My son lost his glasses while on vacation to the National Parks. The associates were so kind, patient, and understand. I was able to get my son seen and have glasses made the same day. One of the bes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered glasses but the perscription carried out badly. Lily, customer service, took immediate charge of problem, reordered glasses, and were completed correct. Problems happen but how they are solv... See more
Company replied
They have a great variety of glasses and people so helpful to those who are indecisive like me J.c is the most friendly worker ive ever met, their customer service skills are supreme. The actual eye t... See more
When you enter there seems to be a disconnect with the customer. I have been going to this branch for about 4 years, and felt the service was above the board. But this last experience from (2) examina... See more
Company replied
Company details
Written by the company
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Affordable Eye Care for Everyone
Written by the company
- Quality Vision Care That Fits Your Budget
- At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
- Same-Day Glasses, Made Onsite
- Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
- Your Eye Health Is In Expert Hands
- Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
- Eye Care for the Whole Family
- Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
- Most Major Vision Insurance Plans Accepted
- Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.
Contact info
3530 S Mooney Blvd, 93277, Visalia, CA, United States
- (559) 628-2498
Two Pairs for $79 + Free Eye Exam
3.7
Average
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My son lost his glasses while on…
My son lost his glasses while on vacation to the National Parks. The associates were so kind, patient, and understand. I was able to get my son seen and have glasses made the same day. One of the best customer services that I have ever received. I highly recommend.
19 June 2026
Reply from Stanton Optical - Visalia
Hi Sophia. Thank you for your wonderful review! We're so glad we could help your son after he lost his glasses on vacation. Providing kind, patient, and understanding care when our customers need it most is what we strive for every day. We truly appreciate your recommendation and are thrilled to hear that our team was able to get him seen and into new glasses the same day. 😊👓
When you enter there seems to be a…
When you enter there seems to be a disconnect with the customer. I have been going to this branch for about 4 years, and felt the service was above the board. But this last experience from (2) examinations and the inability to get me the correct prescription, due to not having a on-site optomologist, then I had prepaid for my glasses and contacts, had to go off-site for my exam and then comeback and reorder the correct prescription was a disaster. I am extremely busy and my time was not taken into consideration.
11 June 2026
Reply from Stanton Optical - Visalia
Hello Steven. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it was to experience multiple appointments, delays in receiving the correct prescription, and the inconvenience of having to visit another location for your exam. We regret that your time was not respected and that your recent visit did not reflect the level of service you've come to expect over the years. This falls short of the level of service we strive to deliver. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.
I just wanted to be able to see good.
There were 4 employees and 2 patients (i was one of them) and i still had to wait OVER AN HOUR passed my scheduled time just to get my exam. THEN i still had to wait more than another hour for the doctor to “read the exam”. I was then told that my insurance DOES NOT cover an eye exam or any frames. This is after my wife and i explicitly asked what my insurance covers as we checked in. They wanted to charge me over $400 for a simple frame and lense. When i asked to just take my prescription with me, the lady in the lab coat got defensive and didn’t want to give it to me. I felt like she was trying to force me to pay for a frame. I will absolutely not be going back to any Stanton optical and i WILL be deterring anyone i can from using the company.
1 July 2026
Reply from Stanton Optical - Visalia
Hello Juan. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it must have been to experience extended wait times, receive unexpected information about your insurance coverage, and feel that your concerns regarding your prescription were not handled appropriately. Our goal is to provide clear communication about coverage, pricing, and all available options while ensuring every patient feels respected throughout their visit and we regret that this was not your experience. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.
There was a lot going on from their…
There was a lot going on from their system not working to lack of attention and the glasses are expensive
26 June 2026
Reply from Stanton Optical - Visalia
Hello Aimee. We're sorry to hear that your visit was impacted by system issues and that you felt the level of attention you received did not meet your expectations. We also regret that the cost of your glasses was not what you expected. This is not the level of service we strive to provide, and we strive to offer a wide variety of frames and services at competitive prices. We’ve escalated your concerns internally so they can be thoroughly reviewed. We appreciate your feedback.
They asked me to consent to texts and…
They asked me to consent to texts and emails yet I had to call in to learn that my glasses were ready two days earlier an hour after I picked them up I got my first email stating they are waiting to be picked up.
I paid for name brand frames yet got the same cheesy case everyone gets worst money I ever spent. Dealing with staff felt like I was in the finance dept of a car dealership getting hustled and squeezed. They then advised they would hold back the final measurement preventing me from getting my prescription filled online. Over priced and very dissatisfying experience, which I have shared with several people already.
16 June 2026
Reply from Stanton Optical - Visalia
Hello Joshua. We sincerely apologize for the frustration caused by the delay and confusion surrounding the notification that your glasses were ready. We understand how disappointing it was to receive the pickup email only after you had already collected your glasses. We also regret that aspects of your experience, including the packaging and the overall purchasing process, did not meet your expectations. This is not the level of service and care we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
Never received notification of my glasses having been received & ready for pickup
I received a text for pickup of my contacts. But never was notified my pair of glasses had come in. After 2 weeks I stopped in to find the glasses had been in for pickup.
27 May 2026
Reply from Stanton Optical - Visalia
Hello, we’re sorry to hear about the communication issue with your order. We understand your frustration about receiving a text for your contact lens pickup but not being notified when your glasses arrived, which caused a delay. This isn’t the level of service we aim to provide. We’ll escalate this internally to make sure it’s thoroughly reviewed. Thank you for sharing your feedback—it helps us improve.
Good customer service it was quick and…
Good customer service it was quick and easy experience
10 June 2026
Reply from Stanton Optical - Visalia
Hello Guadalupe! Thank you for your kind feedback. We are happy to hear you had a quick and easy experience and enjoyed our customer service. We truly appreciate your support.
Reply from Stanton Optical - Visalia
Hello Laura, Thank you for your kind feedback! We’re so glad to hear you had a thorough exam and a helpful, positive experience. We truly appreciate your support!
I liked the lady that helped me lily…
I liked the lady that helped me lily she picked out the best deal for me it was 450 but that pair wasn’t right then she got me the new pair and there still off so I gusse I’m just A** out my money 💰
8 May 2026
Reply from Stanton Optical - Visalia
Hello Loretta. We’re sorry to hear that your glasses still do not feel right and we’re glad to hear Lily provided helpful service and worked to find the best option for you, but we understand how frustrating it is to still feel unsatisfied with your eyewear after your investment. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
It was ok but I don’t like having a…
It was ok but I don’t like having a person at my side and the guy on the tv screen I had trouble understanding him my vision is better but doesn’t seem as good as it should be
24 April 2026
The technician who checked my eyes was…
The technician who checked my eyes was the only one who portrayed interest and care with my wellbeing.
The others were as good as a virtual encounter with AI
8 May 2026
Reply from Stanton Optical - Visalia
Hello Reynaldo. We’re glad to hear that the technician who assisted with your exam made you feel cared for and supported during your visit and we’re sorry to hear that the remainder of your experience felt impersonal and did not meet your expectations. This is not the quality of service we strive to provide, and we'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.
Great customer service
Great customer service. Friendly people. Always making sure you are taken care of. Great customer service experience from start to end.
10 May 2026
The prescription was not place right on…
The prescription was not place right on the lens. I couldn’t read up close with them. When this was brought to the attention of Staton supervisory staff, she was being dismissive. Had to argue in order to get a replacement.
6 May 2026
Reply from Stanton Optical - Visalia
Hello Carlos. We apologize for the incorrect lens prescription and for the way your concerns were handled. This is not the standard of care we strive for. We'll be escalating this internally to ensure its thoroughly reviewed. We appreciate your feedback.
It was great service and nice options…
It was great service and nice options for glasses
28 April 2026
"FREE" EYE EXAM...
Marketing says FREE EYE EXAM, with no mention of it being $60+ if I don't make a purchase. Never told me about it either, just walk you straight to the back to quickly do it. False advertising. Then... After the saleswoman realized I wouldn't be spending the $300+ she was pushing me to, she basically ignored me until I picked out frames on my own and was very short compared to when I first walked in. Definitely not coming back because of all that, plus it's all the same frames in different colors from different brands. No variety in frame sizes, just regular small rectangular typical frames, unless you're ready to shell out some big shekels.
10 April 2026
Every one in hurry get done
8 April 2026
I found the selection of glasses in the…
I found the selection of glasses in the $79 range lacking. There were few pair in that range no matter the style. Seth was great. He was friendly, attentive, not pushy, and knowledgeable.
21 April 2026
Knowledgeable and kind
18 April 2026
Very pleasant staff
Very pleasant staff, extremely helpful in finding a good deal. To top it off the glasses came in early ~
21 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.