States Taxi Reviews 59

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Extremely responsive to questions. Found us where we were at and made it easy to navigate us through an area we weren’t familiar with. On-time and reliable.

Company replied

Rated 5 out of 5 stars

We called several days in advance to line up a taxi to meet us at our destination. They said they would arrive 15 minutes earlier than the scheduled time. We arrived 45 minutes early and called to l... See more

Company replied

Rated 5 out of 5 stars

Excellent and clean vehicle. Excellent driver. Very personable. Good conversationalist. Friendly. Easy to deal with. Gives good advice. Goes the extra mile. Excellent listener. Lovely atmosphere and j... See more

Company replied

Rated 3 out of 5 stars

Did not have a vehicle large enough for our party. We had to rely on the graciousness of a neighbor to take two of our passengers to the airport. Our instructions were clear and confirmed via text.

Company replied

Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Car Service
  4. Limousine Service
  5. Transportation Service

Written by the company

Prepaid Cab Company providing 24 hour taxi services in the USA. Need a Taxi Near Me Open Now? We have short wait times & provide reliable service consistently. Book online, send a text or give us a call. We are open now and available 24 hours. Need a ride and rideshare apps are not working or unreliable in your area? You’ve come to the right place. Book a taxi online or give us a call and we do the rest. We specialize in various taxi services incl. 24hr, long-haul, luxury and airport cabs. Safe & affordable taxi transport for when you need it most.


Contact info

4.2

Great

TrustScore 4 out of 5

59 reviews

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Rated 5 out of 5 stars

Extremely positive experience

Extremely responsive to questions. Found us where we were at and made it easy to navigate us through an area we weren’t familiar with. On-time and reliable.

7 July 2025
Unprompted review
States Taxi logo

Reply from States Taxi

Thank you so much for the great feedback! We're glad we could help you navigate a new area and make things easy and stress-free. Being responsive, reliable, and on time is exactly what we strive for. We appreciate your trust and hope to serve you again soon!

— The States Taxi Team 🚖

Rated 3 out of 5 stars

Very unreliable service

Very unreliable service and inconsistent

17 April 2024
Unprompted review
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Reply from States Taxi

This review is fake and appears to be posted in error.

We have thoroughly reviewed our records and found no customer by this name. We also requested full contact details through Trustpilot (name, phone number, email) to verify and investigate the claim—no response was received.

This review does not reflect an actual experience with States Taxi. We pride ourselves on being a consistent and reliable service, with hundreds of verified 5-star reviews to support that. We respectfully request that this inaccurate review be removed to avoid misleading the public.

— The States Taxi Team

Rated 5 out of 5 stars

I couldn't get the Uber app to work

Upfront pricing, friendly driver, the dispatcher was quick to help and provided me with a ride when I couldn't get the Uber app to work. I am very pleased with this company. Thank you!! We would have been stranded without you!

21 November 2024
Unprompted review
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Reply from States Taxi

Thank you for your kind words! 😊 We're so glad we could step in and help when you needed it most. Our team is always here to ensure you have a reliable ride, even when other apps don’t cooperate. We appreciate your trust in States Taxi and look forward to serving you again! 🚖✨

Rated 1 out of 5 stars

Literally the biggest jerk I’ve ever…

Literally the biggest jerk I’ve ever seen. I paid 45 dollars for a 15 dollar Uber trip all to end up in the wrong neighborhood. On top of that the driver was told I didn’t have a phone, mines broke and that driver wanted to leave me, at the wrong address because of the gps. The kick wanted me to get out at the wrong address he decided to drop me off at? This is a sham of a service, this is the worst of the worst, I will be asking for a refund since I was dropped off to the right one by an Uber driver I had to find by grace thank God because someone ordered me one from the McDonald’s he dropped me off at, I hope he doesn’t have any daughters because he’s a dick. I had broken my phone in a bus trip. The taxi I called made a charge before I reached so they would come out. The driver was asked to take me to a place that I don’t even get because the neighborhood was wrong the address was wrong and still he wanted to drop me off in this random neighborhood knowing I didn’t have a phone or a way to get help. I did ask him to take me to the McDonald’s earlier so I could contact my host and see my Airbnb because I thought maybe I’d need a door code to get in which he agreed to but never did. Then after he came out of this random neighborhood he dropped me at the McDonald’s. I had to refuse to get out of the car because he was so admin about I see the gps but we were at an address that was 1022 in a gated community way out in the middle of nowhere. I hated it but eh dropped me off at a McDonald’s per my request to not get out of the car and someone else called me an Uber which ushered me to the right location in the different neighborhood. He didn’t even try to find the address. He was An Uber driver that didn’t speak English like I would be highway robbed. And thank you for your comments. I have a witness the one who let me use her phone to book, to verify for my bank that I will be getting my money back. Good luck tuck

31 July 2024
Unprompted review
States Taxi logo

Reply from States Taxi

What a stupid and silly review you've made.

Here's how we operate:

1.) You receive a text message with the information you gave us online or via phone call (this includes the exact pick-up and destination addresses, and the cost of the ride).
2.) If all the details are correct and you accept the cost, you respond YES.
3.) Upon responding YES, you receive a link for payment and submit the payment yourself.
4.) Your driver is dispatched and we send you the vehicle details. Our drivers follow an App with the address details that you agreed to.

Ours is a bullet-proof, perfect, system. You agree to the details and cost beforehand. The Driver doesn't deal with payment and simply follows the GPS.

As you can see from this person's review, and other reviews they've left for a different company. They are clearly in a financial bind, with a phone that was broken in a bus, hopping from one place to the next, and needing the $45 they paid for our perfect service and a refund for their wig.

If you had called us and paid to change the address, the Driver's GPS app would have been updated and you would've been dropped off at the new address. You don't get to change the address and go to a farther place for free.

We have a professional dashboard with GPS logs. If your ride ended early, we would've been notified and you would've received a customer support phone call and a partial refund. We can see everything.

You should never refuse to leave a Driver's vehicle. It is their personal vehicle, with Uber's commercial insurance. You are lucky to have had such a kind and friendly driver, who was patient with you and didn't get you arrested for refusing to leave his/her vehicle.

In future, ensure that the destination address, you gave us, is correct.

Catherine is trying to get a refund for a service which was delivered by a driver who has a minimum of 4.98 star rating and has completed a minimum of 3000 rides. The service was delivered perfectly.

Don't be a Catherine.

Rated 5 out of 5 stars

When the ride share apps weren't…

When the ride share apps weren't working state taxi got through and stayed with me after multiple driver cancellations in the dead of night, ultimately getting to my flight on time. I can’t say enough they were a great help!

24 October 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thank you for sharing your experience! We're so glad we could be there for you during a stressful situation and ensure you made it to your flight on time. At States Taxi, we’re committed to reliability, even when others fall through. Safe travels, and we hope to assist you again soon! 🚖✨

Rated 5 out of 5 stars

The Best service

I Love state Taxi dispatchers Jack and Bob are the Best so polite respectful and kind they do their very best to accommodate and its always a Amazing outcome I highly recommend this Taxi service 1to 10 I give a 20 Awesomeness WORK!!!

25 August 2023
Unprompted review
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Reply from States Taxi

Thank you for such a glowing review! We're thrilled to hear that Jack and Bob made such a great impression with their kindness and dedication. We’re proud to have them on our team! Your 20/10 rating made our day, and we’re so glad we could provide an amazing experience. Looking forward to serving you again! 🚖😊

Rated 5 out of 5 stars

Best taxi for the elderly

I am a 66 year old lady living in Tampa. I have been using Taxi Tampa for over 3 years. The hands on service I receive is out of this world. I often need things at odd hours and they are always there on time. I must point out that their compassion and assistance to the elderly (I use a walker) is irreplaceable. There is no other service in Tamp that can help me and I know because I searched for years before Taxi Tampa opened. I’d give 10 stars if I could. Always willing to go the extra mile.

20 June 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thank you so much for your heartfelt review! 🌟 We're truly honored to have served you for over three years. Your kind words about our compassion and dedication mean everything to us. It’s our goal to provide dependable and caring service, especially for our valued elderly customers. Knowing that we’ve made a positive difference in your life motivates us to continue going the extra mile. We’ll always be here whenever you need us! ❤️ 🚖✨

Rated 5 out of 5 stars

Great service from a great company

Great service from a great company, thank you very much for getting all our staff home safe and sound, kudos for such prompt and professional service.

13 May 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

Taxi Tampa are a great Cab company

Taxi Tampa are a great Cab company, arrived promptly and the driver was very friendly and courteous, I would strongly recommend them.

22 May 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

I had a wonderful 5 Star ride l felt…

I had a wonderful 5 Star ride l felt safe the car was clean and comfortable being driven by a very kind driver who patiently answered all my questions as l was a first time to where l was going thank for a wonderful ride continue the good work

11 May 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

I reserved my ride from the hotel in…Kenner, LA.

I reserved my ride from the hotel in Kenner, LA to Louis Armstrong Airport in New Orleans in March of 2023. Agent was super helpful. I confirmed and paid for the Taxi Service on May 12. I was notified about 15 minutes before my pick up time, and then again with Vehicle make/model, license number, and Driver name. Steven was very polite loaded my bags and off we ent. Will definitely recommend to my friends.

14 May 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Dear Lynn, it was a pleasure assisting you and thanks for the lovely review. Please save our details for whenever you need a Taxi again. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

Much better than a meter taxi

Much better than a meter taxi. Cheaper than a limousine or meter taxi. Driver was friendly. Car was luxury and clean. Frequent phone calls and lots of communication. Very fast and efficient service. Highly recommend.

12 May 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

These guys are awesome✅

These guys are awesome, I had a very difficult ride to get with troubles along but the dispatch that was taking care of me was the best ! Fixed everything and got me set ✅ will be using service again. Thank you. - Nathaniel B

15 April 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Dear Nathaniel, it is always a pleasure assisting you and thanks for the lovely review. Please save our details for whenever you need a Taxi again. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

StatesTaxi is Awesome!

this company takes their clients needs seriously and gives people a chance to enjoy themselves…or relax

The best!

31 March 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Dear Jason, it was a pleasure assisting you and thanks for the lovely review. Please save our details for whenever you need a Taxi again. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

Convenient and very dependable

16 March 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

On time

On time, the cleanliness of the vehicle. The driver was professional and helpful. The driver was able to get me to my destination on time.

24 February 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

Prompt response and follow directions…

Prompt response and follow directions perfectly. Helpful in loading and unloading. Fast and friendly service.

26 January 2023
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

Prompt and kind driver.

26 December 2022
Unprompted review
States Taxi logo

Reply from States Taxi

Thanks so much for the 5 stars! It was a pleasure assisting you and we look forward to the next time. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

From airport to health city hospital

The driver was friendly very efficient a great driver made me very comfortable as I have had accident and it makes me Leary to ride with people driving me. We had great time talking with him.

Ty melita d

25 December 2022
Unprompted review
States Taxi logo

Reply from States Taxi

Dear Melita, it was a pleasure assisting you and thanks for the lovely review. Please save our details for whenever you need a Taxi again. All the best and Travel Safely,

STATES TAXI
https://statestaxi.com
+1(888)-211-8883

Rated 5 out of 5 stars

This service was super efficient

This service was super efficient. I was updated constantly, and it was a pleasure to talk one on one with the very helpful operators.
Highly recommended

21 December 2022
Unprompted review
States Taxi logo

Reply from States Taxi

Dear Helen, thank you for the beautiful review! It was such a pleasure assisting you while you were visiting. We will always go the extra mile for you! Thank you for being a VIP client and please save our details.

All the best,
~Jack, Supervisor
StatesTaxi.com

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