The lady who did all the work checking me in, doing the pre-screening, asking all the questions about my eyes, doing an AMAZING job, SHE made my visit worth coming in.
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The lady who did all the work checking me in, doing the pre-screening, asking all the questions about my eyes, doing an AMAZING job, SHE made my visit worth coming in.
Company replied
Patty was excellent with my 8 year old daughter. She was inviting, had my daughter listening because of her approachable tone and friendly aura! We are very happy with our visit to Stanton Optical :)... See more
The guy I worked with is just all the way an awesome, and communicated well with me. You replaced my lenses for me in my glasses for a charge. I can go on and on about how he was just great friendly o... See more
Company replied
The day I went in with my son, it was short staffed so our scheduled time got pushed back, so it was longer than originally expected. However, they were still very helpful and still took the time to f... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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2735 28th St SE, 49512, Grand Rapids, MI, United States

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The lady who did all the work checking me in, doing the pre-screening, asking all the questions about my eyes, doing an AMAZING job, SHE made my visit worth coming in.

Reply from Stanton Optical - Grand Rapids
The staff answer my question and we right on top of everything

Reply from Stanton Optical - Grand Rapids
Quick Attentive and pleasant customer service and a very calm welcoming atmosphere.
Every member of staff I interacted with was very Personable Calm and Helpful

Reply from Stanton Optical - Grand Rapids
My first visit in was fine. Second and third terrible. Customer service was awful. The people working were rude. The one person Angela I think, was complaining about their coworkers to me, which I find very inappropriate and really unprofessional. When I came in to pick up my glasses the lady was also unfriendly and made it seem like I was asking for too much when I told her my glasses needing adjusting. Unfortunately, I need them tightened and the last thing I want to do is come back. I will have to come back to have my glasses adjusted other than that I will not ever go back.

Reply from Stanton Optical - Grand Rapids

Reply from Stanton Optical - Grand Rapids
Fantastic service, great price. Angela was absolutely wonderful! I will definitely be recommending her and this location to everyone!

Reply from Stanton Optical - Grand Rapids
Selection of glasses were outstanding. Service was fantastic. Getting my glasses took a few weeks, which I thought was a little long. Prices were half than other places. Would like a better case.
Patty was excellent with my 8 year old daughter. She was inviting, had my daughter listening because of her approachable tone and friendly aura! We are very happy with our visit to Stanton Optical :)
Very nice and professional. Definitely appreciate the quickness
I like how they explained everything they was about to do and while doing so
Quick and easy! Great staff and makes you feel comfortable with any concern!
Everyone was friendly and very helpful. The selection of frames was very diverse in style and price. Your discounts were incredible.
Mu glasses broke at work. My only pair. I was in a crisis and I got a full eye exam as well as my glasses within 2 hours.
Got me in fast got me glasses in an emergency situation.
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