of the two pair, one had incorrect prescription. I had to wait almost two weeks before this was corrected. Once I received text 2nd pair was ready, it took almost 30 minutes for them to find the glas... See more
Company replied
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of the two pair, one had incorrect prescription. I had to wait almost two weeks before this was corrected. Once I received text 2nd pair was ready, it took almost 30 minutes for them to find the glas... See more
Company replied
“The employee provided excellent service. They helped me choose the right pair of glasses and took the time to clearly explain my insurance benefits. They also showed me how the two‑glasses promotion... See more
The Optometrist is there every step of the way! Very accommodating. There were several selections that I could chose from. It was an overall great experience. I ended up with 2 pair of beautiful presc... See more
Everything was fine The optometrist the assistant the eye exam felt first class until we got to the pricing and then it felt like I was suddenly trying to be robbed a bait and switch
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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3801 S Congress Ave, 33461, Palm Springs, FL, United States

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I loved it here, very attentive, and very helpful, especially mufasa he helped me the day i went in and he was so very helpful and understanding
Very satisfied with the service. I went in late but by 11pm I got a text saying the glasses are ready.
I very much enjoyed my experience with Stanton Optical locating in Palm Springs but truly amazing
The best customer service I have had in a long time and my glasses are the best.😁❤️
of the two pair, one had incorrect prescription. I had to wait almost two weeks before this was corrected. Once I received text 2nd pair was ready, it took almost 30 minutes for them to find the glasses. Once found, I had to wait another 10 minutes to speak with optometrist OVER THE PHONE ! Not sure what sort of valid evaluation can occur over the phone !

Reply from Stanton Optical - Palm Springs
“The employee provided excellent service. They helped me choose the right pair of glasses and took the time to clearly explain my insurance benefits. They also showed me how the two‑glasses promotion would save me money. I truly appreciated their patience and guidance.”
Have used Stanton OPtical-Palm Springs, FL twice recently and received superior assistance both times. Used them in the past as well and always happy!
The staff was friendly and attentive. Demi step by step instructions and friendly demeanor made it a great experience. Mustafa Helped me pick the right glasses. Awesome staff
The Optometrist is there every step of the way! Very accommodating. There were several selections that I could chose from. It was an overall great experience. I ended up with 2 pair of beautiful prescription glasses just shy of $400. Great deal!
I bought three pairs of glasses. Two pairs of glasses for distance one was clear. That one so far is fine. My sunglasses have already fallen apart the lens fell out. My third pair was computer glasses so I could see the computer. They were a backup pair of glasses I already have a pair. I've been back to the store three times now to get it corrected because I couldn't see out of the glasses that were created for me. I still have to go back and see if they corrected it. I've been back to the store about 6 times. I'm extremely frustrated and disappointed honestly I just like a refund I'll return all the glasses. I've been to many different optical stores. This one was the closest to me at the moment where I live I figured I'd give it a try. And it's been a horrible experience. They have been nice in the store and have tried to correct it but are not getting it right. I just want glasses that will not fall apart.

Reply from Stanton Optical - Palm Springs
My glasses were not focusing right, brought them in and got instant service and had the glasses ready the next day.

Reply from Stanton Optical - Palm Springs

Reply from Stanton Optical - Palm Springs
Everything was fine The optometrist the assistant the eye exam felt first class until we got to the pricing and then it felt like I was suddenly trying to be robbed a bait and switch

Reply from Stanton Optical - Palm Springs
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