Star Van LinesReviews 

Recently moved from OC to North Hollywood. Great service all around, professional, efficient and friendly guys. Thank you for a stress-free move, appreciate it. Highly Recommended!👍👍👍

Everything went smoothly from start to finish. The crew was friendly, easy to communicate with, and showed up on time. We moved a 3-bedroom house, and the process went smoothly. Our belongings were handled carefully, and everything arrived safely and in good condition. Overall, it was a straightforward and stress-free move!

The worst moving experience I’ve ever had.
This company is nothing more than a middleman—one that takes your money upfront and then scrambles to find actual movers to do the job. They quoted me 3–14 days and $1,780 for a move from CO to GA. Instead, it took 41 days, cost $2,495, and came with endless promises of reimbursement that never happened.
I was passed between three different representatives, all “working on my case,” resulting in over 50 emails full of contradictions and excuses. After two weeks with no updates, I contacted them only to be told my shipment was still sitting in Colorado because I “never provided a delivery address.” I had given that information multiple times—both to the company and to the driver who picked up my belongings. And even if so how do you not just call or email and ask??? Super shady company!
The driver that picked up my load didn’t even work for Star Van Lines; he was from a completely different company they outsourced to.

I should have canceled everything right then and rented a U-Haul to do it myself. Instead, after a month of being told my items were “in Texas,” I found out they had never left Colorado. Why do they lie so much? So many times they told me they would call me back in a certain amount of time but I would end up having to hunt them down contacting all numbers and emails.

There’s much more to this nightmare. I have emails, call logs, screenshots, and full documentation showing just how unprofessional and deceptive this company is. If anyone wants proof, I’m happy to share.
Please save yourself the stress—do NOT use this company.

Moved a 3-bedroom down to Missouri, this summer. I wanted a totally licensed and dependable carrier, which Star Van Lines definitely is. Got a free quote online, and Manager Michael called back immediately to lock in the details. The final cost for the long-distance haul was $4,300-super transparent pricing, no hidden fees. The guys worked fast, and everything arrived safe. It's 4 stars because the truck showed up really late in the delivery window (like, almost midnight), which was making me anxious, but the text updates were constant and knowing they are fully licensed and covered gave me peace of mind. Good company with fair prices.

I contacted multiple companies for my move from CA to IN. Ultimately I went with Star Van Lines as they provided the lowest cost option. This was a mistake. The main things that have gone wrong are as follows:

- On pick up the moving company refused to honor the estimate of approx. 3.3k and refused to pick up unless I agreed to 5.1k for the move (with no change in items). Star Van Lines was unreachable on the day of pick up (or simply decided to ignore my calls) and I was simply sent a text telling me "You have to work it out with them".

- It has been 20 days since pick up and I am still waiting on delivery. The company does not return my calls and the only way I can get anyone to pick up is by using a different number than my own (they have blocked my number).

At this point I am not even sure if my items will be delivered at all. This company is completely unprofessional, unresponsive, and may simply be running a scam to get your money and never deliver your items. I can't tell at this point since no one from their company will talk to me and update me so it sure seems like the company is just a front for a scam.

I moved not long ago n got this company helpin mostly with big furnitur that’s hard to take apart n put back. Tbh didn’t expect much, just wanted my stuff safe. But they did realy good 👍 Every piece they handle super careful, even wrote on boxs wats inside, didn’t just rush it. At the new place they put my stuff back same way it was b4. Saved me heaps of time n stress. For sure gonna call em again.

Need to improve communications to customer. Moving is stressful enough without knowing when they will pickup or deliver. Very little follow up back to customer once Justin has you initial credit card fee.

The only good thing I can say is when all else fails call customer service and ask for Alex. He was the most helpful and should be in charge of all. Communications to customers. Very helpful,when no one else seemed to care .

Alex ,,, I genuinely thank you for all your help at the end of this nightmare.

PS. Robert just went dark on me as a customer.

Didn’t expect too much, just wanted the move done, but it was better than I thought. Star Van Lines guys came even a bit early, helped me finish packing some stuff I forgot, and they stayed patient. One box was broken and they fixed it with tape, so nothing got lost. They didn’t rush, just did the work normal and respectful. Feels nice when people actually care about their job.

I wanna say thx for the good servise. Everythin was deliverd on time an just like we agree b4. No probz at all. Im happy to recomend Star Van Lines an wish them more succes in future.

these guys pulled up right on time, no waiting around. gave me the lowdown first, like step by step what’s gonna happen. wrapped all my stuff, boxed it up and scribbled what’s inside on each box. not a single thing broke, everything safe. when i moved in it was crazy easy to find my stuff cuz every box was labeled. super chill crew, made the move way less stress. thumbs up 👍

The movers arrived on time and worked quite quickly. They were not in a hurry, but carefully packed my things. After the move, the apartment was left clean, they did not leave any trash behind. Overall, everything was fine, no complaints. If necessary, I will contact them again.

Honestly, I was stressed moving from Boston to Cambridge, but Star Van Lines was great. They brought enough blankets, bubble wrap, and tools. One box toppled in the truck, but nothing broke. I appreciated their honesty and effort. Made moving way less painful than expected.

My husband and I were moving. We loaded up on time, the guys from Star Van Lines did everything without any problems, quickly and carefully. Nothing was damaged, everything was fine. They wrote notes on the boxes, noted that they needed to be packed more carefully. Very pleased with the service.

We moved with our family from Florida to California. The guys arrived on time, quickly and carefully packed our things. I was especially pleased that they marked the boxes by room - this made unpacking much easier. There was no damage, and the price remained the same as in the contract. I recommend!!!

Had to move my studio apartment and I was worried about my old record collection. The movers handled everything carefully, even stacked my vinyl upright like I asked. They paused a couple times to ask about boxes with fragile stuff, which I appreciated. Took longer than I expected, but nothing got scratched or broken. Really made the whole day way less stressful.

The experience with Star Van Lines was not only disappointing but it was unprofessional and caused me an adverse psychological condition. I was overcharged, underserved and so adversely affected by the whole experience that it cost me more than I believed they would recoup. After speaking to multiple employees, sharing photos of how my belonging arrived and a preliminary list of damages, I was invited to submit a complete list but chose to forego it because my faith in the company was erased and I felt it best to cut my losses. I never want to hear another word about Star Van Lines!!! They were the worst thing that happened to me in 2025.

Star Van Lines added much stress to our move. In the beginning the salesperson was good. Worked to change the estimate as we added and subtracted items. That is where the good stopped. Their communication is awful! The salesperson and customer service had no communication whatsoever. On pick up day, the salesperson had no idea that we were told of when the pickup day was. It went downhill after that. Our delivery day was supposed to be on August 16th. The company never called us to tell us when it would be. When I called customer service, she did get back to me, but the language barrier gave us incomplete information. We waited throughout the weekend for a call letting us know when it would deliver. Yesterday, I called the moving company that Star subcontracted. They got right back to me and told me they were on the way. If we did not put a tracker in with our stuff, we never would have known it was on the way and would have missed the delivery day (my daughter started a new job and couldn't take off. We were going to let the movers in and had a two-hour drive to get there). It is 24 hours later, actual moving guys (shout out to A&B) have come and gone, her stuff is unpacked, and we still have not heard from Star that it is on the way. I do not know how other Star locations are, but I would stay away from the one in Massachusetts! Also an FYI, I am an actual customer. Owner called me today to try and strongarm me into a two or three star rating.

I just moved from Cali to Florida and used Star Van Lines. Gotta say, was super worried cause it rained ALL day, thought my mattress and some boxes would be soaked. But these guys… honestly, wrapped everything so tight it didn’t even smell like rain when we opened it. Movers were kinda late tho, like 20 min, but they were super friendly and careful with my stuff.
My couch, TV and even my old guitar came safe. Price matched what they quoted, which was a relief, cause sometimes movers sneak in extra fees.
Heard from a friend Bill J. that he moved with them last year and his stuff arrived perfect too, so seems like they really know what they’re doing.
Some people online complain about delays or stuff getting scratched, but my experience was solid. Would use them again if I need to move.

They lied about everything, never showed up at all. Took my deposit money though!!! I had to find another company to move me. Still haven’t received my deposit back…FRAUDULENT!