Stax Payments Reviews 1,199

I was fortunate enough to have Nick Kagy contact me very shortly after I inquired about credit card processing. He was personable and polite and quite knowledgeable regarding my situation and offered me several solutions to choose from. I selected the one I deemed appropriate for my business and look forward to working with Stax! Nick’s attentiveness to my needs was the number one reason I chose Stax. You have a valuable asset in that young man!

Ashley was lovely. She took initiative to confirm satisfaction both via phone and email to provide clear instructions and followup.

Ashley quickly addressed my question and moved forward with the solution. Very little effort and time required on my part for which I am very thankful!

Raphael help me modify the Stax softwAre to better fit my needs.

Mariely was great! Knew exactly how to assist. The call was quick and she was able to resolve the issue within minutes.

Jessica was very helpful and explained what happened very well. She was courteous and friendly!

Customer service was respectful, prompt and helpful. Resolved the issue with professionalism and patience, this type of service is always appreciated and wanted!

Josue was very helpful and kind. Made sure we got the problem resolved. And followed up with me afterwards.
Thank you

My small business was the vicim of a cyber attack on our payment system and Stax shut down our payment processing despite explaining the full situation to them. It has now been almost a month of being unable to accept transactions or process refunds for our customers.

Stax is very slow to respond (does not call when we book an appointment, even though we were told to book an appointment), keeps handing the issue to other customer service reps, and refuses to escalate it to anyone higher up to help.

We will be canceling our account in full with Stax and have moved to a different payment processor. Do not work with them if you want to actually be able to handle transactions without any issues.

I have been calling the STaX customer service line frequently, as STaX is still fairly new to our clinic and my team and I are continuing to learn and navigate the program.

During one of my recent calls, I had the pleasure of working with Mariely. She was incredibly kind, patient, and helpful. She took the time to thoroughly address all of my questions and concerns and guided me through the process step by step. Her support made a significant difference, and I am truly grateful for her assistance.

Thank you for having such a knowledgeable and compassionate team member available to support your clients.

Raphael was very helpful and knowledgeable in obtaining upgraded credit card machines.

Terrible company and customer service. Totally waisted my time. Take your buisness somewhere else

Ashley helped me figure out how to set up reoccurring invoices.

Stax has been great, and we have really appreciated using your services over the past two years. However, recently when trying to get support or assistance, it has been difficult to get help. I would really like to continue using your service, but I may not have a choice but to consider switching to a different company if this issue persists.

I just wish customer service would be more willing or able to assist when issues arise. Overall, we have never had a problem, but when I look for answers now, it seems there is no one available to take calls and emails are the only option. It’s unfortunate, because we really do not want to change companies . Stax is a critical part of running our business. Serenity Psychiatry and Wellness.

Cole Rakhshani is a pro. I would highly recommend Cole to family members as well other business owners. Answered all my questions, made great suggestions. Super confident about knowing STAX process and offerings.

Ashley was a great help with resolving our issue and getting the new transaction key entered and everything updated. Running great now! Thanks!

John Brummitt is an amazing agent. He was always kind, attentive, and supportive, even when larger systems showed apathy towards our needs.
He never lost patience and always pushed forward until we got exactly what we needed to get.
Any organization would be extremely lucky to have him.

Fraudulent company. Avoid at all costs!

Ashley was very patient with me and made me feel like she really wanted to help. Thank goodness they have real people here in the US for support.