Stack Reviews 1,168

Pros:
*The containers are sturdy.
*Convenient to order.
*Prices are competitive.

Cons:
*Uncertain about cleanliness of containers. It is stated that the containers are sterilized after each use but my containers came with dust and fluff in and around the containers.
*Drop off and pick up window time notification comes really late the night before the pick up date , not the morning before like promised. So if you are not free the entire day, it’s hard to plan your day since they reach out like 10 pm the night before to inform you of your drop off/pick up time.

Using these bins made moving easier. They were delievered very clean and on time. The company was responsive and pickep them up earlier than scheduled as we had asked. We avoided the waste of cardboard boxes.

Would definitely use them again.

We used Stack to store our belongings while we remodeled. The process could not be easier. I am so glad I didn’t have to find or use that many cardboard boxes. All of our belongings stayed safe!

It was convenient to have the bins but the communication was awful. I was given wrong times for drop off and pick up which made things difficult for me and the delivery person. The company ultimately made a stressful time worse

First time user and I am absolutely going to use them again when my lease is up. It was fast, efficient, and a good value. There is so much less waste being generated, that alone would make anyone use this service. No tape, no boxes to breakdown, just place you items in as you would any pack. The move goes so much smoother with these boxes. Highly recommend.

First off, the crates were delivered REEKING of cigarette smoke. This smell persisted throughout the move. There was oil like baby oil or mineral oil spilled in several of the crates that we had to also clean before we could use them. I had a bad injury on the final day of our move, and I called to ask for an additional day before the crates were picked up. I was willing to pay for the day but would have been nice to get a courtesy day added on. Nope! One week minimum. So I had to pay an additional $100 for a week of crates. The best part, when it came time to pick them up, they asked ME if they could delay the pickup by a couple of days!! This ended up being another WEEK of me storing their crates. No offer to discount, reimburse my $100 extra charge, nothing. I remembered they have a “100% satisfaction guarantee or your money back”. Right!! They ultimately gave the $100 back that I was charged for the extension, but refused to refund the entire amount because I used the crates. Then stopped responding to emails/contact. They did not care about the terrible smell, the messy oil contamination I had to clean up, etc. So until they make it right, I would advise anybody reading these reviews to look into another company or make sure that you have a payment method that you can withhold if they treat you the same way.

It’s a great concept, no cardboard, tape & wasted money on boxes that will just go into the trash once the move is over. But they give delivery windows of 4 hours and in my experience for both drop off and pick up the drivers were way late by over an hour. Lots of wasted time waiting and waiting and waiting. If they improve logistics I’d be willing to use again but time is precious and not worth the inconvenience as they currently run things..:

Convenience of delivered moving boxes with none of the waste or hassle. I packed up my stuff quicker than expected and staged it for the movers. They liked them for ease of carrying them out and stacking securely in the truck. I could roll the totes around my house to unload easier and faster. Then they just came and picked them up at my door. Easiest move ever. Highly recommend!

From drop-off a week before my move to pickup two weeks after. Seamless communication. Two professional drop-off and pickup contractors and less headache of using a bunch of boxes. Recommendable

Super easy process from start to finish. High quality bins. Delivery and pick up exactly on schedule and drivers were very communicative. Bins were spotless and new. Highly recommend this process over boxes and tape!

Here in Anaheim Hills, CA .

Super smooth,
Crates arrived when they needed to .
Great using them, super convenient, and sustainable.
The dolly they were on was a godsend.
Expedited everything really.

Delivery / Pick Up guy was super chill, and got the job done.

Simple text ( which I prefer )
Simple communication.
Everything went exactly as expected, and needed .

I’m reading all these other negative reviews.

I think some of y'all have too high of expectations for a RENTABLE CRATE SERVICE. Get over yourselves, and grow up.

Would recommend, and definitely using again next move.

10/10 recommend. SO much better than using cardboard boxes. Easier to carry, stack, more sturdy, etc…amazing value for the money.

My only complaint to them is I made changes to the reservation online (added boxes and changed the dates) but the ops person didn’t receive the changes on her end.

She was quick to fix it retroactively (great service) but they need to fix that going forward.

Stack helped make my move 100 times easier! The plastic tubs are very sturdy, hold a lot of items, and are easier to handle than cardboard boxes. Having the dolly as part of my rental was also a huge help. The best part is not having to figure out what to do with old cardboard boxes after finished moving! There were some delays in communication with delivery, but nothing major and would highly recommend to anyone moving!

Renting moving bins from Stack was quick and easy, and extending the rental period was completely hassle-free. The delivery team was professional, on time, and very helpful. Highly recommend!

Great experience all around. Bins were delivered and picked up on time and efficiently. They made life easier for both us and our movers. Highly recommend!

Excellent and timely service. We had a great move using these bins. Super convenient.

The Stack people were super easy to deal with and helpful. We didn’t have to search out nor buy boxes.
Dropped the big green bins at the old house and picked the up at the new house after a week. The communication was excellent as well.

The drop off was easy, the boxes were clean and they picked up when they said they were. I would totally use them in the future.

The team at stack is truly amazing!! They were very flexible and understanding of my situation as my move took a lot longer than expected.

The Stack bins made it easy to pack without the hassle of taping up and taking apart cardboard boxes. My daughter used a similar program in another state which gave me the idea to find one in Colorado. I highly recommend!