Stackt Reviews 234

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that interactions were pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the care taken with their belongings and the smooth execution of tasks. Reviewers also found the customer service to be responsive and attentive, making the overall experience positive. However, some customers also noted issues with pricing transparency and delivery services. A few people mentioned unexpected additional charges or discrepancies in pricing after initial quotes, leading to dissatisfaction. There were also occasional reports of delayed deliveries or problems with communication regarding delivery schedules, which caused inconvenience for some users.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Consumers generally express high satisfaction with the staff, describing them as professional, efficient, and... See more

Price

People report ambiguous experiences with price. Many customers found the pricing to be competitive,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report positive experiences,... See more

Customer service

Users describe positive interactions with customer service, highlighting their responsiveness, helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with Stackt was excellent. The support team was calm and thorough in explaining the storage size I needed, how billing works, and how collections and returns are handled. The collections... See more

Company replied

Rated 5 out of 5 stars

Stakt really made everything about the process easy. Booking and pricing were easily handled online. And then a Stakt professional and I spoke on the phone to confirm we were understanding what was ne... See more

Company replied

Rated 5 out of 5 stars

Absolutely seamless experience!! So easy to book a removal online, customer support gets in touch and confirms pick up with items list. Movers were quick and efficient, very professional. Items were s... See more

Company replied


Company details

  1. Storage Facility
  2. Cleaning Service
  3. Moving and Storage Service
  4. Moving Company
  5. Shipping Service

Written by the company

Hassle-free, on-demand moving and storage services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I used the cleaning and moving services…

I used the cleaning and moving services and they really did not disappoint. The ladies who cleaned my new house were so thorough and everything was spotless! The movers were easygoing and methodical so they did not waste the precious 2 hours slot that we have booked. I think for the service they provide, the price was very reasonable and definitely cheaper than their competitors. I could not recommend them enough.

4 December 2022
Unprompted review
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Reply from Stackt

Hey Annelisa, thank you for choosing Stackt! We're pleased to hear our cleaning team left your new house spotless, and our movers were efficient. If you need assistance in the future, feel free to reach out. We're here to help!

Rated 5 out of 5 stars

I enquired about shipping from the UK…

I enquired about shipping from the UK to Europe including the packing service. Customer support was very friendly throughout the booking process and was able to answer all of my queries.

The team was very efficient and friendly throughout the packing and storage process before the move took place. They brought all the packaging material necessary and stored my items. I was also able to request some of my suitcases back as I needed some of my pre-packed items.

I was a bit sceptical at first about using this company however I am more than satisfied with the service provided.

9 November 2022
Unprompted review
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Reply from Stackt

Hi David, thanks for sharing your positive experience with our shipping and packing services! We're delighted we could meet your expectations. We're one call away if you ever need our services or know someone looking for similar services. Thanks for choosing Stackt!

Rated 5 out of 5 stars

Great

Great, smooth moving process! I loved how fast my service was booked and how prompt the movers were.

25 November 2022
Unprompted review
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Reply from Stackt

Hey Assel, thanks a bunch for your kind words! We're glad you had a smooth moving process with us. If you ever need assistance again, don't hesitate to reach out. We appreciate your trust in Stackt!

Rated 5 out of 5 stars

The best service ever!

I had the best experience with Karol and Tony. I've received a text about an hour before they arrive with a link to a map showing their live location which was really good. They were very polite and checked out to be sure everything is packed correctly and then move everything causiously to their van and paid good attention to fixing the items in the van so they wouldn't get scratched on the way. They were also very careful when moving the items in as well.
Thanks a lot guys!

28 November 2022
Unprompted review
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Reply from Stackt

Hi Ash, thanks a million for your wonderful feedback! We're pleased to hear that our team provided a top-notch moving experience. If you ever need our services again or have friends in need, feel free to reach out. We look forward to serving you or your referrals in the future!

Rated 5 out of 5 stars

Excellent service

Thanks for the excellent service, polite staff, they helped very well , took a table, connected the TV! Everything is very good, I moved without stress! I am very satisfied and will use the services of the company again, thank you very for all team Stackt!
Best regards Alena

18 October 2022
Unprompted review
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Reply from Stackt

Hi Alena, thank you so much for your fantastic input! We're delighted to have ensured your move was smooth and gratifying. Should you require assistance in the future or if you know anyone planning a move, feel free to reach out. We appreciate you choosing Stackt!

Rated 5 out of 5 stars

Super efficient and highly recommended

Super efficient and highly recommended!
Stackt team took away all the stress and did the job very smoothly. The customer service is great, always available, and the movers came on time, packed everything thoroughly and delivered with no damages or complications whatsoever.
Would definitely use their services again 👍🏻

10 October 2022
Unprompted review
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Reply from Stackt

Hey Valeria, a big thanks for your remarkable review! We're glad we could take away the stress and deliver a smooth, moving experience. If you ever require our services again or know someone in need, feel free to reach out. We appreciate your recommendation and look forward to serving you at Stackt!

Rated 5 out of 5 stars

Great service and a good price

I would definitely recommend this company!

I ordered a car to move my stuff from one apartment to another. Everything was as I would expect:
- They notified before coming
- Helped me to move all stuff
- The driver was polite and hard-working

10 October 2022
Unprompted review
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Reply from Stackt

Hi Andrei, thanks a ton for recommending us! We're pleased to hear your experience with our moving service met your expectations. We're here to assist if you ever need to move again or know someone looking for similar services. Thanks for choosing Stackt!

Rated 5 out of 5 stars

Very good moving experience

Everything was good. The movers were helpful and kind. They carefully moved all the boxes and suitcases with no damage. It was very fast and pleasant move. The updates they send vis text is very helpfulI feature as well. I will refer to this company for my next move for sure.

24 September 2022
Unprompted review
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Reply from Stackt

Hey KZ, thanks for your kind words! We're joyful that our movers provided helpful and kind service during your move. If you ever need assistance again, we're here! We appreciate your trust in Stackt!

Rated 5 out of 5 stars

I used moving services and end of…

I used moving services and end of tenancy cleaning. Everything was on finest level of service.
Thank you so much

23 September 2022
Unprompted review
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Reply from Stackt

Hi Aya, thanks a million for your positive feedback! We're glad to hear your moving and end-of-tenancy cleaning services were on the highest level. If you ever need similar services again or know someone who does, feel free to get in touch. We look forward to serving you!

Rated 5 out of 5 stars

On time - on budget

Once again, fantastic experience, reliable and responsive account manager, on time, on budget. Perfect.

26 August 2022
Unprompted review
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Reply from Stackt

Hey Misha, a big thanks for your kind words! We're glad to hear you had a fantastic experience with our reliable and responsive team. We appreciate your recommendation and look forward to serving you at Stackt!

Rated 5 out of 5 stars

Best cleaning service

Best cleaning service. The arrangements were done in a matter of hours, thanks to the manager Maria.

On the day, the cleaners arrived on time. The cleaning itself was thorough, and the staff was very attentive to details, leaving no stains, getting rid of even the smallest ones.

26 August 2022
Unprompted review
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Reply from Stackt

Hi Vladimir, thanks a ton for your positive review! We're pleased to hear our cleaning service met your expectations. If you ever need cleaning services again or have friends looking for similar services, don't hesitate to get in touch. We're here to help!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I had a complicated case, with last minute changes, Stackt team accommodated my changes with no hesitation and speed!

25 August 2022
Unprompted review
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Reply from Stackt

Hey Medina, thanks for your fantastic feedback! We're glad we could accommodate your last-minute changes without hesitation and speed. Feel free to reach out if you ever need assistance. Thanks for choosing Stackt!

Rated 5 out of 5 stars

I called in last minute before they…

I called in last minute before they were closing for the day and asked if they could store my things for the next day. They immediately said yes and wrote up the invoice. The collection was also on time and the communication was perfect.

17 August 2022
Unprompted review
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Reply from Stackt

Hi Hejira, a big thanks for your kind words! We're delighted to hear our team could store your things at the last minute with perfect communication. If you ever need storage or other services again, we're here for you at Stackt.

Rated 5 out of 5 stars

I give Stakt 5 out of 5

I give Stakt 5 out of 5, guys are very attentive to details, everything was well was organised, on time, friendly and effective. We have completed relocation on time and as planned.
I highly recommend them.

4 May 2022
Unprompted review
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Reply from Stackt

Hi Gene, a huge thanks for your 5-star rating! We're glad our team's attention to details and efficiency made your relocation smooth. If you ever need moving services again or know someone in need, we're here to assist. Thanks for choosing Stackt!

Rated 5 out of 5 stars

Honestly a great experience

It was honestly a great experience - the movers were really nice and professional and worked really efficiently. High recommend and would use again.
Also scheduling was easy and communication was great!

2 May 2022
Unprompted review
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Reply from Stackt

Hi Paula, thanks a ton for your great feedback! We're pleased to hear our movers were nice and professional, making your experience enjoyable. We appreciate your recommendation and look forward to serving you at Stackt!

Rated 5 out of 5 stars

Great services

Great services, all boxes were packed with care and attention, and shipped overseas. All boxes were received in a safe and proper condition.

The packing team was incredible, they traveled from London a distance of 4 hours to pack the personal effects while i was abroad and over the phone with them.

The customer service was also very friendly and made it easy for me to receive my boxes by putting me in contact with the local shipping company. I was given frequent updates on my shipment.

I highly recommend Stackt and I am so grateful for their professionalism and friendly attitude.

30 April 2022
Unprompted review
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Reply from Stackt

Hi Anna, a big thanks for your positive review! We're glad our packing team and customer service met your expectations. If you ever need our services again, we're here for you. Thanks for choosing us!

Rated 5 out of 5 stars

Great service

Great service! Friendly workers and timely execution! Thank you

27 April 2022
Unprompted review
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Reply from Stackt

Hi Michael, thanks a bunch for your kind words! We're delighted to hear our friendly workers and timely execution made your experience great. If you ever need our services again or have friends planning a move, we're here to help. Thanks for choosing Stackt!

Rated 5 out of 5 stars

Everything was great

Everything was great. The loading was very fast and professional. I liked how careful the movers were with the furniture and the floor. Very nice lads. Thank you! 🙏

22 March 2022
Unprompted review
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Reply from Stackt

Hi Madina, a big thanks for your positive feedback! We're pleased to hear our movers were fast, professional, and careful. If you ever need moving services again or have friends planning a move, feel free to reach out. We appreciate your trust in Stackt!

Rated 5 out of 5 stars

Easy and comfortable move

Thank you very much for an easy and comfortable move! For a large family, moving is a very difficult task, but the company's employees have done an incredible job. They came on time, carefully disassembled and packed the furniture, did not get distracted for a minute. In the new place, they carefully arranged things in the specified rooms, qualitatively carried out the assembly after the move. We were very polite, liked by the children!

25 January 2022
Unprompted review
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Reply from Stackt

Hi Marina, thanks a ton for your kind words! We're thrilled to have made your family move easy and comfortable. If you ever need assistance again or have friends planning a move, we're here for you at Stackt. Thanks for choosing us!

Rated 5 out of 5 stars

Makes moving easy

I really am happy to contact this company to move my stuff. I contacted them yesterday and moved out today. The mover was on time and quick.
Definitely recommend.

25 January 2022
Unprompted review
Stackt logo

Reply from Stackt

Dear Sara, we're thrilled to hear that your move was not only swift but also met your expectations. Punctuality and efficiency are top priorities for us, and it's great to know that our team delivered on both fronts. Don't hesitate to reach out to us in the future.

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