Stanton Optical - Tonawanda Reviews 50

My vision changed suddenly, and they were able to help me get a new pair of glasses that day.

I was told my glasses would be ready the next day. I called 3 times over 7 days and eventually someone told me the order was never even put through and started yet. This affected me because I am a college student and could barely see which negatively affected my grades.

The staff were nice and helpful. My glasses were ready earlier than expected.

Everyone was very helpful and accommodating. I appreciate their patience and the time spent with my daughter and I .

No customer service no selection and lie to you about when your order will be in nothing is on time with this store

Fast and helpful staff that made it easy as a first timer

Had the frame I wanted

Was a great experience very helpful people were super nice glasses were awesome I recommend this place to anybody everybody

Customer service was awesome. Quick and easy process, I had my glasses within 2 weeks. I will be going back

Crystal made our experience wonderful! She was helpful as soon as we walked in the door! Had so much information and great with knowledge.

Incompetent from start to finish, terrible customer service, no doctor on site. Expensive for what it is.

the representative that helped me was very patient and understanding, answered all my questions

What made my experience at Stanton Optical is the personal!!! My person named Crystal was very nice and helped me choose the right glasses. Definitely will come back!!!

Good experience. Crystal was very helpful, courteous and knowledgeable. Prices were manageable.

The staff was so helpful and friendly. Crystal was so nice and helped us out. Did everything she could to make our experience great!the price was ok

From the whole experience from start to finish was great. Krystal was a Godsend. Love her.

I have been wearing glasses for almost my entire life and have countless eye exams and experiences and never have I had such an odd encounter.

I have a regular optometrist I see and had an eye exam scheduled with them, but I see but a week before my vacation my only pair of glasses broke and I needed to get a new pair and exam quick. I knew it wouldn’t be my regular eye care, but I’ve been to plenty of chain places before and I knew they are generally pretty good. But this was absurd.

For starters (and I did not know this when I booked my appointment), there are no doctors. A receptionist didn’t quick eye check and then stuck me in a room, closed the door and someone conducted the exam remotely through a speaker and changed the settings on the machine remotely. I could barely understand the person on the other end and it was so rushed I could tell I was just another blurb that popped up on their screen from wherever they were and they were eager to get to the next person in line. I seriously questioned if the exam was accurate.

I got a pair of glasses and had brought in frames for a pair of sunglasses I just wanted the lenses swapped out. Well for starters they couldn’t get me my lenses same day, which is the reason I went there. When I finally got them half a week later I got them home and noticed the paint was chipping off the one rim. I called and they said they’d order me a new pair.

My sunglasses which I have had for over 10yrs because they are the most comfortable frames I have ever worn and I know exactly how they fit, didn’t feel right. I put them on and immediately felt like the frames had been bent and lost their shape. Not to mention the lenses in both glasses didn’t sit flush in the frames. I know they often extend past the frame from the back (worse prescriptions need thicker lenses), but typically they don’t on the front. And my script isn’t that bad so my lens is rather thin. The fitting is totally shoddy. Every time I wipe them with a cloth pieces of the towel get stuck between the lens and frame. Just shows they don’t fit right.

I get back from vacation and call to enquire about my replacement frames (which nobody called to tell me were in while I was away for two weeks) and they tell me to come in and we can swap em out I can take care of the balance. I said “what balance?”. Apparently they wanted to charge me for the new frames. I said I called the day I got them and informed you they were damaged. These should be free of charge. I was told to just come in and we could talk about it. I go back tomorrow to pic them up but couldn’t resist writing this review when I saw it pop up. I hope to not have any trouble tomorrow but I’m sure I will.

The whole operation reeks of being unprofessional and basically a fast food version of eye care.

The staff at the location I went to was pleasant I will say and friendly to my small daughter who went with me. Other than that I couldn’t say it enough to just stay away!

Still test 2nd pair for placement of line (reading section). Employee said "Just get used to it"
Employee never checked fit of new glasses.
Had no spare cleaning cloths.