Square UK Reviews 3,667

Been with square a year today, and honestly not had one issue.. never need to contact customer service and the terminal has never let me down

The Square POS mobile app is very user friendly and easy to use and you receive the moneys from sales the next day which is really good

I love squereappointments, makes my work life so easy. It is simple and easy to get help if you have any issue. Strongly recommend

Worked well/easy to use, but should be clearer about the fees imo, took £13+ from my fundraiser - was surprised to see they take fees twice.

Taking payments on Android and Apple devices with no additional hardware is brilliant. Setting up the account was quick and easy, and then setting up our item list and pricing was plain simple. Excellent product, and reasonable percentages.

I signed up for something but never actually used it. Unfortunately, although I had asked for the previous year's renewal to be cancelled and the money refunded. This year, however, I used the online chat to try and resolve my problem, and the representive couldnt have been more helpful, escalating the issue and finally (hopefully) solving the problem.

Square 10/10 for customer support & new initiatives to help grow business

Easy to set up. I was able to use it within a couple of hours and the transfer of funds was immediately available. I was impressed.

Great customer service via phone. Unfortunately my square reader keeps unpairing.

From ordering to being ready to take payments took less than 24 hours. Simple easy to follow instructions and my business bank account is linked to Square. I look forward to taking card payments when I start to sell my products!

I have just started using it - so far all seems great. I'll update in a month or so.

Jay was very helpful throughout the process of comparing different options and seeing what was best for us at our location. Friendly and knowledgeable, but without being pushy. Product itself is fully-featured and positioned as a more premium offering in the POS space.

I had a couple of problems using my new card reader for the first time. I reached out to them and received a very polite, respectful and helpful response first time. Definitely recommend.

I had money on hold from my legit business square decativating my account for no reason im id verified and everything. People avoid this company

We were with sumup, and they were terrible, and found very quickly they were not for us.
Square made joining easy, and they helped with the set up and explained could be done on phone and not needing a machine.
10/10

I would give this company zero if I could! What a sham, or should I say scam! For two years, yes, two years I have tried to cancel my subscription and it has been absolutely impossible. To cancel your subscription, you need to log into your account and surprise, surprise, they have made it impossible for me to log in!! First of all, my attempts to login told me I needed to join my Square account with Weebly. To do that though, I needed to log in. I couldn't log in without receiving the message: 'To login, you need to connect your Square account with Weebly'.

Somehow, I managed to find an email address, and I got some very complicated instructions on how to connect my Square account with Weebly but how do you do that if you can't login!!?? Having spent too long tearing my hair out I chalked the £34.95 subscription as a loss, but now it's due again, I started over. Back to SQUARE one!!

Can't log in. Tried the email address I used before but I was told I needed to log another complaint as too much time had passed. I can't find how to log the complaint and I still can't login. They told me to contact support. I can't contact support because I can't login and you have to login to contact support. I sent an email to the same address asking them to take it as official notice that I want to cancel my subscription (it was well within the 14 days required for cancellation) and I would be contacting my bank to stop money from being taken. Zero response! I contacted my bank who have advised me that they have done their best to flag and stop this payment, but it's likely they will still try to take the money and best to try and contact Square again. They have said however, that if they do now try and take money, I am to contact my bank again, and they will raise a dispute. The bank will see it as fraud/theft.

I thought I'd try and contact Square again to inform that I have now spoken to my bank who will see any attempts made on my account as fraud/theft, but same thing happening again. I tried their support phone number, but an automated voice said 'I'm sorry, we cannot find an account linked to this phone number'. What??? I have had the same number for over two decades and I signed up with an email address, so why isn't that an option on your automated calls?? I am beyond frustrated and furious because this is absolutely disgusting! I have hit wall after wall with this and got nowhere. It seems to me that an online company providing services for online business knows EXACTLY what it's doing. How many £34.95s have they got away with worldwide?? Don't touch them.

Works on Android phone
Free- easy sign up up - efficient link to bank account

Awfull experience, the app keeps crashing and had to reinstall it every day even tried it on a brand new phone and and its still not working, very inconvenient and i felt sorry for wasting my customers time and my time too, i emailed them several time to resolve this issue and they never replied. high transaction fees and other hidden charges, avoid.avoid