Starluck Flowers Reviews 492

I ordered flowers for my sister who lost her mom and lives in Texas. I immediately received a confirmation email and was charged for my purchase. A few minutes later I received another email stating that my order was cancelled and a refund was being issued. The email stated that I would receive my refund in 1-10 business days. On day 12 I emailed the company and stated that a refund had not been issued and that I would be writing a complaint to the better business bureau about my experience. My email was escalated to “Roberta” who seemed to want to rectify the situation and assured me that she personally issued my refund and that at the latest it would take 48 hours for me to receive it. It’s been five days since she said that and now I can’t get any response. 26 days since I placed my order and was charged for the order they never fulfilled. This has been a horrible experience and I would never refer anyone to make a purchase from this company.

Scam......I wish I would have done my research about this before I placed my $86.58 order just like the other reviews my order was confirmed they took the money out and it immediately got cancelled with email saying 3 to 5 days for refund my order was on 2/11 it's now 3/24 I called today and the response was it'll be a few more days before I get my refund and I'll get a email with my receipt places like this is why I trust no one

While I will not order from this company again, I am updating the review to say I did receive my refund this morning after 10 days. It took multiple emails to the company but they did follow through. And as far as customer service goes they were very helpful. I wont give them 5 stars because it was a headache but I upgraded to 3 stars.

DO NOT ORDER FROM THIS COMPANY!!! You will not get the flowers or your money back!!! Seems they like to prey on people who are trying to make sick friends smile. I have emailed multiple times and still no refund. I am out $70. Disgusted by all of it.

Like everyone else here, the day after ordering, they emailed they had canceled and would issue credit. I found hundreds of stories saying they were scammers. Contacted CC, US fraud department, and Better Business Bureau. Took 2 weeks to get refunds. DO NOT USE THIS FLORIST.

Unfortunately, one star is the least amount I can give. I ordered flowers at the end of August 2025 and they were not sent and I got an email saying that they could not be delivered and I would get a refund. This is the end of March 2026 and I have been calling every other week and sending emails about my refund. Each time I email they say that I have gotten a refund. When I call they see to check next Wednesday because it has been sent. Repeat. Repeat. Repeat. No money and no concern on their part 

Scam.
While trying to pay i got a information that the payment didn't work, but the money was actually taken from my card (3 times, because i was checking my card information and tried again..)

I ordered flowers from this company, but a few hours later my order was canceled. I received an email saying the payment would be refunded within 5–10 business days. However, instead of a refund, I was actually charged. I had to call customer service to resolve the issue, and the representative was very rude and unhelpful. The whole experience felt very unprofessional and concerning. I absolutely do not recommend this place — it felt like a scam.

DO NOT USE STAR LUCK FLOWERS!!!
Scammers been waiting for about 3 months for a refund on a flower order but every time I call same answer - We are processing and re-issueing the refund - no refund so far.
Order date was December 12, 2025, and the next day got an email saying the order was cancelled and a refund will be issued. So far, no refund. I say again - DO NOT USE STAR LUCK FLOWERS!!!

It appears I was scammed too! Ordered flowers for a funeral taking place in a location I am not familiar with. This company came up as local on a google search. I ordered and paid. I received confirmation email. Shortly after I received a cancelation email. I immediately canceled my card and will let the bank deal with them. Scam!!!!

After paying for a delivery on Feb 26, 26, I received notification that they were unable to deliver on the same day. It is now March 10, 26, still NO refund. I had to get my bank involved. DO NOT USE THIS COMPANY. It is a scam operating under the guise of a floral delivery.

If I could put no stars I would I called to place a order to add more flowers to a purple tulip arrangement today I asked I the guy repeatedly are you sure you can get it to daughter by 8 tonight he processed the order then cancelled the order and the refund takes 5 to 10 business days so now my kid won't get a bouquet from me in another state because of the lie he told.

I placed a flower order over the phone. They accepted the order, charged my card, and confirmed the delivery date/time. I got an email about 2 hours later stating that they could not deliver to the address. Order canceled. I asked for a refund. I received the refund, but then a second charge (for the exact same amount) was placed to the credit card I gave them. I repeatedly emailed them over three weeks asking why the second charge and please give me a refund. They have never replied. I contacted my credit card company and they issued me a refund.
I will NEVER use these thieves again.

I ordered a flower bouquet last July, 2 days later, they said they didn’t deliver the place I ordered for and said refund me in a few days, but I have not received the refund in 9 months. I don’t know when they will refund me. Strange company.

Scam. Not a real flower shop. As soon as you order they will run your credit card then email you that the order cannot be fulfilled. They will send a letter saying that you will get a refund but it will never happen. Contact your bank ASAP if you have already done business with them.

order had to be cancelled for unknown reason

Ordered flowers on 12/20, a few days later order canceled, no reason, no nothing AND card was charged day of order! Fast forward to 3/3/26, STILL ATTEMPTING TO GET REFUND ON CARD.

I ordered flowers for and it got cancelled and it has taken over three weeks for a refund and the first refund I recieved was for $0.00.

I cannot give less than one star or I would. Made an order, received confirmation email. 30 min later, received cancellation email. Shortly after. Received an email from customer service apologizing for the the cancellation and saying i would be refunded immediately.

3 weeks later, nothing. Had to file a dispute with my card.

I got no flowers and have spent more than an hour trying to get a refund on a non-delivery. Genius business model.

EDIT - After making this post and filing a dispute with my card company, the company finally coughed up my refund.

So 1 star....

So clearly I should have read the reviews for Starluck Flowers, because I would have known they do nothing but SCAM their customers! They “weren’t able” to deliver my flowers on time, so they told me they refunded my money, which never happened. It has been 6 months.
ROBERTHA KILEY - Customer Service Manager, has even said she is “personally“ handling my refund and no need to worry.
Please if you need flowers delivered, do not use Starluck Flowers , unless you want to be scammed out of your money!

Wish I could give this zero stars. I ordered and they said they couldn't deliver so initially they said we will issue a refund. I waited for about a week and then called my bank to dispute and of course it took time to investigate. When investigated, Starluck said it was an approved transaction and no refund. So I called Starluck about the disconnect and they immediately sent me an email stating " Hello Joshua how are you today "

That was Feb 23rd and to date, I've sent 3 emails with no response. This company is 100 percent SCAM and will take your money then burry their heads in the sand when you ask for it back