SSE Energy Solutions  Reviews 

Unbelievably rude and unhelpful staff. Worst experience every time i’ve had the displeasure of speaking to them. 0 willingness to actually help you

They overcharge and take money without permission very bad

I completed an online complaint form for my Elderly Aunt re an issue, mostly, down to this Company.
I had a ring back from a gentleman called Andy (lovely Scottish accent if that helps to identify him). Andy was very efficient in explaining to me the delay in the issue being resolved, which was a valid explanation, and assured me he would contact the local Engineer in order to try to resolve the issue quicker.
All in all I felt the complaint was dealt with and I understood more about why it would take the time it takes to resolve the issues.
I did tell Andy that when my Aunt had a power cut, a month or so ago, she could not praise this Company highly enough for their Customer Service. I do believe, sometimes, Service Users need to understand and have some patience.

There aren’t words to describe how bad this company is to deal with. We inherited this supplier and it’s been failure after failure. We’ve taken them to the Ombudsman who confirmed several failures yet they still deliver shockingly bad service. Can not recommend—can warn against.

Attention Venessa Balls.
Kerry Maisey.. Smart metering Sarah Cotton complaints Sse.

Re the above account.

I have had nothing but heartache and stress from dealing with such an incompetent bunch of people.... Shame on you.

Firstly... NB.. I wish to terminate my contract when it finishes June 2025... PLEASE CONFIRM.

I have run my hairdressing business for thirty years and never experienced a company like this.. EVER.
I've always paid my bills.
Do your ever read SSE TripAdvisor... You should...

I suffer greatly with my mental health and anxiety... and tried to take my life several times....... Hence now I work three half days a week... Which is good for me and my wellbeing. I'm Sixty three years of age and have found a balance at last in my life.

Then I signed up with SSE... Which has caused heartache stress worry and now psoriasis which has recently developed on my body...

I had so many bills.. Which I never really understood.... I spoke with so many different people with no customer service training whatsoever... I rang one day and an adviser gave me another telephone number to a completely different company.
There were so many people... It was joke.
Even the so called management with a title were clueless.

I gave up in the end and I had citizens advice and latterly onbudsman Steve.

So Ive had an account 7th October 24 to 7th January 7th £2047.14..which I will pay...

The disputed £3381.28
Im disputing.

I have noticed after going through your bills there's a bill for a site visit £72....really..?

I will deduct that off my next monthly payment due February 7th... NB.... Monthly Billing.

The sooner June arrives... the better I will feel...

Shame on all of you on your lack of customer care and professionalism.

Daniel Marc Coleman
Site ref AGR0210846

I had the pleasure of speaking with Nika Mandiki today, and I must say he was extremely helpful. Nika was not only friendly and professional but also very informative. He took the time to thoroughly answer all my questions and ensured that I understood everything. I greatly appreciated his assistance, and I highly recommend him for his excellent customer service.

No meter , yet 8 letters of demands and invoices Hours spent on the phone , no joy at all .
Departments only deal specific issues

As a residential management company, we had the misfortune to be a SSE Business Energy customer until 31/10/2024 but the problems did not end there. Having been overcharged consistently on the basis of estimated readings - no actual readings taken for > 3 years - we changed supplier and sent in final readings for the two meters (one for each block of flats) to both SSE and the new supplier on 31/10/2024. SSE also asked for readings for 01/11/2024, which were given. We were due a refund on both meters and received one refund in early January 2025 after two months of persistent calling to Customer Services and receiving two months of assurances that "the Refund Team were looking into it". The refund on the other meter still hasn't been paid. Speaking to a series of Customer Service Assistants, their reasons for the non-appearance of the refund is: a) "it is with the Refund Team", b) "the Refund Team are looking into it", c) "there are too many [!] estimated readings and they [?] cannot calculate the final invoice [and the final refund] and, today, d) "no final readings have been received from the new supplier" [sic] (this last Customer Service Administrator really surpassed herself in incompetence). I have raised a complaint with the company but have received only the standard, automatic placeholder email.
SSE Business Energy/Energy Solutions - incompetent, lazy and lying

Incredibly poor customer service. It is impossible to get in touch by email. One is forced to do everything in 80’s style, namely calling their customer service (in 2025!). Nobody picks up the phone, and they don’t call back like any civilized company would.

They send tons of paper by snail mail with their arcane black magic calculations for gas and electricity usage. Those people are supposedly Net Zero tree huggers but they destroy so many trees in order to send their useless papers. Receiving multiple invoices for the same time period is standard. Receiving threatening snail mail for unpaid invoices which were paid on time is normal.

They play classical music to soothe your nerves, but it would definitely be more fitting if The Prodigy played in the background when dealing with SSE Energy. It is 2025, please improve (provide modern means of communication) or go bankrupt and vanish for good.

I had an awful experience with their service. After moving into my new premises, I received my first bill nine months later, which had a variable business tariff that was double the contractual tariff price. Landlord has change contract to my name, however I wasn’t aware that would affect the tariff I was on.
The first tenancy change letter arrived five months after I moved in, and I received my first bill nine months later, demanding full payment without any explanation. The lack of communication and responsibility on their part is extremely frustrating. I would not recommend their service based on this experience.

Been with them for years. They ignored many actual meter readings as their estimates more profitable for our seasonable use. Normally get emailed bill then posted paper bill. Got neither in dec. They claimed twice. Bank bounced twice £7 x 2. 9 jan got 2 letters in sep env, one dated 20 dec and other 7 jan saying now tf to debt collection agency. Never missed a payment ever. Avoid!

This energy provider has taken almost £9000 from our client's bank account by direct debit where the annual consumption should be circa £1800. When trying to sort the matter, the representative used every possible way to avoid having to deal with the matter whereas I would provide sufficient identification verification. Incidentally, the same supplier did not have any issues accepting the initial instruction with the same reservations about identification checking.
In any other walk of of life, these organisations would be investigated for fraud. The account was previously significantly in credit for past overcharging.
A complaint to the Energy Ombudsman will be formally made if not resolved within 14 days.
Beware of this organisation.

Anyone thinking of going with sse business don't bother. There nothing more that a rip off . £178 for 3 weeks for electric for a lock up very rarely use . D Turpin daylight robbery.

I have had any problems with banks and utilities but rischi turned up trumps. Thank you. Why are you a contractor ? you should be a permanent member of staff

I know SSE get a lot of negative press but I am in awe of what they did today. The power to our house was affected due to an unknown issue that we found at 6am this morning. Within an hour of calling we had an engineer out to diagnose the problem. By 10:30 we had a generator on our doorstep and power restored. On Christmas Day 4 engineers + 2 people on the help desk. All with a smile and no issue being away from their families at Christmas. We cannot thank them enough and they deserve a round of applause. Running a huge company that supplies us with energy everyday i feel is taken for granted and sometimes the men and women who work tirelessly day in day out to do their best and do their part of a making huge organisation work and bring power to our homes is overlooked. I know maybe these big companies don’t have the best overall service but what the men and women who scrambled to help us today did was incredible so thank you and I hope everyone treats the engineers that come to their homes with the upmost respect that they deserve!

Overall had a bad experience with the SSEs customer service

However some of the team members have been so unbelievably helpful (Hassan from the billing team and Kerry from moving) and i cannot sing there praise enough!

should be a 1-2 star without them for the company however they where both just so helpful that they alone deserve 5 stars

I tried to call SSE energy three times on the phone, each time waited mor than 30 minutes without answering. Customer service is appalling all you get are recorded messages from machines.

Nika Mandiki - Thankyou for your help on what was a complex billing issue. You made the whole process VERY Easy. Much appreciated.

I had the pleasure of speaking to Jasmin Grover of SSE Energy yesterday and she was most efficient and helpful in solving my issue. It was very refreshing having someone listen to the issue and resolve it speedily and satisfactorily.
Many thanks!

I had to re-new three contracts, the process was easy talking with Jasmin Grover, who was polite and professional