SSE Energy Solutions  Reviews 

Honestly worst energy company I have ever dealt with. Terrible customer service - it almost seems like a joke how incompetent their customer service team is. I couldn’t even list all the problems I’ve had with this company - don’t waste your time and go with another energy provider.

SSE replied to my original review [8 Aug 2025 'Three years waiting'] with promises of further 'help'. Two months later and - despite SSE accepting we owe nothing - we are still getting txt, email and letters reminding us that we owe them a substantial amount of money. Their decision that they 'are satisfied with the level of their customer services' shows just how low they've set the bar. Useless.

Useless big company, they send the most confusing bills. I was paying direct debit approx £250 per quarter I then switched to a better deal and company, they sent me a final bill £1200. They had been charging me incorrectly apparently, absolute joke of a company. Avoid Avoid Avoid!

Mysara Babekr was so helpful on the phone today. He made my visit to SSE so simple with no jargon. I find your automatically generated emails so confusing and receiving simple help is valuable, less time consuming and doesn't generate anxiety this end of the phone. I had a result, guidance regarding future invoices and a link to part of your website which will help me.

They have ignored meter readings, they have deleted emails with meter readings without reading them, I sent emails to their complaints dept which were also deleted without being read

Very bad experience 2022.

SSE, absolutely useless, good for nothing. They gave me a mental breakdown a few years back. I felt suicidal. No help whatsoever. I am glad I finally got rid of them. They are blood suckers, like ticks, they stick to you and refuse to go. It takes a lot to get them off.

If I could rate them -10, I would.

Never again.

Terrible customer service. They have incorrectly given me 2 separate meter numbers (despite having just 1) - bills are incorrect, customer support won’t give me to someone senior to help sort out. This has been going on for nearly 3 years now. Small business owners stay away. Woeful!

SSE is everything that is wrong with the UK.

Its a show of massive companies control and power over people.

Forced in to new builds as the supplier, they are just constant problems.

Ive been charged £40 because their technician lied about attending.

They are constantly losing heat. At least 9 times in the last year.

Its quite pathetic really, the customer service are useless.

Companies like this should be close and their CEOs be prosecuted.

after month of overcharging me had to report to the ombudsman received an apology and a small rebate, after i left them ,today received another bill for £125 worst energy company ever ,im paying british gas £350 a quarter less than this shower ,

Multiple estimated bills, even though I gave them the readings. Can't get through on the phone. Messages through the website go unanswered. As a business customer, paying someone to continually try and contact SSC and sort this out is costing me money.

After more than 2 years involving the ombudsman trying to resolve the issues we had with SSE and moving our account with EDF energy, we now receive a final notice for overdue payment amounting to £83.85. The issue arose during a time (6 months) when SSE was providing electricity for 3 light bulbs and we received horrendous electricity bills. It was finally agreed they would give us a refund. And so they did. Now 4 years trying to get rid of them they tell us we still have a debt! AVOID THIS COMPANY.

I spoke with Nwokedi Obinna at SSE today and the service was excellent. He was extremely helpful, patient, and took the time to resolve all of my queries in full. His professionalism and willingness to go the extra mile made the whole experience smooth and stress-free. Fantastic customer service – thank you Obinna!

Three years ago, following a family bereavement, we gave notice to terminate a business electricity supply—fully complying with the de-energization procedure outlined in our SSE contract. What should have been a simple process quickly escalated into a prolonged ordeal: we were inundated with incorrect bills, repeated final demands, and even threats of legal action and bailiffs.

Despite spending hours on the phone and sending numerous letters to SSE, we were met with empty promises and continued harassment. Only last week—three years later—did SSE finally admit fault. We were told we did not, in fact, owe them thousands of pounds. The meter and supply have now, at last, been de-energized. I refused their 'final offer' of £100 goodwill. I suggested a letter of apology would be worth more. As yet, no such letter has been received .
SSE’s public responses suggesting they will “reach out” and resolve customer issues are, in my experience, nothing more than a PR exercise. Don’t be fooled by the polite words—they don’t reflect the reality we endured.

The SSE advisor I spoke to today was called Nicholas Muller. he was incredibly patient and helped me to review 7 of our accounts and we were able to move credits between these accounts seamlessly, it took some investigation work as payments were misallocated to different accounts but that is our fault as we do not make separate payments so the whole amount goes into one of the 7 accounts and Nicholas was extremely helpful to resolve the issue for me.

DONT USE THEM!! They literally don't care

I was on hold for 14 (FOURTEEN) minutes - during that time they played the same 3 bars from the same piece of music on repeat. This actually could be classes as torture!

Finally the call was answered and because (for some reason) my name isn't the one registered on the account they asked me to email them. I did this twice and they say they haven't received it. I am now 35 minutes of my life lost. I understand the need for security but this is just 'jobs worth' They don't care that i have every conceivable invoice number, mpan number, identifier number, bill amounts all that i could give to pass security. Talk about working against clients not with. RUN AWAY FAST!

I've been living in my current house in Lancaster since 1992, 33 years. I've never had an account with SSE but that doesn't stop them sending letters to this address, addressed to the North Lancashire Methodist Circuit. Three last week and one this week, so far.

I've lost count of how many, probably hundreds. I've returned all of them to the return address on the letter. I've emailed them in the past. I've spoken on the telephone to a representative. I've spoken to a representative at the North Lancashire Methodist Circuit but no matter what I do they keep sending me those letters.

I'm calling them again today. Apparently I've got through to the wrong department, which they say is my fault because I pressed the wrong button. I explained that there was no option for "Stop sending me letters" or indeed "Anything else not covered by the menu options". I've been on hold now for 10 minutes whilst they find a department!

I've not been opening their letters to the North Lancashire Methodist Circuit but I will from now on. Then I'll make a complaint to the Information Commissioners Office about a data breach. Perhaps they consider getting their act together then.

Of course, I could just throw the letters away but I'm trying to be a good citizen and I'm sick to death of corporate incompetence so this winds me up a bit. If we don't call them out the corporates will continue to do their own thing and not consider the implications for the people that they are meant to serve.

May your god help you if you're with SSE and have a problem. If they can't sort this minor issue then you've a cat in hells chance that they can sort yours.

I've just managed to speak to somebody at SSE (after 33 minutes) who has said she will report it as a data breach and it will stop. She sounded competent and was helpful. We'll see what happens.

SSE were extremely helpful in resolving an issue with an over estimated bill. The advisor I had a long conversation with was called Obinna Nwokedi. He was so pleasant and resolved the issue for me. I wish all other suppliers had people like this working for them and it was nice to actually speak with somebody rather than having to use one of these stupid 'Chat Box'

Obinna Nwokedi was a true gentleman and courteously resolved my issue with professionalism, a genuinely warm and polite individual. Thank you sir.

I phoned customer services this morning to query a very high bill that had been based on estimated readings rather than the actual readings from our smart meter. The person I spoke to, Abisola George, understood my concern, investigated and addressed every aspect of the issue and resolved it straight away. I should soon receive an amended bill and future bills will be based on smart meter readings, not estimates. Abisola was patient, courteous, diligent and apologised for the error that had caused the problem. Thank you and well done!

Their system says I am in contract ... turns out I am not. This has prevented me from obtaining better quotes for the last year or so; it was only discovered by accident.
Also, if your invoice has been generated, but not due yet in terms of the direct debit collection date, the sales team will not talk about new tariffs until the direct debit has gone and is clear! What a policy that just pushes existing customers away!
So they have had me believe that I am still in contract, they have enjoyed obscene rates in the meantime £2.91 daily charge !), and then they make it equally hard for you to negotiate a fairer deal, of which I am entitled to do !! Consumer rights issue in my opinion !!
My direct debits have always been collected on time with this company, I have no bad record in terms of payments.