SSL247 Reviews 344

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

This company looks and operates like a sham. Cannot contact them, no response to emails for days, do not provide support. Avoid like the plague! Our agent Prema is completly unhelpful and there is no... See more

Rated 4 out of 5 stars

I've used SSL247 for a while now. I'm not an expert on SSL certs as they only come up occasionally and often I'm not really sure what type of cert I need. Our account manager Premavathi Nagulan alwa... See more

Rated 4 out of 5 stars

Invoice process was so complicated due to invoice doesn´t cover all mexican law requirement and when i asked for the changes we had to wait about 2 weeks to received the correct one. in addition t... See more

Rated 2 out of 5 stars

I requested the call in Spanish, and a person, of Asian origin, spoke English speaking with an accent that we did not understand anything. After putting a lot of will on both sides we could verify t... See more

Company replied

Company details

Information provided by various external sources

Junior Business Developer - LATAM Market


Contact info

2.7

Poor

TrustScore 2.5 out of 5

344 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic Support

Very quick, very efficient, great support and help cannot fault them in any way, will use them for SSL needs for our clients.
Well done.

13 January 2017
Unprompted review
Rated 5 out of 5 stars

Very Professional.

Brilliant professionals. Our Account Manager took care of everything personally and got us up and running as quickly as possible. Always a pleasure to work with.

9 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used SSL247 for a number of years now, to buy our SSL SAN security certificates. Their support is helpful and technically very competent, just what you need when buying a product which can be very time-consuming to set up. I would have no hesitation in recommending SSL247 to anyone.

22 November 2016
Unprompted review
Rated 5 out of 5 stars

Excellent company and really happy to do repeat business with them

I have dealt with SSL247 for a while now, our Account Manager is really helpful and when we have had issues with SSL Certs, they have assisted with getting it corrected - even though not SSL247s fault.

all in all - i would recommend them to anyone who wants to buy or renew any type of SSL certificate. the advice is second to none and pricing is comparative to other sites, just with these guys you can call them if something goes wrong and they respond in no time at all!.

22 November 2016
Unprompted review
Rated 5 out of 5 stars

had an SSL difficulty but it was resolved perfectly

I'm not an SSL expert and only do this a couple of times each year. SSL247 have now supplied two SSL widlcard certificates for me. The first one installed perfectly straight away. The secend one didn't work at first because I did not follow the correct instructions but they were very helpful in making sure that an expert was available to unravel my mistake.

22 November 2016
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I have dealt with SSL247 since 2010 and the comany never failed to deliver amazing customer service. As IT Support provider we are always asking to get the certificates while we wait and none other company was able to meet our requirements. Many times we are helping our clients to get what they need and SSL247 are always there to help with advise which is priceless. By the way... Thank You Janet for being such a great account manager.

I would honestly recommend SSL247 as they will not fail to deliver - I'm 100% sure.

6 September 2016
Unprompted review
Rated 5 out of 5 stars

Very happy with service

Just spent a fruitless half hour trying to talk to another supplier (RapidSSL) and getting frustrated when I fired off a general plea for help to SSL 24/7.

They called me back in less that 30 minutes and after speaking to my support rep MW he had a quote over to me within the hour. Needed to review it after a misunderstanding on my part but he came back to me with a revised quote very quickly and with a price I'm happy with.

Nice to have a company be so responsive for a change, keep up the good work.

25 May 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I've been using SSL247 for a number of years for supplying all our certificate needs. Very quick and clear response to enquiries and customer support is excellent. When I had a problem these guys went beyond expectations and helped resolve it.

I work for an educational establishment so price, support and reliability is fundamental in choosing a supplier, why go anywhere else.

25 May 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Have used SSL 247 for all our SSL needs for a long time now, they've always been willing to help at the drop of a hat and turn around of getting access to SSLs etc at short notice has been great. They've made our life easy when it comes to the painful process of SSL

23 May 2016
Unprompted review
SSL247 logo

Reply from SSL247

Hi Mark,

Thank you very much for the feedback. Should there be anything further that SSL247 can do for you please do not hesitate to contact your account manager.

Yours,

Marketing

Rated 3 out of 5 stars

negative experience

had a problem after installing a certificate which they could not help with - I ended up placing a fault with Microsoft which was chargeable who sourced the problem and fixed it

23 May 2016
Unprompted review
SSL247 logo

Reply from SSL247

Hi Steve,

Thanks for your review. It is important for SSL247 to collect not just the 5* reviews but also those reviews from our unhappy clients in order to improve our services and increase our customer satisfaction

I understand that your account manager has spoken to you in order to find out what the problem was and it appears that the problem was that the certificate could not be made to work and that you had to speak to Microsoft as a result of our support not extending to Microsoft technology. As a result of this, Microsoft have charged you for support.

Whilst we are not a Microsoft house or partner you have highlighted the fact that our FAQs could do with being updated to include answering questions on servers and other technology outside the immediate scope of SSL247. We will endeavour to up-train our colleagues so that they are better placed to assist you and other clients moving forwards.

Yours,

SSL247, Marketing and Customer Services

Rated 5 out of 5 stars

Superbly streamlined and efficient company

I started using SSL247 for our SSL certs and after experiencing their on-line portal (which manages our account) I swiftly moved our domains across also. Expiry's are notified in good time and handled completely by our designated account manager. Would highly recommend.

20 May 2016
Unprompted review
SSL247 logo

Reply from SSL247

Hi Frankie,

Thank you for taking the time to review SSL247. Your feedback is important to us and lets our team know that they are continuing to do a good job.

Yours,

Marketing.

Rated 5 out of 5 stars

Exceptional Support

Good customer support can be rare in IT and I have worked on the support side but found myself in the customer role when building a friends Online store that needed SSL

SSL247 have always been utterly brilliant.

I thought maybe we had just found a very good account manager when we first started using them. Not so, our account manager changed but the level of commitment and support stayed the same.

Our experience with SSL247 has always been a two way relationship with us feeding back information and easy ways to do things when the documentation is not quite right as is sometimes the case with web server software.

Great support, we have always been very happy with all our dealings with SSL247

12 May 2016
Unprompted review
Rated 5 out of 5 stars

Easy to deal with, polite and will use again

Very helpful when trying to sort an SSL certificate for work. Person I dealt with wasn't pushy, has been very knowledgeable and helpful all the way along the process. Will use them again when it comes to renewal time.

12 May 2016
Unprompted review
Rated 5 out of 5 stars

Impressed by SSL247

Having been with a previous SSL provider for a number of years, we were apprehensive about using a new supplier for such a critical service. However, we have been very impressed by the levels of service and expertise we've received and the degree of personal involvement. The service has been fast and efficient, the changeover has been seamless and our level of confidence is very high. Plus SSL247 provide a more cost-effective and flexible service than our previous supplier. I would highly recommend SSL247.

12 May 2016
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I have been using SSL247 for many years now. They have always been helpful and provided good and accurate advice.
They have a good customer service, and answer emails quickly.
I don't feel like moving to an other supplier, as I am very happy with their services.

12 May 2016
Unprompted review
Rated 5 out of 5 stars

keep up the great work !!

I have used SSL247 (contact MW) on numerous occasions when other suppliers have quite simply let me down and I must say their knowledge and ability to get the job is unparalleled. My contact MW is very good and has assisted me on many deals on which I'm most grateful. I would highly recommend using this company.

12 May 2016
Unprompted review
Rated 5 out of 5 stars

Top Supplier

We have been working with SSL247 10 years and they always go the extra mile.

12 May 2016
Unprompted review

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