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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beauty, quality, and how they often exceed expectations in person. Many people appreciate the fair pricing and the exquisite, delicate designs of the jewelry. Reviewers frequently mention the excellent craftsmanship and the stunning appearance of the stones, noting their unique color changes and overall appeal. However, some customers also noted issues with their orders and delivery. A few people reported receiving incorrect or missing items, and in some cases, the quality of certain products was not as expected, with metal being easily bendable. There were also instances where the color of a stone did not match the website's depiction, and some reviewers experienced delays or issues with package contents.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the beauty and quality... See more

Quality

Consumers find quality to be positive, with many praising the beauty and craftsmanship of items like... See more

Order

People report ambiguous experiences with order. While some customers praise the ease of ordering, fast... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some customers experienced issues with parcel... See more

Based on these reviews

Rated 5 out of 5 stars

The ring is gorgeous, real moonstone which we were a little worried about. The leaves are so delicate and pretty and the pictures don't do it justice. It's much nicer in person. It shipped quickly and... See more

Rated 5 out of 5 stars

My Great Great Niece arrived last October. I’ve been looking for earrings in her birthstone Opal. The ones I had found were unmatched and quite frankly yucky! I keep the search up & finally found the... See more

Rated 5 out of 5 stars

This ring is amazing - the changing colors of the Alexandrite stone in different lights cannot be adequately captured in pictures— it is even better in person! The setting is dainty and exquisite. A... See more

Rated 5 out of 5 stars

Amazing jewelry with incredible polite staff. Zero complaints! I got alexandrite vintage studs and they are absolutely gorgeous, especially the way they change depending on the lighting.

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Starry Cradles is founded on the fundamental premise to offer our customers elegant jewelry of superior quality. We believe that two people are connected at the heart, and it doesn't matter what you do, or who you are or where you live; there are no boundaries or barriers if two people are destined to be together. Each piece is handcrafted with passion by a talented team of designers and craftsmen to bring you great value for lifetime.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing jewelry with incredible polite…

Amazing jewelry with incredible polite staff. Zero complaints! I got alexandrite vintage studs and they are absolutely gorgeous, especially the way they change depending on the lighting.

26 March 2026
Starry Cradles logo

Reply from Starry Cradles

Thank you so much, Andrew.

Alexandrite has that quiet magic to it — never quite the same twice, depending on the light. We’re really glad you noticed that.

And your words about the team mean just as much to us.

Enjoy them in every setting.
— Starry Cradles

Rated 5 out of 5 stars

Beautiful ring

Wonderful product looked just like the picture and arrived in a perfectly timely manner, packaged and authenticated.

31 March 2026
Starry Cradles logo

Reply from Starry Cradles

Thank you, Randall.

We pay close attention to how each piece is presented, so hearing that it matched what you saw — and arrived just right — means a lot.

We hope it stays with you for a long time.

— Starry Cradles

Rated 5 out of 5 stars

Fast shipping

Fast shipping, beautiful piece

28 March 2026
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Reply from Starry Cradles

Thank you, Cassy.

Simple, but exactly what we hope for — that it arrives quickly and speaks for itself.

We’re glad it found its place with you.

— Starry Cradles

Rated 5 out of 5 stars

Wonderful

Rings were beautiful and the company has great customer service.

14 May 2025
Unprompted review
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Reply from Starry Cradles

Thank you, Victoria.

We’re really glad the rings made that impression — and that the experience around them felt just as good.

That balance matters to us.

— Starry Cradles

Rated 1 out of 5 stars

Stone doesn't match picture

I either got the wrong stone or the picture on the website doesn't show the proper color of the stone before purchasing

19 February 2026
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Reply from Starry Cradles

Thank you for sharing this, Jeremy.

The stones we use can shift in tone depending on lighting and angle, but they should still feel true to what you saw when choosing.

If what you received feels noticeably different, that’s something we’d like to look at properly.

Please reach out to us with a photo — we’ll review it and make sure you’re taken care of.

— Starry Cradles

Rated 1 out of 5 stars

Disappointing

The stone wasn’t the right stone and it was really disappointing because the stone looked like it had black threads in it. They also charge you if you open the seal on the certificate of authenticity.

19 February 2026
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Reply from Starry Cradles

Thank you for your feedback, Grayson.

Receiving a stone that feels different from what you expected is understandably disappointing, and we’re sorry that was your experience.

Regarding the certificate — the seal is there to preserve the integrity of the piece in case of return, but we understand it can feel restrictive. We’re currently looking at ways to make this clearer and more flexible.

If you’re open to it, we’d really like to review your order and help resolve this for you.

— Starry Cradles

Rated 1 out of 5 stars

I paid for 3 day shipping and it's been…

I paid for 3 day shipping and it's been 2 weeks and still haven't received my order

4 February 2026
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Reply from Starry Cradles

Thank you for bringing this up, Elvis.

A delay like that — especially after selecting expedited shipping — shouldn’t happen, and we understand how frustrating that is.

If this hasn’t already been resolved, please reach out to us directly with your order details. We’ll look into it right away and make sure it’s handled properly.

— Starry Cradles

Rated 5 out of 5 stars

Perfect ring

Perfect ring , NEW FIANCE LOVES !!! it’s sooooo pretttyyyyyy and shiny and fits good and it came with adorable earrings and a ring box an everything.

4 February 2026
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Reply from Starry Cradles

Thank you so much, Sarah.

Reading this made us smile — that moment when it’s opened and instantly loved is exactly what we hope for.

Wishing you both something truly special ahead.

— Starry Cradles

Rated 5 out of 5 stars

The website was easy to use

The website was easy to use, the ring I ordered was gorgeous and exactly as pictured, I got it fast through the mail and I love the additional earrings !

12 January 2026
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Reply from Starry Cradles

Thank you, Jennifer.

We’re so glad everything felt easy — from choosing to receiving — and that the piece matched what you imagined.

And we’re happy you enjoyed the little extra as well.

— Starry Cradles

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I ordered a ring for my daughter for Christmas and size was not right. I returned for a new size with no issues at all. Very professional operation and extremely responsive.

8 January 2026
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Reply from Starry Cradles

Thank you so much.

Sizing can take a moment to get right, so we’re really glad the exchange felt smooth and well handled.

That experience matters just as much as the piece itself.

— Starry Cradles

Rated 5 out of 5 stars

Amazing Customer Service

I had an issue with my parcel shipment and reached out to Starry Cradles. Their customer service was fast, friendly and VERY helpful with looking into my issue and resolving it in a timely manner. I just received my order and although late, we absolutely love the Alexandrite earrings!!!

28 December 2025
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Reply from Starry Cradles

Thank you, Michelle.

We’re truly glad it all came together in the end — especially with something as special as alexandrite.

And we appreciate your patience with the delay. It means a lot that the final piece was worth it.

— Starry Cradles

Rated 5 out of 5 stars

Incredible Christmas Gift

My wife absolutely loved her ring. It was the delight of her Christmas and told her entire family about it and showed it off.

1 December 2025
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Reply from Starry Cradles

Thank you, Evan.

There’s something special about a piece becoming part of a moment like that — we’re really glad it brought that kind of joy.

— Starry Cradles

Rated 5 out of 5 stars

Nice Shop

I received the Silver Amethyst Earrings ordered on time and nicely wrapped. Nice piece and priced reasonable too! Gave them to my GF early Christmas and she loves them. So did I.

Thank you Starry Cradles and Lillian!

11 December 2025
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Reply from Starry Cradles

Thank you, Jimmy.

We’re glad they arrived as they should — and even more that they were well received.

And we’ll pass your note along to Lillian as well.

— Starry Cradles

Rated 5 out of 5 stars

very good

came as expected, love the earrings as well. thanks

2 December 2025
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Reply from Starry Cradles

Thank you, Nathan.

We’re glad everything arrived as expected — and that you’re enjoying the earrings.

— Starry Cradles

Rated 3 out of 5 stars

Ring has not arrived

I purchased the Libra ring on 8/5/25 but still have not received it. Customer service was helpful and explained the moonstone had not been shipped from Brazil yet. They even gave me another ring as a gift but I am disappointed I still don’t have the ring I ordered.

5 August 2025
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Reply from Starry Cradles

Thank you for your patience, Stacey — and for explaining this so clearly.

You’re absolutely right to feel disappointed. Even with the situation around the moonstone sourcing, the ring should not have taken this long to reach you.

We’re glad our team could support you along the way, but that doesn’t replace receiving what you originally chose.

If this hasn’t already been fully resolved, please reach out to us again with your order details. We’ll review it personally and make sure this is brought to a proper close for you.

— Starry Cradles

Rated 5 out of 5 stars

Absolutely wounderful

Absolutely wounderful! Great quality jewelry with excellent customer service and quick delivery.

13 September 2025
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Reply from Starry Cradles

Thank you, Emily.

We’re really glad everything — from the piece to the experience — felt just right.

That’s exactly what we hope to create.

— Starry Cradles

Rated 3 out of 5 stars

I like the earrings but i was double…

I like the earrings but i was double billed with the 10% discount on the second charge. when i told them i was double billed, they credited back the discounted charge and left the other one. so i lost the discount that i was supposed to get.

10 September 2025
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Reply from Starry Cradles

Thank you for pointing this out, Tom.

You’re right — the discount should have been applied correctly without you needing to follow up. We understand how frustrating that feels.

If this hasn’t already been fully corrected, please reach out to us directly. We’ll review the order and make sure the pricing reflects what you were originally offered.

We appreciate you bringing this to our attention.

— Starry Cradles

Rated 2 out of 5 stars

Poor Workmanship

My original order was missing an item, then I was sent the wrong item, and had to wait almost 3 months for the right one to arrive. 2 stars because customer service was very nice, and did eventually get it here. But the quality of the earrings are poor, and not worth their cost. I can bend the metal easily in all of them with my finger. I will keep them because they’re cute enough and not worth the hassle of sending back, but I won’t buy from them again.

3 July 2025
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Reply from Starry Cradles

Thank you for taking the time to share this, JJ.

What you described — from the initial order issues to the wait — is already far from the experience we want to create. And hearing that the final piece didn’t meet your expectations makes it even more important for us to address.

The materials should not feel easily bendable in normal wear, so this is something we would want to review properly.

If you’re open to it, please reach out to us directly. Even now, we’d like the chance to take a closer look and make this right for you.

— Starry Cradles

Rated 5 out of 5 stars

My wife loves it and I'm very thankful…

My wife loves it and I'm very thankful they were able to special make it in time for me so 5 stars from me and my wife

5 September 2025
Starry Cradles logo

Reply from Starry Cradles

Thank you.

We’re really glad it came together in time — especially for something so personal.

And even more that it was received the way it was meant to be.

— Starry Cradles

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