AVOID THIS COMPANY AT ALL COSTS!
AVOID THIS COMPANY AT ALL COSTS!
While they may appear competitive in pricing and stock, the reality is far from it. Their customer service, communication, and overall business practices are severely lacking.
I ordered a rangehood and was left completely in the dark for two weeks. I attempted to reach them through every possible channel—email, phone, social media—with no response whatsoever. Out of frustration, I even contacted neighboring businesses near their warehouse just to try and get some answers.
Eventually, I discovered they are associated with the Betta Electrical group. Thankfully, the Betta head office staff were helpful, and with their involvement, I finally received an email response—three days later. By that point, I had lost all confidence in the company and requested to cancel my order. It still took another two days to process the cancellation, and I didn't receive my refund until 3.5 weeks after placing the order.
If you're considering buying from them, don't. Visit your local Betta Electrical store or look elsewhere. In my opinion, this business should be stripped of its franchise license and seriously reviewed for continued operation