I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Parts arrived quick and labeled
Parts arrived quick and labeled. Parts look like quality and fit well on my car.
7 August 2026
Unprompted review
Reply from ss396.com
Hi Ty, thank you for the feedback!
I received what I ordered.
6 August 2026
Unprompted review
Reply from ss396.com
Thanks for the five stars JW!
I've had nothing but great experiences…
I've had nothing but great experiences when ordering through SS396.
6 August 2026
Unprompted review
Reply from ss396.com
We love to hear this Craig! Thank you for being a SS396 customer!
SS396.com bad experience
I called the location in Palm Coast and told them I wanted to order a sheetmetal firewall and dashpad for a 73 Nova. I told the lady I would drive to their location to pickup the parts to save shipping. She said thats fine but I should pay in advance so the parts would be pulled and waiting on my arrival. So I paid over the phone.
I get there and have to wait for the parts to be pulled. So much for paying in advance. Unfortunately, the firewall was bent and not usable. They told me it was supposed to be bent that way when we both know better! I told them no, that it was not usable. The air conditioning suitcase will not seal to the firewall when the heater opening is bent ineard 2 inches on one side.
They offered to drop ship one because they only had the one in inventory, but said I had to pay the $160 shipping. Why would I do that when they stated “all” of their inventory had the same damage, and that OER manufactures all of them with the same poor quality? I would just end up having to pay return shipping and a restocking fee! No thanks. I said just refund me and they said they would but that I had to wait 5 days for my refund. They got my money immediately, but want to hang onto it 5 days before giving it back.
I drove 6 hours for this? Poor customer service and they offered NO solution. Only finger pointing.
The guy up front was very nice and polite. Cant argue with that. But ss396.com is not a customer friendly company when something goes wrong.
Buyer beware. ss396.com is a Fairweather Supplier.
2 August 2026
Unprompted review
Reply from ss396.com
We’re sorry the firewall did not meet your expectations after such a long drive. After inspecting the part and the concerns you raised, we confirmed the same bend was present across our remaining inventory and in the manufacturer’s product imagery, indicating that it was produced in that form.
Our team offered to explore sourcing one from another supplier and was transparent about the drop-ship cost, although we could not guarantee another version would be manufactured differently. We also agreed to process a full refund that day. The five-day timeframe referenced was simply the maximum time some financial institutions may take to return the funds.
We understand your disappointment, but shouting at our staff and stating that you would not leave until the refund appeared was unacceptable. We believe everyone deserves to be treated with respect, and this is not conduct we are willing to ask our employees to accept simply to retain a customer.
While we’re disappointed this experience did not meet your expectations, we believe our team’s character is best reflected by the hundreds of customers who have shared positive experiences with us, including those who regularly shop in person at our counter. We wish you the best with your restoration.
The process was seamless
26 July 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback Kevin!
fast shipping
5 August 2026
Unprompted review
Reply from ss396.com
Thanks for the five stars Don! We appreciate your business.
Great delivery time but my box was bent…
Great delivery time but my box was bent out of shape upon delivery.
28 July 2026
Unprompted review
Reply from ss396.com
Thank you for your feedback! We're glad to hear your order arrived quickly, but we're sorry the package was damaged during transit by the shipper.
If the product itself was damaged, please contact our Customer Service team and we'll be happy to assist you in resolving the issue. We appreciate your business and thank you for bringing this to our attention.
GOOD PRODUCT FAST DELIVERY!
1 August 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback Larry!
I ordered a mirror kit order #4630131…
I ordered a mirror kit order #4630131 and passenger mirror looks like it was painted white at some time. drivers' side came primed gray as it should very disappointed. Now I have to mess around sending pictures and then returning it, what headache. The mirror kit part #MA-70sport-KIT.
20 July 2026
Unprompted review
Reply from ss396.com
Thank you for your feedback. We're sorry to hear the mirrors were not what you expected.
The finish you received is how the manufacturer supplies this kit. We understand the return process can be inconvenient, and we see that your return has already been started. We appreciate your patience and will work to process it as quickly as possible.
Reply from ss396.com
Brian, thank you for shopping with us!
fast shipping great service
24 July 2026
Unprompted review
Reply from ss396.com
Thanks for the review Mac!
Very pleased with the timely delivery…
Very pleased with the timely delivery and the quality of the product
18 July 2026
Unprompted review
Reply from ss396.com
Hi Thurston, thank you for the feedback!
The folks at Ground up are wonderful…
The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchased aftermarket doors on this order.
25 July 2026
Unprompted review
Reply from ss396.com
Thank you so much for the nice feedback Don! We appreciate your business!
Fast delivery
Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
15 July 2026
Unprompted review
Reply from ss396.com
Thank you for the feedback Keith! We look forward to seeing you again!
If an incorrect part is shipped, be aware that you're gonna get stuck with high shipping charges
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wrong part. In fact, I went back and looked at my order...they were incorrect, they shipped the wrong one. Regardless. of the source of an incorrect order, the part has to go back.In order to get a refund, I need to ship it back to them
at my expense. Unfortunately, I am asked to be charged full shipping rates from carriers such as FedEx and UPS of almost $200. The company evidently has a bulk.shipping rate which is approximately at $24. I asked them to help me with the shipping. I simply wanted them to send me a shipping label with the bulk rate and I would reimburse them for that. Their response was less than the FedEx and UPS carriers at over $100. quite a conundrum… As the part is only valued at $200.
Very unfortunate for a repeat customer who has been dedicated to utilizing their product line. Disappointed with the customer service.
22 July 2026
Unprompted review
Reply from ss396.com
Thank you for your continued business and for taking the time to share your experience. We're sorry to hear that this situation left you disappointed.
After reviewing your order, it appears your vehicle is a 1969 Camaro, while the parts ordered were for a 1968 Camaro. Although we were able to provide a discounted return shipping label, we understand that the return shipping cost was still significant due to the size of the shipment.
We'd also like to clarify that the shipping charge paid at checkout is often only a portion of the actual cost we pay the carrier. Like many retailers, we absorb a significant portion of shipping expenses to remain competitive and offer affordable shipping options to our customers. Unfortunately, those discounted outbound shipping rates typically do not apply to return shipments, particularly for large or oversized items.
That said, we believe there were opportunities for us to provide a better overall experience. Our goal is always to treat our customers fairly and find reasonable solutions, especially for those who continue to do business with us.
We appreciate your feedback and would welcome the opportunity to review your situation again. If you're willing, please contact our Customer Support team, and we'll be happy to revisit your order and see if there is anything further we can do to help.
Ordered th400 cross member.
Ordered a cross member from SS396. Item arrived quickly and was exactly what I ordered. Quality top notch i will be ordering again.
22 July 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback Phill! We appreciate your business.
Very Happy with the parts & the…
Very Happy with the parts & the shipping was super fast as well! Thank you & looking forward to more purchases
15 July 2026
Unprompted review
Reply from ss396.com
Thank you for that feedback Gord! We hope to see you again soon!
Reply from ss396.com
Glad you enjoy the local pickup Joe, spread the word!
Quality Products
I received everything I ordered and satisfied with the timely delivery, will definitely be ordering more in the future .
9 July 2026
Unprompted review
Reply from ss396.com
Hi Louis, thank you for the positive feedback!
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