Stanton Optical - Windcrest Reviews 

They really took care of me and made sure I got my glasses

Is good, thank you

Very helpful and nice

I went to pick up my glasses today & ended up purchasing another pair. MORGAN (I think that was her name) was the reason I left out of there spending more than I thought. That woman right there spent her time with me, treated me like a person not an object, and I did not feel rushed at all. I found out at the end of the transaction that she was actually on lunch. That poor lady! I would have never known because she really took good care of me, helped me understand each pair of glasses (since I’m new to eye glasses) when I purchased my new pair as well she even broke everything down for me. I felt safe enough to walk out spending money I did not plan on spending. Because of her I left feeling better than when I 1st got there bc the other lady that I 1st started with, I was not impressed with. She was the one that gave me my glasses initially and I was turned off, but Morgan definitely made me forget all about her and that experience. Morgan actually came out to fix my new glasses bc the lady that was helping me swore that they were not crooked and Morgan came out and actually validated that I was not crazy so that’s how we started and she just worked with me the rest of the way. Thank you Morgan for taking time out, validating me that I was not seeing things with my new pair of glasses, supporting me through this new process and modeling what customer service looks like. Even though she was so busy she even answered the phones and address the people coming in so kind and patient. I’ll be back bc of her.

Great employees and very awesome atmosphere.

Thank you to all the staff for being so friendly.
Thank you Morgan for all the help and explaining the process of getting used to the contacts.

Poor service, waited over an hour. Instead of helping me my best option, the sales person was more concerned about selling me as much as she could.

It's not a discount place anymore

I like the one on one eye dr. screenings

Really helpful and the process was fast employees were super nice and helpful and the prices were good

The exam is easy and fast. My daughter got her glasses the same day. It was also very affordable.

The in-store experience, Windcrest location in San Antonio, was outstanding. The manager was extremely helpful and fully explained what my benefits would be covered.

The staff was very kind and knowledgeable, the frames selection was fantastic, and the exam was thorough and comfortable. Both glasses arrived in 9 days and are perfect - I have horribly poor eyesight and these lenses have all the necessary coatings & design for great vision comfort. They took my company insurance of VSP and got me an appointment same day. I will continue to purchases my glasses and contacts here moving forward. Awesome overall experience!

Morgan as always is amazing and helpful. Such a positive, warm and friendly personality. Anytime there are issues she will work to make it right. My fave person there.

Morgan was super sweet and helpful! She helped me pick out glasses that would suit me and she did great!

The Customer Service at the location was Great, everyone was friendly, courteous and direct. When I got there, I was on a mission for the 2-for-1 for 79.99, however, got slapped with a bill for 597.81. It wasn't the ideal thing to spend that much, but I did need the glasses, as my last and only pair were on the verge of ending up in the trash, and I hadn't seen a doctor in 2 years for my eyes, so..yeah.
Upon completing the visit, I was under the impression I would be receiving 2 pairs of glasses, yet when it was time to pick the glasses up, I only was put down for one...I was lost. I guess while I was going through the exam that day, the doctor or advisor only put down 1 set instead of the 2, and this was after visiting the site, clicking on Deal for 2 pairs for 79.99, getting a ticket number for that deal, and setting the appointment for that day.
I'm guessing the site needs a little tune-up, so that the employees know who's there for what, instead of going off track, or maybe even ask the customer what they're there for?? Just an observation.
Again, people were nice and got to the point of the exam and reason, just needs to be more elaborate when it comes to the visit.

Really good costumer service

Morgan was extremely helpful and knowledgeable on products and tests ran.

Very pleasant staff that is helpful and attentive.
Problem: Initial pick-up resulted in the wrong prescription in the glasses. Inexperienced staff asked that I keep them on because often times we need to adjust to the new prescription. I became dizzy looking through the lenses so I sat down. Then I became nauseous and had to remove the glasses.
I requested a check on the prescription and was asked if I had time for another examination. I asked if they could just use the prescription machine… they could, and did. I received the glasses two weeks later (7/19/2026) and they were better, but the right lens is still incorrect for medium and long distance. I will be returning them tomorrow (7/20/2026) for another go at it. Hope it’s all good after that.

I had a very disappointing experience at Stanton Optical and would not recommend it.

My appointment was scheduled for 3:30 PM, and I brought my 3-year-old daughter with me because I expected the visit to take about an hour. Instead, after being checked by multiple staff members and then having my actual eye exam conducted remotely by an online doctor rather than an in-person provider, I didn’t leave until 6:30 PM. Spending three hours in the office with a young child was extremely difficult and frustrating.

To make matters worse, they advertise same-day glasses, but because they were running behind, I was unable to receive mine that day. I tried to be understanding and waited nearly two weeks for my glasses to arrive.

I was excited to pick them up since I had signed up for their promotion of a free eye exam and two pairs of glasses for $75. However, when I tried on one of the pairs, I could barely see. I immediately told the employee helping me that something seemed wrong. She insisted that it was normal and that my eyes just needed time to adjust to the new prescription. I explained that I have worn glasses before and had never experienced anything like this, but she continued to tell me to wear them for four days and come back if I still had problems.

The very next day, I went to another optical provider for a second opinion. There, I had an exam performed by an in-person eye doctor who informed me that my prescription had barely changed and that the prescription they provided was much more accurate. It became clear that the prescription from Stanton Optical was incorrect.

After three days, I returned to Stanton Optical and requested a refund.I was told I could only receive a refund for the glasses, not the eye exam. In the end, I received only $40 back. I don’t understand why I wasn’t refunded for the exam as well when the prescription I received was inaccurate and caused the entire issue in the first place.Before the refund they offered to do a second testing but I declined it since I wasn’t going to waste another day like I did on my first visit and for them to still get it wrong.

Overall, this experience cost me hours of my time, caused unnecessary frustration, and resulted in me spending money on a service that was not accurate.I left a message for a manager to call me back and I haven’t heard back from them at all! I will be contacting their corporate office next.

I will never return to Stanton Optical on Windcrest and would encourage others to consider other options if they value their time, money, and eye care.