Standert Bicycles Reviews 415

I’ve had a truly great experience! The bike is of excellent quality, and you can really tell that attention has been paid to both details and materials. The design is unique and really stands out, which I absolutely love. On top of that, the customer service has been exceptional – quick responses, very helpful, and a genuine sense that they truly care about their customers. I cannot imagin bying a bike elsewhere. Highly recommended!

I purchased a Pfadfinder around five years ago (new from Standert) and recently discovered cracks in both chainstays. Notably, neither crack is near a weld, and two independent bike shops were surprised to see both fail simultaneously. The likely causes suggested were a manufacturing defect, material inconsistency, or a design-related stress issue.

The bike has never been crashed or mistreated, has been regularly serviced, and always stored indoors in dry conditions. I’m also familiar with maintaining steel frames and have taken appropriate care.

Customer service was polite, but the response felt dismissive (including: "Its always sad when a bike dies :’(" within the initial response...). The issue was attributed to general wear, with links to maintenance guidance shared, and I was offered a 10% discount on a replacement frame. After further exchanges, it was made clear that as the bike was outside the two-year warranty so no additional support would be considered.

For context, I spoke with other cyclists and comparable manufacturers, where a more flexible, case-by-case approach is common - often including goodwill replacements, cost-price options, or “crash replacement” discounts of around 25% for issues close to the warranty period.

While I’ve really enjoyed the bike itself, this experience has reduced my confidence in the brand’s aftercare, and I’ll be looking elsewhere in future.

Didn't realise that Standert sold Scope wheels till I upgraded my Pfadfinder alloy wheels. The price was right and I live in Berlin so great: I went to the shop and ordered them and was promised they would be ready for pickup in the next couple of days. Unfortunately, I had to remind them after a week of waiting.

I'm from Belgium and ordered a Standert Kreissäge in the Fresh RAW execution at the beginning of this year. I was in contact with Marlon and the ordering process went very smoothly. All my questions were answered, including those about changing the wheels. A proposal was made for the beautiful Scope carbon wheels, which I am extremely happy with!

The delivery was in two parts: first the bike and then the wheels, but that all worked out fine with a little help from my son. Following a recent price reduction, I was even promised a refund. I haven't received it yet, but I'm confident that this will be sorted out soon.

The bike itself is a dream come true for me. I took it for its first few rides and the difference with my 12-year-old Canyon is remarkable. The shifting is a real joy, and the agility of this Kreissäge alu-bike is top-notch. It is a race-ready machine with modern features and classic aesthetics. I love this bike so much

Keep up the good work, Standert Team!

I purchased a frameset.
There was an issue where some parts were missing, but they shipped them to Japan later.
I also received helpful advice for assembly.
They handled both the issue and my questions with great care.
It's a trustworthy shop where you can shop with peace of mind.

I recently bought a Standert Kreissäge RS through Standert’s own website.

The purchasing process was easy and very straightforward. Huge props for being able to choose your own components, groupset, wheelset, stem length, handlebar width, etc. That’s something many other brands could definitely learn from.

Then comes the waiting game. Waiting for your dream bike naturally has no limits, but my wait ended up being 14 weeks. During that time, I missed a few more updates from Standert and a bit more “hand-holding” as a customer – that would have been appreciated. Luckily, Standert completely agreed and really took this feedback on board.

I especially want to praise Josh, who throughout pretty much all 14 weeks was friendly, extremely service-minded, and incredibly fast at replying to emails. Huge shout-out to you, Josh – keep up the great work!

When the bike finally shipped, delivery with DHL was almost day-to-day, which was fantastic. The bike was very securely packed in a high-quality cardboard box.

The bike speaks for itself – truly a dream bike. I love the fact that it’s made in Europe. I can’t wait for spring to arrive so I can get it out on the road.

Thanks to Standert, and to Josh, Max, Marlon, and Carlo.

See you next time I visit Berlin!

I've purchased a steal road bike frame set “Pfadfinder" from Standert bike.
Sales, product tech., logistics team were customer-friendly and showed quick response to my requests.
This purchase made me love STANDERT bike. Quality of frame itself, and how team Standert does their job.
Truly impressed.

Been a long time desire to get a road bike, like proper one but without getting into the usual carbon stuff we find nowadays.

I am very happy I found a somewhat sporty steel bike (triebwerk, which looks to be between endurance and racey), looking classic but being modern at the same time. Received the bike August 8th 2025 and it's now november 8th - almost completed 5000km. Never rode this much. Bike feels lively, very responsive, corners fast, and is also a treat to look at. Cannot regret this purchase as I never rode as much as I am now with this.

At the Berlin showroom, staff is very friendly so buying experience was also excellent. Yeah in a vacuum the bikes may appear a bit pricey but I will not regret any cent I have put in there, this is well priced for high end steel in nowadays money, on par with what you see in the bike insdustry nowadays; so just this one is very good value for money.

I have not serviced the whole bike yet so just cannot talk through the home mechanic stuff. I am though a bit scared of internal routing on a steel bike, espcially around the bottom bracket area. But these are technicalities, does not detract from the riding experience.

On a side note, I bought a showroom bike (so with also some discount applied), therefore I cannot comment on the lead times in case you order brand new, or shipments, as the bike was already assembled and Standert just took a couple of days to perform few checks before I could go back home with my purchase from the Berlin showroom.

All in all, a well earned 5 stars.

The scandium RS Kreissage bike is great.
The purchase experience was not: paying for something that was not yet manufactured. The communication failures. The 12 week wait to get what I paid for.

I loved the online interface and the received package. But experience could have been made better with a personal video showing step by step how to assemble. Also did not appreciate lack of help when 1 component did not fit based on size estimate. Can’t you have some flexibility to exchange components or credit toward ordering replacements? It’s a gamble to know exact fit from an online order.

The team at Standert made ordering my new bike easy as can be. Josh was very helpful answering all my questions. Can't wait to get on my new Kreissage RS!

Great communication and desire to help, in finding the right size frame and color, plus a discount.

Ordered the new Kreissage RS 25 frameset 1 day after launch in North America on May 16, 2025.
It is now August 14, 2025, and there has still been no update. I'm not even sure if the frame has been built yet.

I've seen the quality of these bikes in person, and yes, they are amazing. That's why I ordered from this brand.

It's been 3 months, and by the time I receive this bike, it's going to be closer to 4 or more.

There has been no sense of urgency. I literally could've ordered 2 bikes from somewhere else and gotten them in the same time frame, even with these delays.

Every time I ask for an update, I am told the product will be ready by the start of the month, then I am told by the end of the month if I ask again.

If your manufacturers are holding you back, as a company doing business with them, YOU should be holding them accountable for their inability to hold YOUR company's standards and guidelines.

Free merchandise isn't going to fix the amount of money and time I have invested in your product.

I have bought items for this bike that are way beyond their return period.

I just wish they took things seriously because at this price point, you would expect to get at least better communication at the bare minimum

Huge thanks and all the love to the amazing team at Standert Bicycles! 🙌

From start to finish, the whole experience was just fantastic. Their customer service was super friendly, responsive, and genuinely helpful every step of the way. I really felt taken care of.

Shipping was quick and smooth too—everything arrived perfectly and right on time. You can tell these folks care deeply about what they do.

And the frame? Absolutely beautiful. The quality, the design, the attention to detail—it’s everything I hoped for and more. I have full confidence in riding this bike and can’t wait to get it out on the road.

Thanks again, Standert. Keep doing what you do—you’ve definitely got a fan for life! 🚴‍♂️💨

Feng.

I broke my Standert Frame and they won't replace it.

I am a competitive bike racer and needed a quick resolution, when their customer service team finally got back to me, they denied my claim and offered me a 25% discount.

I even emailed their CEO via LinkedIn - no response.

There are lots of bike companies to choose from, you don't want to buy from a company who won't stand by their product quality.

Really nice quality t-shirt took a very long time to ship to the UK (nearly a month!)

Item as described. Reasonable price. Fast delivery.

Customer service is really rotten, I had to wait 5 weeks to receive my frame because it had a defect in the headset. After calling 5 times, they finally sent me the frame without the fork axle. I was supposed to be reimbursed for the headset, but it's been 2 emails and 2 weeks and still no trace of my reimbursement.
Very disappointed with the brand and customer contact.
I will never buy from them again!

The guys know what they do. Peter best bike mechanic in town. See you there.