StayFi has super aggressive selling & marketing, and makes bold promises around its effectiveness. However, the instructions are confusing and complicated, it's difficult to determine the right hardw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
StayFi has been a game-changer for our cabin rental! It allows us to seamlessly collect our guests' email addresses when they connect to WiFi, making it easy to stay in touch. This has been invaluable... See more
I run a few short time rental properties in Germany. I came across Stayfi at VRMA in Las Vegas last year. Arthur and his team w te extremely helpful throughout the entire onboarding process. Cust... See more
We’ve been using StayFi for our cabins in Maine, and it has been a game-changer! The setup is incredibly easy, and the portal’s robust features make managing guest WiFi seamless. The ability to collec... See more
Company details
Written by the company
StayFi is the leading guest data and marketing platform built for short-term rental operators. By transforming guest WiFi into a powerful data collection and marketing tool, StayFi enables hosts and property managers to capture emails and phone numbers from every guest—not just the booker. With automated email and SMS campaigns, branded WiFi splash pages, integrated upsell storefronts, and integrations with top PMS platforms, StayFi helps vacation rental businesses build stronger brand awareness, boost direct bookings, and enhance the guest experience—all without disrupting their existing WiFi networks.
Contact info
175 Varick St, 10014, New York, United States
- arthur@stayfi.com
- stayfi.com
4.4
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a couple of AP for my Airbnb…
Purchased a couple of AP for my Airbnb properties. I shut them down and the devices I spent money are essentially bricks. Waste of money on hardware and monthly subscriptions. Just pay AP extenders at Best buy and save yourself the time and money.
22 September 2024
Unprompted review
Anchor Point Premier Vacations - Review of StayFI
We have been using StayFi and are absolutely thrilled with its ease of use and the robust functionality of the portal. The ability to collect email addresses from our guests has significantly boosted our ROI, allowing for effective remarketing and customer engagement. The customer service is excellent, always responsive and helpful. Additionally, the regular release of new features keeps us excited about future possibilities. StayFi has truly been a game-changer for our property management business in South Haven. Highly recommended!
20 July 2024
Unprompted review
Love the product
Love the product! Increases engagement with our guests, and their customer service is fantastic
14 June 2023
Unprompted review
Friendly and responsive staff
17 May 2023
Unprompted review
The absolute best experience
The absolute best experience! StayFi is perfect!
15 May 2023
Unprompted review
Arthur is great and my direct bookings…
Arthur is great and my direct bookings have gone up!
15 June 2023
Unprompted review
Excellent product!
30 June 2023
Unprompted review
Great product
StayFi has done an amazing job at increasing my direct bookings. We're just a few months in and I am thrilled with the results we're seeing already. I recommend them to all of my STR friends and colleagues!
29 June 2023
Unprompted review
Overall Amazing!
Extremely helpful and responsive team. Overall, amazing!
29 June 2023
Unprompted review
Efficient customer data collection
I run a few short time rental properties in Germany.
I came across Stayfi at VRMA in Las Vegas last year. Arthur and his team w te extremely helpful throughout the entire onboarding process.
Customer support is great and very little work required to set everything up.
Thanks to StayFi I have been able to collect the email addresses from almost every guest.
29 June 2023
Unprompted review
Poor support
Very difficult to get a hold of this company. There is no phone number. My access point never worked and when I would email them they would reply only once per day. Never got resolution of my problem. Wasted months of subscritption fees
15 June 2023
Unprompted review
Reply from StayFi
Hi Kevin.
I am sorry for your less than stellar experience with StayFi. We made an error on our end where your inquiry for help did not get routed to the appropriate team. We have fixed this issue on our end so this does not happen again. You should have received a calendar to book a time for a call at your connivence. We have gone ahead and refunded all your StayFi charges.
The Best Vacation Rental Marketing Software
StayFi is an absolutely fantastic platform for short term rental owners who care about driving direct bookings. It's got all the features you could want in a vacation rental marketing software, and a fantastic support team behind it as well. I highly recommend StayFi's platform if you want to grow your vacation rental business and minimize your dependence on 3rd party booking platforms. Huge value for the price!
20 February 2023
Unprompted review
Excellent way to grow your email list…
Excellent way to grow your email list and market directly to guests. Set up is easy and fast.
10 February 2023
Unprompted review
So easy!
StayFi is incredible. Gives me super easy access and control of my WiFi in all my properties.
10 June 2022
Unprompted review
Great software!
9 June 2022
Unprompted review
Customer service
I was just experimenting with different wifi services and their team is very polite and helpful.
2 March 2021
Unprompted review
Stayfi has enabled me to have complete…
Stayfi has enabled me to have complete control over the WiFi at my vacation rental properties. Everything is simple and straight forward in the stayfi dashboard. I am able to troubleshoot connection issues without needing to contact the ISP. I highly recommend stayfi.
14 December 2020
Unprompted review
Stayfi is a great service that I would…
Stayfi is a great service that I would recommend to vacation rental operators of any size.
18 November 2020
Unprompted review
Excellent Customer Service
Great customer service. Spoke with the founder, he helped me when Spectrum caused some issues at a property. Very happy overall. Would recommend!
9 November 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.