Star Van LinesReviews 

139
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, making the moving process stress-free and smooth. Many people highlight the careful handling of their belongings, with items arriving safely and undamaged, even in challenging weather conditions. Reviewers appreciate the excellent service, noting that the company is reliable, professional, and often exceeds expectations with clear communication and helpful assistance. However, some customers also noted issues with delivery times, with trucks arriving late or experiencing significant delays. A few other people also felt that pricing could be better, with unexpected charges or discrepancies from initial quotes, and some reported damage to their items or unprofessional behavior from agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and a lack of... See more

Product

Reviewers highlight ambiguous aspects of product handling, with some customers expressing satisfaction that... See more

Price

Customers had ambiguous experiences with price, with some reviewers reporting fair prices and accurate quotes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moved a 3-bedroom down to Missouri, this summer. I wanted a totally licensed and dependable carrier, which Star Van Lines definitely is. Got a free quote online, and Manager Michael called back immedi... See more

Rated 4 out of 5 stars

Everything was polite and professional – the team handled the move carefully and stayed respectful throughout. No complaints about the quality. If I had to mention something, the price could be a bit... See more

Rated 5 out of 5 stars

Had to move my studio apartment and I was worried about my old record collection. The movers handled everything carefully, even stacked my vinyl upright like I asked. They paused a couple times to ask... See more

Rated 5 out of 5 stars

The movers just finished my move from Denver to Boulder , and the whole experience was honestly excellent.Denis and his team were super professional,friendly and incredibly efficient from start to fin... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

Star Van Lines is a Moving company (not broker) providing excellent services for customers. Serving long-distance, local, commercial moves. Packing and unpacking services, piano moves. Storage service can be provided and temporary storage use is free for our customers. We provide discounts for seniors, veterans and our permanent customers. Only fair prices and great service with respect, support and kindness. Our team is able to provide you with a quality experience , we are here to make your move as easy as possible. We are confident that every customer will find moving effortless with our expert and reliable moving team. We keep our customers informed. Every move is customized to meet the needs of each person, business, and family. As a nationwide moving company we are fully licensed and can serve your needs in California, Florida, Nevada, Washington, Arizona, Colorado, New York State, Texas , North Carolina , Georgia and deliver your loads nationwide. Start your move today with a free quote or make a call us by 855-822-2722 and our managers will be happy to help you and make your move stressless.


Contact info

3.9

Great

TrustScore 4 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(139)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

This place is a complete scam

This place is a complete scam. Do not use this company they give you the bait and switch. First they give you a quote, then they raise the quote when they get there. They promised my items would be delivered on a Sunday. It is now Thursday. I’ve made endless calls to try to get a hold of someone to see where my stuff is and no one answers. They finally answered my call and asked me to remove a bad review that I had left Warning people not to use this company. They also leave fake reviews from fake accounts. They are scammers do not use this company. The next call I make will be to the police. Do not give them any of your hard earned money.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

They are not to be trusted wishing I…

They are not to be trusted wishing I would have known before my family gave them money being almost a month if not a month still haven't received our belongings kids are sleeping on the floor not answering their phone now after they already been paid I would never recommend anyone to this company at all please save your money they are scammers. Don't waste your time calling Justin he just as bad as the others or if not worse

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Big thanks to Nick and Eugene for their…

Big thanks to Nick and Eugene for their work!
And a special thanks to sales guy Justin
Our family moved from Florida to Illinois , everything was very professional

9 July 2024
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

Thanks for your review! it was honor for us to help you!

Rated 5 out of 5 stars

Hello ladies and gentlemen

Hello ladies and gentlemen! Wanna share with you about movers who work in "Star Van Lines" Nik, Eugene and other guys were so polite and responsible doing a good job.
No hidden fees!
No damages! On time delivery!
Thanks a lot guys. Very recommended!

24 June 2024
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

Thanks for your review!

Rated 5 out of 5 stars

Good experience

I was moving from Fort Lauderdale to Michigan
Max and his team done an amazing job
They arrrived on time , delivery was made the day we agreed
Thank you very much team

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Amazing!!! Good price! Super fast pickup and on time delivery Highly recommended!!!

9 May 2024
Unprompted review
Rated 1 out of 5 stars

Run, don’t walk!!!!! What a racket!!!

If I could give a zero I would have. What a scam!!!!! They ask you to list the items that you want moved then they take it upon themselves to put a measurement on your items without even asking you to measure your things. They showed up and could only fit 5 things in our alotted space. What a joke and a waste of my money. They are all sweet & smooth talkers until the get you then they ignore you. Run!!!!!! Don’t use this company

10 May 2024
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

We did not have any customer with your name ! We are star van lines ! Not starline van lines ! Please check you contract

Rated 5 out of 5 stars

5 star from top to bottom

So I would like to say thank you to these guys! We were moving from Denver CO to Ftlauderdale FL. And the crew was amazing! They came in with great attitude and got right to work. I must say I was apprehensive to use a moving company,but Justin at the office said he would make sure our move was stress free and that’s what I was from pickup to delivery. I called almost everyday and thought I might be getting on his nerves. But he always answered and stayed in contact with me throughout the process. We paid under $3000 for a 3 bedroom home. Great job guys! Thank you again! I will be using you guys for our next move!

23 March 2024
Unprompted review
Rated 1 out of 5 stars

STAR VAN LINES READ THE HORRFIC BBB…

STAR VAN LINES READ THE HORRFIC BBB REVIEWS ON THIS HORRIFIC MOVING COMPANY! THEY ARE THE WORST EVER! THEY SCAM YOU FOR MONEY, BREAK AND DESTROY YOUR STUFF AND CHARGE YOU! THEY ARE THE VERY WORST! DO NOT USE THEM UNLESS YOU WANT TO GET STRESSED, SCREWED AND RIPPED OFF!

5 March 2024
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

Please provide information about your move . We can’t see you as a customer in our system

Rated 5 out of 5 stars

Well Done!

This place was considerably more affordable than all other quotes I received. The movers, Max and Nick, were extremely professional and took their time to handle my belongings with care, from loading to unloading. They were highly professional and polite. I highly recommend their services.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing moving company

Amazing service. Quick and efficient and well worth the 5 stars. Nick and his partner got their workout for the day for sure going up and down my stairs. Thank you for a pleasant moving experience.

15 February 2024
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

Thanks for your review! It was pleasure to help you with your move

Rated 5 out of 5 stars

We used Star Van Lines to move today

We used Star Van Lines to move today. Nick and Mark were on time and very professional. I would highly recommend them!!

8 February 2024
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

Thanks for your reply! it was pleasure to serve your moving needs

Rated 5 out of 5 stars

PHENOMENAL SERVICE

Our movers were very professional, courteous, and helpful to us in this stressful time!!
Nikita and Alex were prompt, friendly, efficient and professional.
They were personable, efficient without sacrificing quality and you could tell they really cared about making the move as stressless as possible. I cannot say enough about the team. They were phenomenal! Thank you so much!! I’m recommending this TEAM 💯! Words cannot express how grateful I am for NIKITA and ANDREW who rescued us from the nightmare of ALL COAST MOVING GROUP.
Again, THANK YOU!!

1 November 2023
Unprompted review

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