I am awaiting 3 withdrawals. Ticket QPQ2QB I hope to get my payments soon. I will update on the matter once its resolved.
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Dont deposit any money on this site. The second you win money and want to whitdraw the KYC profile to upload your documents doesnt work. Live chat only gives you answers like we are working on it, W... See more
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Starzino Casino is a great online casino with many thousands of slots from almost every well known slot provider. With many different deposit/withdrawal methods everybody find a method that fit... See more
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I’ve been using Starzino for a little while now. The games are fun and there’s a good variety to choose from, and I did eventually get my withdrawal processed. However, it took longer than expected an... See more
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Starzino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Secret Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins and Free Bets: Access promo codes for free spins and free bets, giving you more chances to win big on your favorite games. ⚽️ Top Sports Weekly Events: Dive into the thrilling world of sports with our curated selection of weekly events. Enjoy Moneyback offers and SuperOdds to maximize your winnings. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@starzino.com. Are you ready for a fantastic online gaming experience? Look no further than Starzino Casino. Step into a gaming world that sets itself apart from the rest.
Contact info
Breach of guidelines
Reply from Starzino
Dear Blanche Tuijn,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that you consider us the best casino and that Kristina has played such a positive role in your experience.
It’s incredibly rewarding for us to know that our efforts to provide excellent service are being recognized. Kristina and the rest of our team are dedicated to ensuring that every player has a memorable and enjoyable time, and your kind words will surely motivate them even more.
Once again, thank you for your lovely review, and we hope to continue exceeding your expectations!
Best regards,
Starzino Casino Team
Kristina helped me well with the live…
Kristina helped me well with the live customer support. Also payouts are quicker then i thought. All with all. Good casino
28 August 2024
Unprompted review
Reply from Starzino
Dear davey,
Thank you so much for taking the time to share your experience with Starzino Casino!
We’re delighted to hear that Kristina was able to assist you effectively through our live customer support. It’s always our goal to provide top-notch service, and we’re thrilled that her help made a positive impact on your experience.
It’s also fantastic to know that our payout process was quicker than you anticipated. We strive to make every aspect of your gaming experience as smooth and efficient as possible, so it’s rewarding to hear that we hit the mark with you.
Your feedback is invaluable to us and reinforces our commitment to providing great service.
Thanks again for your kind words and for choosing us as your casino of choice. We look forward to seeing you again soon!
Best regards,
Starzino Casino Team
Do not gamble here
Do not gamble here. You will only lose, they will not pay. If you want your account closed, they will give you a VIP manager who will NOT respond to your requests. Please, do not gamble here.
23 August 2024
Unprompted review
Reply from Starzino
Dear Jan Jonson,
Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that you’re feeling this way about your experience with us.
To address your issue effectively and resolve any outstanding matters, we need specific details related to your account. Without this information, it’s challenging for us to investigate and provide a resolution.
Please reach out to us directly at our email with your account details and any relevant information. This will help us understand the situation better and take the necessary steps to address your concerns.
We’re committed to ensuring that every player’s experience is positive and will work diligently to resolve this matter as quickly as possible.
Thank you for your cooperation and understanding.
Best regards,
Starzino Casino Team
Everything start from deposit
Everything start from deposit , i didint want free spins and bonus because of all wagering things. Then i get points from their shop and i bought 2 free spins. I got one and other one it is not worked. I got 1.8 euro from free spins. I start normal slots playing when my money almost finish i got big win and covered my balance. I check my bonus profile for other bought bonus i saw bonus wagering stuff. I just wanna cancel it because when i gonna withdraw my money i dont want to be busy with stuff. When i cancel the bonus all money is gone. They count all money from my balance from bonus. They are scammer i can share screenshot whatever , dont play on this scam site.
The answer after 10 hours: Since you activated the bonus, the money you earned from other games is included in the bonus, and since you canceled the bonus, your money is also canceled. We cannot refund you. If I didn't beg live support 3 times at different times, they wouldn't even give me this answer. Do not enter these scam sites just to get bonuses. Instead of providing you with entertainment, they are trying to defraud you.
He also talks about the bonus conditions as if he were right, but in his "bonus policy" section, instead of mentioning that the money earned will be added to the bonus money, it mentions that the progress will be lost. It is not stated that the money will remain as a bonus. It is not shown how much money will be given up when canceling. The site is not about how to have fun, it is about how to rip you off. Don't waste your money on such places.
23 August 2024
Unprompted review
Reply from Starzino
Dear Orhun Yıldız,
Thank you for sharing your experience with us. We understand your frustration regarding the bonus situation, and we want to clarify how our bonus system works to help resolve any confusion.
When you opted to cancel the bonus, it also affected any funds associated with it. Since your bets were made using bonus funds, they are considered part of the bonus activity. As a result, when the bonus was canceled, the associated funds were also removed from your balance. This is a standard procedure outlined in our bonus terms and conditions.
We appreciate your understanding that this process is in place to ensure fairness and transparency. We encourage you to carefully review the bonus terms and conditions to avoid similar issues in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out to our support team.
Thank you for your patience and for giving us the opportunity to address your concerns.
Best regards,
Starzino Casino Team
Good service from kristina
Good service from kristina
Overal mice casino
16 August 2024
Unprompted review
Reply from Starzino
Dear Consumer,
Thank you for taking the time to share your feedback! We're delighted to hear that Kristina provided you with excellent service. It’s always wonderful to know that our team’s efforts are making a positive impact on your experience.
We’re also pleased that you’re enjoying our casino overall. Your satisfaction is important to us, and we’re committed to maintaining high standards across all aspects of our service.
If you have any more thoughts or need further assistance, feel free to get in touch. We’re happy to help and ensure that your gaming experience remains enjoyable.
Thank you again for your kind words!
Best regards,
Starzino Casino Team
They do pay you the winnings!!
Im not sure why there are so many negative reviews about payouts.
The website states it can take up to 2 days to be sent because its done manually and then its instant bank transfer. This is exactly how it happened for me. Waited 2 days, after 1,5 says money was sent and then I received it. Payout was for 3.8k so its not a low amount either. Amazing service fast reply from emails and instant chat service. I trust this casino.
The people that dont receive theyre withdrawals probably accepted bonusses without checking policys. If you dont accept a bonus you have nothing to worry about.
15 August 2024
Unprompted review
Reply from Starzino
Dear Lucas Kubatz,
Thank you so much for sharing your positive experience with us! We’re delighted to hear that your payout was processed smoothly and in line with our stated procedures.
It's fantastic to know that the process met your expectations and that you received your funds promptly. We strive to maintain transparency about our payout times, and your feedback reassures us that our manual processing and instant bank transfer systems are working as intended.
We also appreciate your observations regarding bonuses and their impact on withdrawals. We aim to make our terms and conditions as clear as possible, and we're glad you found the process straightforward.
Your trust and satisfaction are incredibly important to us.
Thank you once again for your kind words and for being a valued player!
Best regards,
Starzino Casino Team
I'm starting to doubt that it's fake
I'm starting to doubt that it's fake, when depositing there's no problem, they take the money, but there's a problem with withdrawing money, and it's a big one, I still can't withdraw the amount of 450 euros first they tell me that a deposit had to go through them, a deposit that was deposited and played without a problem, then they tell me other things, it's fake
12 August 2024
Unprompted review
Reply from Starzino
Dear Пенка Николова,
Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you’re experiencing with your withdrawal. We understand how frustrating this situation can be and want to resolve it as swiftly as possible.
To assist you better, we’ll need to review the details of your account. Please email us with your account information and any relevant details regarding the transaction in question. This will help us investigate the issue thoroughly and provide you with a prompt resolution.
We appreciate your patience and look forward to resolving this matter for you. Your satisfaction is important to us!
Best regards,
Starzino Casino Team
The baddest casino i have ever seen…
The baddest casino i have ever seen with the communication. I am a very loyal player and put in just 20 days 3000 euro into my account. I am a vip player and level 13 so they don't care about anything. I have won 5000 euros and wanted to cash it out. I found out my grandpa has cancer so i was so happy that i won this money so that i could help him out with his chemos and they did know that because i told them. A few days later they sent me an email with that ive logged in with my partners phone because my phone died and wanted to play with his phone because we share everything and we also live together. When they told me that its not permissible, i did not do it again. I didnt know of this rule and have read the guidelines and cant find it anywhere. I have told them that im sorry and that i didnt know and i really wanted to play more on this casino because i liked it but this is so disappointing. But its their lose because if they didnt blok my account they would still get money from me because i play a lot. They just blocked my account because they are telling me this is fraud. I am telling you when i say that this account will look into every small thing so they can block your account and dont have to give you your money. I wouldnt even be this mad but i am so mad because i promised my grandpa that i will help him out and this casino gives me nothing. I havent even received an email that my account has been blocked, they just blocked me. And i am a loyal player so they really don't care about the communication and about their clients!!!!!! Don't play with this casino because you will never get your money if you win just a little bit of money. Don't be stupid like me and play here. I am so devastated because of this problem with my grandpa and no communication!!!! Starzino be better please! 1 star because i did get nothing here and only lost a lot of money. Starzino get your communication better.
I will change my review if you give me my money and i will let everyone know here if i did get it, so you know if you should play here or not.
3 August 2024
Unprompted review
Reply from Starzino
Dear Consumer,
Thank you for your feedback!
We are truly sorry to hear about the situation you're facing and the frustration it has caused you. We understand the importance of the circumstances and we deeply empathize with your situation.
Regarding the issue with logging in from a different device, we do have specific policies in place to ensure account security, including restrictions on using the same IP address for multiple accounts. This information is detailed in our terms and conditions. However, without further details about your account, it's challenging for us to investigate this matter thoroughly.
So that we can investigate your specific case in more detail, we recommend that you contact our support team via chat or email. Also, if you are assigned a VIP manager, contacting them directly can speed up the process of verifying the details of your situation.
Thank you again for taking the time to share your experience with our platform.
Best regards,
Starzino Casino Team
NEVER PLAY AT THIS CASINO!
NEVER PLAY AT THIS CASINO!
3 times it paid out money. One time 2k one time 2.5k en one time 1,6k inside 3 days. Then i won with a lucky hit on crazy time 12k. I tried to cash it out and it took more than 8 days before i even get a reply. At the end i didnt get the money because after 12 days waitinf i started to play again. They will do everything to keep your money on the site. Wait 2 weeks for withrawal? Dont even take the risk believe me. I got screenshots and videos of all the conversations and i will upload it on my youtube channel. What a scam casino. This a partner of lala.bet
Every euro u put in this site its lost.
2 August 2024
Unprompted review
Reply from Starzino
Dear idii mett,
Thank you for sharing your feedback with us. We understand how important timely withdrawals are and sincerely regret the inconvenience you've experienced.
Please note that the processing time for withdrawals can vary depending on the chosen payment method, which unfortunately is beyond our control. Additionally, the processing times can be influenced by the live queue system used by our relevant departments.
We assure you that we never intentionally delay withdrawals. If you encounter any issues or delays in the future, please don’t hesitate to contact our support team via email or live chat.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Starzino Casino Team
Reply from Starzino
Dear Thorsten Wijnands,
Thank you so much for taking the time to share your thoughts with us!
We're delighted to hear that you find our casino to be good and that you’ve enjoyed our services. Your kind words truly mean a lot to us.
At our casino, we strive to deliver top-notch experiences and exceptional service, so it’s incredibly rewarding to know that we’re meeting your expectations. We believe that every player deserves the best, and your positive feedback reassures us that we’re on the right track.
Thank you once again for your support and encouragement. We look forward to welcoming you back soon!
Best regards,
Starzino Casino Team
Goood website
1 August 2024
Unprompted review
Reply from Starzino
Dear Jonasz Potempa,
Thanks for taking a moment to share your thoughts! We’re thrilled to hear that you’re enjoying our platform.
Your positive feedback is incredibly encouraging, and we’re delighted that our site has met your expectations. If there’s anything specific you’d like to see or if you have any suggestions for us, we’d love to hear from you.
We are always here to provide you with the best experience, so don't hesitate to contact our support team if you need anything.
Thanks again for your kind words!
Best regards,
Starzino Casino Team
THIS IS NOT NORMAL!!!!I WITHDRAW 50 AND…
THIS IS NOT NORMAL!!!!Ii. I make a withraw from 50euro.they onley pay me 30 and charge 20 euro fee!!!
20euro fee on a withdraw from 50.thats not normal
31 July 2024
Unprompted review
Reply from Starzino
Dear Paul Van der sanden,
Thank you for sharing your feedback with us. We understand that unexpected fees can be frustrating, and we appreciate you bringing this to our attention.
Our aim is to be transparent about all fees, which are detailed in our terms and conditions on the website. These terms are designed to provide clarity regarding any additional costs associated with different payment methods and countries.
We regret that this situation has caused inconvenience for you. If you have any questions about the fees or if there’s anything specific you’d like us to review, please don’t hesitate to reach out to our support team.
Thank you for your understanding, and we hope to continue providing you with a positive experience.
Best regards,
Starzino Casino Team
Avoid starzino
Casino doesnt allow me to withdraw my money talked to live chat multiple times and they said i had to wait deposit goes instant but withdrawel on the casino is a scam
29 July 2024
Unprompted review
Reply from Starzino
Dear ohhSpirits,
Thank you for sharing your concerns. We understand how frustrating it can be when withdrawal times don’t meet expectations.
Please note that withdrawal processing times can vary depending on the payment method you’ve selected. Additionally, each request goes through a queue for verification and processing by our finance team, which can sometimes lead to delays.
Rest assured, we are committed to resolving your issue as quickly as possible. While waiting, please don’t hesitate to reach out if you need further assistance or updates.
Thank you for your patience and understanding.
Best regards,
Starzino Casino Team
They cancelled my withdrawal 6 times...
They cancelled my withdrawal 6 times for fake reasons like my name or my iban was wrong and when eventually It was accepted i waited a whole week and still didn't receive anything and when i contact them they tell me to just wait.. i ended up loosing double the amount i had won plus they don't want pay (400 euro)
25 July 2024
Unprompted review
Reply from Starzino
Dear Dionis Fachiridis,
We are truly sorry to hear about the difficulties you’ve experienced with your withdrawal.
To address this matter effectively and to get a resolution for your withdrawal, we encourage you to reach out to our support team directly via email. This will help us investigate the situation thoroughly and provide a prompt resolution.
Your satisfaction is important to us, and we want to make sure we resolve this issue to your complete satisfaction. Please know that we are committed to addressing your concerns and ensuring that this situation is resolved fairly.
Thank you for your patience and understanding. We look forward to assisting you and resolving this matter as swiftly as possible.
Best regards,
Starzino Casino Team
I cannot give more than this
I cannot give more than this, can be 5 stars ,but the withdrawal process it takes ages, it's unbelievable they take the deposits instantly, but you have to wait for your withdrawals days and days.
Now are passing 3 days on that my withdrawal its pending and all answer I got it's verification process. MG withdrawal should be instantly like deposits.
I will change to 4-5 stars if I receive my money ASAP, in the rest the site it's good.
Update: I received one withdrawal right after couple of hours that have been sent. But it's another one that have been sent and still not arrived into my bank account , already 6 days.
Still don't understand the way they working on transferring founds. Everything it's nice with the app, maybe I am lucky and won a good amount of money, just the withdrawal its annoying 😑.
Update: no money into my account.
Avoid this site.
You will never enjoy your winning here.
They said Skril it's faster withdrawal, I id it, and it's one week with withdrawal on pending.
The other one for 7 days shows sent, bit not on my account.
Even the non sepa payments arrives in less than 7 days.
Crap place, you won't get your winnings
🤢🤢🤢
*** Updated: after 10 days of waiting, the cancelled my withdrawal, returning the founds to the balance giving no reason. It's unbelievable how they work.
They are 💩
When you withdrawal, after some days they update the pending to sent, after 9-10 days they cancel your withdrawals , and keep going like that all the time you withdrawal, so you will never get the money, especially when you have big wins.
Avoid this site , do not play on it, it's just loosing money, and you will never enjoy the winnings.
Fk starzino.com
💩💩💩
22 July 2024
Unprompted review
Reply from Starzino
Dear Cristian Porca,
Thank you for your honest feedback.
We completely understand that waiting for your withdrawal can be frustrating, especially when deposits are processed so quickly. We’re committed to improving this aspect of our service and are continuously working to streamline our payout process.
Typically, withdrawals can take anywhere from 2 to 10 days, depending on the payment method used. While this timeframe might seem lengthy, we are always exploring faster options to enhance your experience.
For the most current status of your withdrawal, we encourage you to reach out to our support team. Our agents are available 24/7 via live chat or email and will be happy to provide you with updates and assistance.
Thank you for your patience, and we hope to resolve this for you promptly.
Best regards,
Starzino Casino Team
Easy withdrawal at Starzino? Forget it.
I have been waiting for my money for 5 days. Through the chat I get all kinds of promises, but my money is not coming back. Three times I was promised an email announcing problem resolution, but never received an email. Starzino accepts your deposit very quickly, but when it comes to withdrawal, you have to fight for your own money.
10 (ten) days later: received my money.
23 July 2024
Unprompted review
Reply from Starzino
Dear stv,
Thank you for sharing your experience with us. We understand how important it is to receive your winnings promptly, and we appreciate your patience during this time.
We see that your withdrawal request is currently in the queue. Please be assured that we are processing withdrawals in the order they are received to ensure fairness. Sometimes, delays can occur, but rest assured, your funds are on their way, and you will be able to enjoy your winnings soon.
If you have any further concerns or need additional assistance, please don’t hesitate to contact our support team directly. They are available through live chat or email and are committed to resolving any issues you may have.
Thank you for your understanding and patience.
Best regards,
Starzino Casino Team
Jenna is going to give me 30 free…
Jenna is going to give me 30 free spins.
Only if i leave a review here.
Waiting time for a withdrawal to be proccesed is 48 - 72 hours.
17 July 2024
Unprompted review
Reply from Starzino
Dear Dries Wigmans,
Thank you for your feedback. We are pleased to offer our players rewarding bonuses and appreciate their loyalty. However, we want to clarify that leaving a review is never a requirement for receiving bonuses or other promotions.
Regarding withdrawal times, please note that processing durations can vary based on the chosen payment method. We strive to ensure timely processing, but individual times may differ.
If you have any concerns or need further assistance, please don't hesitate to reach out to our support team through live chat or email. Our agents are always happy to help you.
Best regards,
Starzino Casino Team
Already 3 days waiting for my…
Already 3 days waiting for my withdrawal and they blocked me from live chat and don't answer on mails ,
Don't lose your money here , i lost alot believe me this is scam.
If they send me my money I will update and gave more stars !
Update:
My withdrawal was €8005 , they refunded only €750 to my balance and they said you can't withdraw.
Then I asked about the rest of my money they said you won a lot and it's not possible to get you money back that's according the terms and rules.
Thus is a biggest scam I have ever seen in my life .
I am trying to contact them and they say only jokes, I can't believe what happened and I don't know what I have to do .
I hope they will gave me my money back .
7 July 2024
Unprompted review
Reply from Starzino
Dear Azooz Skaf,
Thank you for your detailed feedback!
We are deeply sorry to hear about the difficulties you have faced with your withdrawal and communication with our support team.
Regrettably, without your account details, we cannot investigate the specifics of your situation from our end. We strongly encourage you to contact our support team with your account information via live chat or email. They are available to assist you and resolve this matter as quickly as possible.
Thank you for your patience, and we hope to rectify this issue for you soon.
Best regards,
Starzino Casino Team
Great casino!
Great casino!
Great bonusses!
Super live chat.. talked to Tom!
4 July 2024
Unprompted review
Bad Support, unclear Information and pending withdrawal
I just started playing on this site a couple days ago.
The players Experince and the deposit was good but then it started to go downwards.
On the 28th in the morning i submitted my Cashout (almost 5000€). Support told me it will take up to 48 to maximum 72 hours till it is processed. After the 72 hours expired and it was still on Pending, I reached out to support in live chat.
He ensured me that quote: „Yes, your funds have been verified and you can expect them to arrive shortly. Please remain calm and patient during this process.“
2 hours later support answered to my previous email that the withdrawal is still being reviewed by the security department. I offered to provide further information if needed but you will only receive standard Copy-Paste text messages over an over again and that they cant even tell me how long it will take, since a data protection officer is working on it??.
The Withdrawal Process seems to be horrible!! I asked how is it possible that live chat tells me that it will arrive shortly and via E-Mail support they tell me that they cant even estimate how long it will take… I am speechless.
03/07/2024: still no update. It has been 5 full days already and support just keeps saying that I should wait and they can‘t tell me how long.
04/07/2024: Just got my money after 6.5 days. Very happy about that and increased my rating from 1 to 4 stars since its my biggest winning. But you guys should seriously work on your communication. I had no info and no one could tell me how long it will take after the third day.
28 June 2024
Unprompted review
Reply from Starzino
Dear Gafar m.,
Thank you for sharing your feedback with us. We're pleased to hear that you've received your significant winnings, and we congratulate you on your success! Your satisfaction is paramount to us, and we appreciate your patience throughout the withdrawal process.
We understand that delays in withdrawals can be frustrating. At times, additional security checks are necessary to ensure the safety of your funds and account. These checks are conducted in a live queue, which can sometimes make providing exact timeframes challenging. We apologize for any inconvenience caused by the lack of clarity during this period.
Rest assured, your comments have been duly noted. We continuously strive to improve our communication processes to provide you with a smoother and more transparent experience. Your feedback helps us enhance our services and ensure that future interactions are more seamless.
Once again, congratulations on your winnings, and we wish you many more successful moments with us. Should you have any further concerns or require assistance in the future, please don't hesitate to reach out to our support team via live chat or email.
Best regards,
Starzino Casino Team
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