I have a very strong prescription which is for long distance and reading. This creates a possible issue that my glasses are only good for long distance and reading. At about 10 feet I cannot read the... See more
Company replied
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I have a very strong prescription which is for long distance and reading. This creates a possible issue that my glasses are only good for long distance and reading. At about 10 feet I cannot read the... See more
Company replied
Customer service was great. The sales associate that helped me walked me through the hole rebate process. So super helpful. Give him a 10 out of 10.
The optometrist and manager were delightful and easy to deal with. They had great personalities and made the process fun and enjoyable. I'll recommend east Madison Stanton optical to everyone
NO NONSENSE RIGHT TO THE POINT GLASSES PURCHASE. ALL THE OPTIONS WERE EXPLAINED AND THE COST WAS AT LEAST 1/2 OF THE OTHER STORES WE WENT TO. HE TOOK HIS TIME WITH THE MEASUREMENTS AND WHEN WE GOT TH... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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4302 E Washington Ave, 53704, Madison, WI, United States

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I called ahead, because I needed glasses right away. I was assured I could get them the same day. After everything was said and done these new glasses cost 3 times more than than expected and I had to wait for a week for the first pair and i'm still waiting for yhe second pair.

Reply from Stanton Optical - Madison East

Reply from Stanton Optical - Madison East
I was scared but they made things easier for me and very affordable. Arrived late for my appointment due to traffic but they still assisted me. Good staff.
The service was good in the sense that the staff was very friendly, but they are overly focused on making sales without checking their inventory first. I told them I could come back later for some eye drops, but they assured me it would be a quick process—that they would hand them over right away. They convinced me, so I bought them; however, when I returned to pick up my glasses and the eye drops, nothing was ready. They didn't have the eye drops, and my glasses weren't finished yet. They made me wait over 30 minutes for the glasses—an *additional* wait, considering the order had been placed at 11:00 AM and I didn't return until 5:00 PM. They only gave me one pair, telling me the other pair of glasses would be ready in a few days, as would the eye drops. This means I now have to drive another hour to go pick them up, all while worrying that they still won't be ready—especially since they send notifications claiming an order is ready when it actually isn't. That is exactly what happened the day I visited: they sent me two emails and two text messages stating that my order was ready, but it wasn't.

Reply from Stanton Optical - Madison East
Came in as a walk-in after striking out with multiple other places that were booked weeks in advance.
The team here got me through an exam the same day, helped me pick frames, and the whole thing felt super efficient without feeling rushed.
Staff was welcoming and knowledgeable. Chandler was extremely helpful thrugh entire visit.
For anyone who needs glasses and doesn't want to wait a month for the privilege — this is your spot.
Open on weekends too, which is a huge plus.
Everyone I have worked with , both east and west side were easy to work with and warmly friendly. I am so happy as to not have to pay what Optometrists charge. Thank you for a good product at a reasonable price!
I really wasn’t expecting such an amazing experience! So was, and I walked out with 2pairs of glasses!!
Easy to make a prompt appointment. Dr was great and other staff were super nice. Good selection of frames.
NO NONSENSE RIGHT TO THE POINT GLASSES PURCHASE. ALL THE OPTIONS WERE EXPLAINED AND THE COST WAS AT LEAST 1/2 OF THE OTHER STORES WE WENT TO. HE TOOK HIS TIME WITH THE MEASUREMENTS AND WHEN WE GOT THE GLASSES THEY FIT ALMOST PERFECT. THIS WAS A GOOD EXPERIENCE FOR US.
I was quoted one price to put lenses in my second pair of glasses ,but when I asked when I went to get them the price was a lot higher.

Reply from Stanton Optical - Madison East
Staff is GREAT!! I had issues with the original pair I ordered, but the team worked together so well to provide an excellent pair of glasses!
rep doing his best to handle multiple customers and was pleasant and professional

Reply from Stanton Optical - Madison East
I came in to get new lenses. I took returning twice after receiving them. I have transition lenses when I put them on I felt a sense of Vertigo. First time back they thought my bifocal line was off. Still had that feeling. Then Nathiel found the pupulary was off, which was never checked and entered in the computer. They are good now, but I was planning on asking for a full refund if they still were off.

Reply from Stanton Optical - Madison East
I will have to get another prescription. This will be the third trip back to get this corrected.

Reply from Stanton Optical - Madison East
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