Starzino 

Reply from Starzino

Dec 2, 2025

Dear Mar,

Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this situation has become for you, and we fully understand the disappointment you feel when communication doesn’t meet your expectations.

We want to clarify that all of our support channels belong to the same company, though different teams may handle requests depending on their nature. This can sometimes create confusion or the impression that information doesn’t align perfectly between platforms. We apologise if this added to your concerns, but please be assured that your case has not been ignored.

Regarding the refund, we understand how important this matter is to you. In some situations, payment providers or our financial department may require additional manual checks or verification. These procedures are mandatory for security and compliance, but they can unfortunately extend the processing time. Still, communication should not stop during this process, and we sincerely regret that you felt unheard. If your refund has still not arrived, we kindly ask you to contact us again via email so we can look into the latest status and give you clear answers.

We would also like to address the concerns about operating regions. Our services are provided strictly according to our Terms & Conditions. If there are any restrictions or issues related to a player’s region or account eligibility, we always inform the player directly. We do not block or delay any payments without explaining the reason to the account holder.

Furthermore, we do not remove reviews or attempt to influence player opinions. All feedback, whether positive or negative, is respected. Our presence here is solely to provide transparency and help resolve the concerns of players who reach out.

We genuinely apologise for the stress and inconvenience this situation has caused. Your experience is important to us, and we would very much like to review your case again and provide clear, updated information. Please contact us at our email, and include your case reference so we can assist you personally as quickly as possible.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 4, 2025

Dear JLK Bolleroker,

Thank you for sharing your feedback. We’re sorry to hear about your frustration with withdrawals.

Based on your account history, we can see that you had successful withdrawals in the past, and several other payout requests were cancelled by you, which returned the funds to gameplay. We understand how disappointing this situation can feel, especially when those funds were later lost.

If you experience delays or uncertainty regarding payouts, please contact your VIP manager directly — they can review your case, clarify the status, and assist you quickly.

We appreciate you taking the time to write your review and are here to support you further if needed.

Best regards,
Starzino Casino Team

Reply from Starzino

Nov 27, 2025

Dear Nathan,

Thank you for taking the time to share your thoughts with us. It’s genuinely encouraging to hear that your experience has been positive and that you consider our platform a reliable environment to play in. We place a strong emphasis on creating a space where players feel both comfortable and supported, so your words mean a great deal.

We’re also pleased to hear that your VIP manager, Leo, has made such a positive impression. His commitment to being attentive, clear, and consistently helpful reflects the standards we expect from our team, and knowing that his efforts enhance your experience is truly rewarding.

Best regards,
Starzino Casino Team

Reply from Starzino

Updated Nov 23, 2025

Dear Hk,

Thank you so much for taking the time to share your thoughts with us! We’re thrilled to know that you see us as one of the best — feedback like yours keeps our entire team motivated and proud of the experience we provide.

Our goal is always to deliver a fun, reliable, and secure gaming environment, and it’s a pleasure to hear that this shines through in your experience. We’ll continue working hard to bring you exciting updates, smooth gameplay, and rewarding moments every time you log in.

Wishing you many more great wins and enjoyable sessions ahead!

Best regards,
Starzino Casino Team

Reply from Starzino

Nov 21, 2025

Dear Drgerner,

Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to hear that your experience has been smooth, that payouts were processed promptly, and that the selection of games has brought you enjoyment.

It is especially rewarding to know that Mary has made such a great impression. We value her dedication and professionalism, and your recognition will certainly be shared with her as motivation to keep delivering outstanding support.

Wishing you continued enjoyment and many exciting moments ahead!

Best regards,
Starzino Casino Team

Reply from Starzino

Nov 17, 2025

Dear Melanie Hallers janssen,

We truly appreciate you taking a moment to share your thoughts with us. It’s wonderful to know that the variety of games stood out to you — our team puts a great deal of effort into keeping the selection fresh, diverse, and engaging for every type of player.

Thank you once again for highlighting what you liked. We hope your next visit brings just as much entertainment and perhaps even a few new favorites along the way.

Best regards,
Starzino Casino Team

Reply from Starzino

Nov 16, 2025

Dear Mandy Vanzee,

Thank you for sharing your thoughts. We are delighted to hear that you are enjoying the bonuses and overall experience on our platform. Our team continuously strives to provide a smooth and rewarding environment for all players, and your feedback motivates us to keep improving.

We look forward to seeing you explore more of what we have to offer and hope your future sessions remain enjoyable and engaging.

Best regards,
Starzino Casino Team

Reply from Starzino

Nov 12, 2025

Dear Stephan,

Thank you for sharing your thoughts and for taking the time to provide such detailed feedback. We’re glad to hear that you appreciate the variety of providers available. It’s great to know that you’ve enjoyed your winnings and found the game selection appealing.

Regarding the withdrawal limits, we’d like to clarify that these thresholds are designed to ensure the security of both your account and funds, as well as the overall integrity of our platform. We understand that such measures can sometimes feel restrictive, but they play an important role in maintaining a safe and compliant environment for all players.

As for the withdrawal time frames, they may vary depending on the payment method you choose. Each request is carefully verified by our finance department in a live queue to prevent any delays or inconsistencies, which can sometimes extend the processing period.

We’re sorry that your overall experience didn’t meet your expectations, and we truly value your honesty. Your feedback helps us improve, and we’re committed to enhancing the speed and convenience of future transactions. If you’re currently facing any issues or have further concerns, please reach out to us at our support email — we’ll gladly assist you.

Best regards,
Starzino Casino Team

Reply from Starzino

Nov 4, 2025

Dear Benny Koot,

We’re absolutely delighted to hear your experience has been such a positive one! It’s wonderful to know that you’ve enjoyed both our game selection and the speed of our withdrawal process — two areas we continuously strive to perfect. Your satisfaction is the best motivation for our entire team, and your kind words mean a lot.

Thank you for taking the time to share your thoughts and for being part of our growing community. We look forward to bringing you even more thrilling games, rewarding offers, and reliable service in every aspect of your play.

Best regards,
Starzino Casino Team

Reply from Starzino

Oct 24, 2025

Dear Max Honcoop,

Thank you for taking the time to share your feedback! We’re delighted to hear that you find our site enjoyable and that our communication has met your expectations. Ensuring clear and helpful support is something we take pride in, and it’s wonderful to know it made a positive impression on you.

We look forward to providing you with many more smooth and fun experiences on our platform.

Best regards,
Starzino Casino Team

Reply from Starzino

Oct 14, 2025

Dear Ramo,

We greatly appreciate your kind words and are thrilled to hear about your positive experience on our platform. It’s wonderful that the speed of payments and the overall service met your expectations. Mary takes pride in providing attentive and friendly support, and your recognition of her efforts will surely make her day.

Our team continuously strives to combine efficiency with a personal touch, so feedback like yours motivates us to maintain these high standards across every interaction. Thank you for highlighting what makes your experience enjoyable, and we look forward to continuing to provide seamless gaming and support in the future.

Best regards,
Starzino Casino Team

Reply from Starzino

Oct 12, 2025

Dear Sean Schumm,

We appreciate your positive note! It’s wonderful to hear that you’ve enjoyed the game selection — our team carefully curates and updates the library to ensure players always have access to diverse and entertaining options.

Your satisfaction is our best reward, and we’ll keep striving to deliver even more engaging experiences in the future. Thank you for taking a moment to share your impression with us.

Best regards,
Starzino Casino Team

Reply from Starzino

Oct 12, 2025

Dear Kot Not,

Thank you for sharing your impression with us. It’s great to hear that you find our application enjoyable — our development team continuously works to ensure it remains smooth, intuitive, and visually appealing across all devices.

We’re always open to suggestions, so if there’s anything that could make your experience even better, please don’t hesitate to let us know. Your feedback helps us grow and refine every detail.

Best regards,
Starzino Casino Team

Reply from Starzino

Oct 1, 2025

Dear Arg hyresgäst,

We’re sorry to hear about your negative experience and fully understand your frustration. We would like to investigate the details of your situation from our side, but without account information, we’re unable to do so. Please contact us via the email address registered to your account so our support team can assist you directly and look into this matter thoroughly.

We hope to help resolve your concerns promptly once we receive your information.

Best regards,
Starzino Casino Team

Reply from Starzino

Sep 4, 2025

Dear Peter en Mandy,

Thank you for taking the time to share your experience. We are delighted to hear that you found the website user-friendly and that both deposits and withdrawals were processed quickly. Ensuring smooth and reliable transactions is a priority for us, and it’s wonderful to know that it met your expectations.

We are also pleased to hear that our support team provided good assistance. Friendly and responsive service is a key part of what we aim to deliver, and your recognition encourages us to continue maintaining these high standards.

We look forward to welcoming you back and providing more seamless, enjoyable sessions in the future.

Best regards,
Starzino Casino Team

Reply from Starzino

Aug 10, 2025

Dear Dutch ' Records,

Thank you for sharing your concerns. We take all feedback seriously and are committed to investigating any issues thoroughly to ensure fairness and transparency for our players.

However, to properly review your situation from our side, we would need more specific details tied to your account. Unfortunately, without the registered email or account information, we are unable to locate your records and provide meaningful assistance.

We kindly ask that you contact us directly via the email address associated with your registered account. This will enable us to verify your identity securely and look into your case with the attention it deserves.

We are ready to help and hope to resolve any misunderstandings promptly once we have the necessary information.

Best regards,
Starzino Casino Team

Reply from Starzino

Jul 31, 2025

Dear Eddy,

Thank you for taking the time to share such a warm and personal review — your words truly brightened our day.

We’re especially pleased to hear how much you value Gabriella’s support. Knowing that she has become your go-to person and made such a strong impression speaks volumes about her dedication. She consistently goes the extra mile for our players, and your recognition means a great deal to her and to our entire team.

It’s always encouraging to see this kind of personal connection built through service, and we’re happy to know you feel well taken care of on our platform.

We look forward to offering you many more enjoyable moments.

Best regards,
Starzino Casino Team

Reply from Starzino

Aug 4, 2025

Dear Becker,

Thank you for your feedback. We are sincerely sorry that you had difficulties with the withdrawal of funds.

We would like to assure you that we treat all withdrawal requests very responsibly, and each of them is processed in turn according to the internal procedure.

In some cases, the withdrawal may be delayed, for example, if:
- the wagering requirement (minimum game volume) is not met;
- additional data verification is required according to AML rules (anti-money laundering protection);
- there were technical difficulties or the payment was rejected by the bank.

If there are any problems with the casino or bank, we will definitely notify you by email. Also, after successful confirmation of the withdrawal, the player always receives a confirmation by letter.

We are always open for communication - please contact our support service directly, and we will be happy to check your situation and help as soon as possible.

Best regards,
Starzino Casino Team