Starfire Direct Reviews 878

I haven't yet received my fireglass yet but called to inquire about my order as I didn't receive email confirmation. I spoke with Clarice; she confirmed my order and offered to send an email. She was very pleasant and was genuinely interested in me as a customer!!

I followed a link that says I was suppose to get 10lbs of fire glass for 5 dollars and no info on the page where you purchase says it's 5 dollars per pound. Beware

Great product, Fast shipping and great customer service.

Product description was VERY accurate. Got what I expected.
Thanks!

Thanks for the wonderful products and comprehensive website.

Quality product and a good company to deal with. Recommend highly ...

I still haven't received the item - nearly one month after ordering it. Very frustrating.

All the fire glass looks beautiful had to order more. Not sure how it holds up as we have not yet used the fire pit.

Beautiful and fun, looks wonderful at night when the fire is going. Brew in hand and just relaxing in the sparkles of fire. thanks Starfire.

First time user. Everything came in a timely manner. No complaints. Would recommend to others based on my experience.

Quick delivery and everything arrived well packed. It was easy to setup and works perfectly.

Kind and knowledgeable staff. Helpful chat with fast answers. Great prices and free shipping over $99. Great!

Ordered the wrong size H-burner. Returned product and after 3 weeks contacted them by phone. They had received it 2 and half weeks ago but didn't know why it wasn't refunded. CS rep said he would call back that day with an answer. 4 days later I sent and email. I received a call a few days later, same thing. They don't know why it was not refunded but they will find out and get back with me that day. A week later I receive an email. I'm getting a refund but. It could take up to 10 days.

TB

Missing parts. I contacted customer service and explained what was missing. I was contacted 3 days later and a message was left. I called the rep back and that was the end of that, no response, still missing my part!

Love,love,love, this fire pit table. It has exceeded our expectations. It throws off a lot of heat, even on the low setting. Just opened the box added the glass & hooked up the propane tank....And turned it on. Looks great with my patio furniture.

I have not receive my firepit yet but when I first ordered it turned out what I had ordered was no longer In stock. The staff is amazing and was so helpful in resolving and helping me find something else. I cannot say enough good things about the staff here. I never leave reviews but they were to good not too! I cannot wait to enjoy my firepit in a few days!

The 855 number was not working but contact was made with Kim and everything was handled nicely.

The gas logs and burner I bought look great.

ORDERED SEVERAL DIFFERENT COLORS OF FIRE GLASS. PRODUCT
ARRIVED QUICKLY AND PACKAGED WELL. THE SMALLER FIRE GLASS (1/4") WAS EXACTLY AS SHOWN ON WEBSITE BUT THE LARGER GLASS (1/2") HAD A NUMBER OF SHARDS IN THE PACKAGE WHICH MADE IT DIFFICULT TO WORK WITH AND HAD THE APPEARANCE OF BROKEN GLASS .