Simple to sign-up, simple to choose an installation day. No hassle or problem with the installation, although they turned up slightly later than they had informed me. The engineers were swift, clean... See more
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1e Uppingham Gate, LE15 9NY, Uppingham, United Kingdom
Replied to 28% of negative reviews
Typically replies within 1 week
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When I was sold the package I was told a speed of 900 Mbps but in reality I only get 350 Mbps.

Reply from Squirrel Internet Ltd

Reply from Squirrel Internet Ltd
Exceptional customer Service by Squirrel, the process was smooth and everything turned out as planned. Brilliant Customer Services.

Reply from Squirrel Internet Ltd
So far everything is working great,
hopefully it will always be like this.
PS the router has only one 2.5gb/s port, at a speed of 2300/2300 it's a bit of a strange solution

Reply from Squirrel Internet Ltd
So far so good. First interaction with Paul was positive. Quick, clear response to questions and forward thinking.

Reply from Squirrel Internet Ltd
Paul was really helpful when contacting Squirrel due to a house move. No fuss service which was clear and speedy. Really disappointed our new house can’t be supplied by Squirrel - would highly recommend

Reply from Squirrel Internet Ltd

Reply from Squirrel Internet Ltd
great customer service, nice to talk to a person, from turning up to fit up the internet there were no problems, my only small gripe . why dont they bring the router with them instead of next day delivery, no problems with squirrel would recommend ,

Reply from Squirrel Internet Ltd

Reply from Squirrel Internet Ltd

Reply from Squirrel Internet Ltd
Just moved house after switching to Squirrel two months ago. Reconnecting at new house done without problem. Impatience on my side made me chat with Georgia online to get internet connected and it was all sorted there and then. Cannot fault them.

Reply from Squirrel Internet Ltd
I needed a password change as the one I had wasn’t working got in touch and it was really fast done within 5 min very pleased thank you Paul :)

Reply from Squirrel Internet Ltd
Very good customer service, price and reliability

Reply from Squirrel Internet Ltd
The guy who connected me to your broadband was very efficient. I also like the fact you are cheaper than my last supplier, And you actually have a human to talk to on the end of the phone and very prompt answering :- )

Reply from Squirrel Internet Ltd
⭐⭐⭐⭐⭐
Excellent Service from Squirrel – Highly Recommended!
I recently had Squirrel internet installed and I couldn’t be happier with the whole experience.
From the very beginning, the communication was clear and professional. The installation team arrived on time, were extremely friendly and knowledgeable, and completed the entire setup quickly and neatly. Everything was explained clearly, and they made sure I was comfortable with how it all worked before leaving.
The router arrived promptly, was simple to set up, and the internet speeds are fantastic – exactly what was promised (and in some cases even better). I’m now enjoying smooth streaming, fast downloads, and reliable connection across all my devices with zero issues.
Squirrel has genuinely impressed me with their service, speed, and customer care. If you’re looking for a reliable internet provider, I can highly recommend them!
Would definitely use them again and will be recommending Squirrel to friends and family.
Thank you, Squirrel team! Keep up the great work.

Reply from Squirrel Internet Ltd
Georgia in the live chat answered all my questions. Very helpful.

Reply from Squirrel Internet Ltd
Georgia was excellent when I made an online enquiry, quick and efficient and told me everything I needed to know :-)

Reply from Squirrel Internet Ltd
Paul who was my contact throughout my issue was excellent, very good customer support and he helped me alot
Chaz

Reply from Squirrel Internet Ltd
Paul in my live chat was excellent. Got me up and running quickly. Thank you.

Reply from Squirrel Internet Ltd
Very good staff was really professional did struggle connecting but rang the company on the number they gave us and they helped us and it was instantly put right so everything went well

Reply from Squirrel Internet Ltd
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