review
Reply from SteadyPay
Hi Surinder,
Thank you for raising this — we understand how concerning it is to see an unfamiliar entry on your credit file.
Following your report, we investigated the matter and can confirm that this was treated as a fraud case and has now been fully resolved. No valid loan was taken out by you, and the relevant records have been corrected accordingly.
We’re sorry for the frustration caused while the investigation was ongoing. For security reasons, fraud cases must be handled through our written support channels rather than over the phone, but every report is reviewed carefully against our internal records.
If you have any remaining questions or need confirmation of the resolution, please contact us directly at support@steadypay.co, and we’ll be happy to assist.
Kind regards,
The SteadyPay Team
Perfect customer service from Maga
7 November 2025
Unprompted review
Reply from SteadyPay
Hey Diego,
Thanks for the great review - wonderful to hear you received perfect customer service. We’re glad Maga made everything smooth and easy for you.
Best wishes,
SteadyPay
I’ve had an issue with my loan being…
I’ve had an issue with my loan being mistakenly transferred into my closed Barclays account, SteadyPay had help me tremendously in getting this issue resolved. I give many thanks to Micheal who had been dealing with my account issues being patient in getting all the information I needed to resolve this issue. Everything was handled professionally with great patience and care, I really appreciate it Micheal and many thanks to SteadyPay.
7 November 2025
Unprompted review
Reply from SteadyPay
Hello there!
Thank you for sharing your experience - we’re really glad the issue with the account was resolved smoothly, and that Michael could guide you through everything step by step. We truly appreciate your kind words😊
Best wishes,
SteadyPay
They are an amazing loan agency always…
They are an amazing loan agency always there to help you in your needs and difficulties, they have helped me a lot and all I can say is thank you they are a 5 star ⭐. I would recommend to anyone whom is in difficulties at this moment in time.
6 November 2025
Unprompted review
Reply from SteadyPay
Hey Cesar,
Thank you so much for the heartfelt review - we’re really glad to hear we’ve been able to support you when you needed it most ⭐ It means a lot that you’d recommend us to others going through a tough time. Thanks again for the trust and the kind words 😊
Best wishes,
SteadyPay
Michael
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge.
I really want to say he is reliable and you can trust in him if you have any challenge concerning payment. I recommend him also he represented his organization well.
Dickson.
2 November 2025
Unprompted review
Reply from SteadyPay
Hello Osemwingie,
Thank you for the thoughtful review. Knowing you found our agent reliable and supportive means a lot, and we’re glad he was able to guide you with confidence and accuracy. We truly appreciate your recommendation and your kind words.
Best wishes,
SteadyPay
Shocking service from Maga
I am writing to express my strong dissatisfaction with the service provided by SteadyPay.
I have been paying the £7.00 weekly fee for your service for the past 84 weeks. This amounts to a total of £588.00 paid.
Despite this consistent payment, I have today been informed that I must wait two additional days for a top-up. This delay is unacceptable, especially given the significant fees I have paid for this service.
I am therefore unclear as to the value I am receiving for the £588.00 I have invested.
I wish to bring this issue to your attention and strongly advise all potential users to consider the implications of such delays.
I expect an explanation for this delay and a resolution to ensure timely top-ups, in line with the service I am paying for.
3 November 2025
Unprompted review
Reply from SteadyPay
Hi Adrian,
Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration this caused.
To clarify what happened: your message reached us over the weekend, when our customer support team is not operating. As soon as we reopened on the next working day, we reviewed your account and issued the top-up immediately.
We understand how delays can feel particularly disappointing when you’ve been with us for a long time, and we truly value the commitment you’ve shown over the past 84 weeks.
The weekly fee covers access to SteadyPay’s ongoing services and eligibility for top-ups, which are processed during our standard support hours. That said, we appreciate your feedback and are actively reviewing how we communicate support availability more clearly to avoid situations like this in the future.
If you’d like to discuss this further, please reach out to us directly at support@steadypay.co, and we’ll be happy to help.
Kind regards,
The SteadyPay Team
Reply from SteadyPay
Hey Mark,
Thanks for a sweet review - who doesn't love a good fast service 😄 Glad we could make things quick and easy for you.
Best wishes,
SteadyPay
Excellent Service
Excellent Service provided by Florin. Very friendly and helpful. Thank you
31 October 2025
Unprompted review
Reply from SteadyPay
Hey Vicky,
Thank you for the kind words! 😊 We’re glad everything went smoothly for you!
Best wishes,
SteadyPay
Reply from SteadyPay
Hello there!
Thanks for the lovely feedback - we’re glad our agent was able to help and make things easier for you 😊 Your appreciation means a lot!
Best wishes,
SteadyPay
Absolutely amazing service from michael
31 October 2025
Unprompted review
Reply from SteadyPay
Hey Johnsen,
Thank you for the review! We’re happy to hear Michael provided such amazing service 😄 We're always there whenever you need us!
Best wishes,
SteadyPay
Maga was a great help with me setting…
Maga was a great help with me setting up my cash wave account and helping with all my questions
30 October 2025
Unprompted review
Reply from SteadyPay
Hey Kaitlin,
Thank you for your review! We’re always happy to help and make the process as smooth as possible ☺️
Best wishes,
SteadyPay
Micheal was so helpful and honest would…
Micheal was so helpful and honest would recommend this company
30 October 2025
Unprompted review
Reply from SteadyPay
Hey Joshua,
That you very much for the review and recommendation! We’re always happy to assist whenever you need us ☺️
Best wishes,
SteadyPay
Michael was very help and sorted out my…
Michael was very help and sorted out my problem asap.
29 October 2025
Unprompted review
Reply from SteadyPay
Hey Sakila,
Thank you very much for the review. We’re glad Michael could sort out your problem quickly and efficiently, and we’re always there to help and make things as smooth as possible for you 😊
Best wishes,
SteadyPay
Customer service was helpful to resolve…
Customer service was helpful to resolve an issue with the app
29 October 2025
Unprompted review
Reply from SteadyPay
Hey there!
Thank you for your review! We’re always happy to assist and make sure everything runs smoothly for you 😊
Best wishes,
SteadyPay
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