Stanton Optical - Las Cruces Reviews 40

Very helpful and courteous staff ,help me find the right frames and I got them Very fast and perfect fit.

The efficiency of the employees along with understanding and kindness overall. The cost and ability to receive my new glasses same day.

Unfortunately, not realizing that there was not an optometrist or an ophthalmologist on scene, I went ahead and scheduled an appointment there. From the day I got my eye exam and told them I could not see with the contact samples that “Eye Doctor”Who knows where he is recommended (which I tried to tell them at the time was totally different prescription than my last exam) to the last time I went back after calling customer service for a second exam and was left waiting for an hour I finally just left. Would really appreciate if somebody could give me the district manager, corporate individuals with this company or somebody I can speak with for just getting my money back at this point. I’m not interested in getting yet another exam by an average person who happened to apply for this job with no actual formal education for something I’m paying top dollar for. I had no idea. I should’ve actually checked that fact, assuming that that would be illegal.They really need to be more transparent in their practices, as I have never in Las Cruces ever come across the problem of no doctor present for my eye exam. I definitely will share this experience on every Internet platform available, she tried to warn people, who like myself, has no idea that this is going on.

They just couldn't get it right, they sent my glasses out twice and they were still wrong, so I asked for my money back.

My original prescription was not correct, but Stanton remade my glasses after I made a second trip to my optometrist for a new, correct prescription.

Don't think my Rx is correct. But more importantly no assistance/direction about putting in the contacts (I haven't worn in over 20 years) I had trouble, asked a couple of questions about what the lens should look like before putting in, was there a specific way etc. Was asked which if I wanted a multi focal lens, I think that was what he said. I didn't understand and he really didn't explain. No help. Picked up my ordered contacts & same thing. Get in and get out was the clear attitude of the people I worked with.

I feel like I was forced to buy contacts that I didn’t want I let them know how uncomfortable the contacts were n I was given the contacts n sent out the door worst experience ever and I have been letting people know how bad it was and recommended never to go there

I thought my progressive glasses back to the store because I couldn’t see the computer without lifting them off my face. They checked them and the progressive part of the lenses was made too low on the lenses. I was just expecting to have them remade and maybe pay a fee or have new glasses made and pay the difference. That was not the case! They replaced my glasses at no charge. Thats customer service and I will always come back to this store. I don’t mind paying a little more for my glasses or an exam if I’m getting great service. Thank you so much!!! 😊

It took over 2 hours to finish my wife I eye exams then when we finally finished and it was time to hand them the glasses we selected people were just goofing around instead of helping us then when we finally got help the lady suggested I get glass not plastic lenses and I agreed to pay more for the glass she still ended up ordering me plastic lenses so I will not be coming back in the future

I scheduled an eye appointment for my daughter. When we arrived, they told us about their special. I could get two pairs of glasses with a free eye exam for $118. After the exam, we selected glasses. At that point they told us that their machine was down and they couldn't actually have glasses ready that day as advertised, so I could pick them up or have them mailed to me. I asked what it would cost to just get the prescription and go elsewhere to fill it since we needed glasses that day. It was going to cost more than the $118. Since I don't live in Las Cruces, they said they would mail the glasses to me. They said not to give them a PO box because the USPS wouldn't be shipping them. So, I gave them my street address. And, you guessed it, they were shipped through the USPS! Oh, and I had to pay for shipping. You know, the shipping that shouldn't have been required if they had been upfront with me. Terrible experience!

Thank you for everything I can see finally

I bought a trifocal and I still can't read and then the person that I talked to from customer service wants to argue and my sunglasses were like cook bottles and we paid for the skinny glasses and they're arguing with us about that. But then, again, when I was in the wait room and they were doing all this, the two people waiting on us did not even know what the proper way to charge or anything else, so you buy cheap glasses. And that's what you get

The girl that assisted us was extremely nice and helpful.

We received our glasses sooner than the date she gave us.

We are very happy with our glasses.

I have already recommended Stanton Optical to family and friends.

Pure professionals, who are friendly, knowledgeable and who truly care about their customer's.

The first visit wasn't good. Daughter hadn't been activated on my insurance so we thought the $75 for two pairs sounded great. The person helping us was weirdly pushy and it didn't seem like she was going to give my daughter an exam past the machines in the inner lobby. Then the telehealth vision test where they choose potential lenses went poorly. My daughter never got the whole row of letters correct and they kept going. She got fewer right, so she obvious to me, could not make out the letters. she reads well so that's not the problem. about a minute before the test ended the telehealth doctor said "hmmm that's weird" or "that's strange" about her not getting any letters right for a bunch of slides. I brought it up but the lady in the store said that's not an issue, but the exam showed my daughter had an astigmatism. I'm not sure I believe that honestly. That allowed her to upsell the $75 for two pairs of glasses to ONE pair for $375. I asked why and she was insistent the lenses were special. They should be in in 7 days. Ugh. Okay. Left, checked in about a week later (8-9 days) and the glasses were not ready. Waited another week, not ready. Another few days, they'll be here next week. Ugh. Glasses arrive. My daughter couldn't adjust to the prescription. She doesn't wear them. We want to return to redo the exam. We get covid and the flu so weeks pass. Talked to two people who said we couldn't do the exam or return the glasses. Called again and got the manager, and he said come in and we'll work with you. Got there and the lady who helped us was all but refusing to redo the glasses. She sat my daughter at the machines in the inner lobby and ran those tests which came back the same as before. Was saying she didn't need to redo the lens test with the telehealth person. I was nice and just asked that we leave with a pair of glasses that my daughter could see out of. It took about 45 minutes of me just repeating that she just needs glasses that work and $375 is a lot to lose with something she can't use. Finally we got a redo of the lens test. This one went way better. Daughter was able to see all the letters in all the slides. Phew. Left the exam and it was still hard to get the lady to help. She went to the back. Finally another NICE lady came out and helped us and said we can redo the lenses and they'll be here in a week. Awesome. They took about 3 or so weeks to come in, but these ones work. I'll never go back.

I was able to reorder on the phone get my glasses week and a half later totally satisfy

Natalie did a great job! Excellent customer service. Will buy here again.

Excellent eyeglass choices! Great service and great hours!

Great service. I will let my family know that for their visions needs to schedule their appointments with Stanton Optical. Will let my church members know about how well my glasses are working.