It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm satisfied by the service I got from…
I'm satisfied by the service I got from Square Trade, i have been using it twice now, and haven been satisfied both times. Because of the time of the reparations. In these time I'm so addicted to my phone, that I feel like I'm gonna die without one.
How ever this have nothing to do with Square trade. But I'm so disappointed by the delivery company, first time I call Square trade, who told me they fixed my phone for weeks ago. I never have received an email from UPS, nothing at all, I have never been so furious over a company. UPS have never told me which packingshops it was delivered till. So your phone is in a packing unlocked and reset for everyone to use.
23 January 2026
Unprompted review
Reply from SquareTrade
Hi Trang
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Super outcome-oriented support
Since I have Squaretrade, I had 2 cases in which I always have been treated super well by the support team and there was always a solution which I highly appreciate. Thank you!
28 January 2026
Unprompted review
Reply from SquareTrade
Hi ASK
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
The customer service tried their best…
The customer service tried their best to help out. And they have been wonderful thankyou so much.
5 January 2026
Unprompted review
Reply from SquareTrade
Hi Zar
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Good and fast assistance
Good and fast assistance! Problem solved completely.
27 January 2026
Unprompted review
Reply from SquareTrade
Hi Tevreden
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Manuel,
Thank you for sharing your review with us. We're delighted to hear about your excellent experience with us.
Thank you for choosing SquareTrade.
The SquareTrade Team
Phone repair
The estimated time to get my phone back from repairs was astonishing. I would recommend dearly to use Squaretrade like i did.
19 January 2026
Unprompted review
Reply from SquareTrade
Hi Jesper,
We are very happy to hear you are satisfied with the experience and thank you for sharing this with us!
Kind regards,
The SquareTrade Team
Horrible
Horrible, I had to call several times. My phone was stolen and they wanted me to declare it was a loss so they loss report get paid. I have submitted a crime report that was the legal procedure it was rejected. loss of time money and the staff is very poorely useful
26 January 2026
Unprompted review
Reply from SquareTrade
Hi EB,
We sincerely apologise for any inconvenience you have experienced. To assist you further, we need a bit more information in order to locate your account.
Once we have these details, we will be able to fully investigate your case and provide you with the support you need.”
Best Regards,
The SquareTrade Team
Everything was fine.
21 January 2026
Unprompted review
Reply from SquareTrade
Dear dr.Kárpáti Zsófia,
We are delighted to hear that you are satisfied with our service. We work hard to ensure that all our customers have a positive experience, and we are pleased to know that we have met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Kind regards,
The SquareTrade Team
Mobile phone repair
Broken mobile phone was repaired in Lithuania and was back in 4 days. Perfect job. My sceptism completely melted away
16 January 2026
Unprompted review
Reply from SquareTrade
Hi Boudewijn Rip
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Helpful and good experience
Helpful and good experience.
They listen to what you have to tell about a case, and give good advice and information.
24 January 2026
Unprompted review
Reply from SquareTrade
Hello Andrea,
We're so glad to hear you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always wonderful to hear that we've succeeded. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Sincerely,
The SquareTrade Team
Reply from SquareTrade
Hi Jora Vartan
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Lost mobile
I have lost my mobile and after successfull claim, I received replacement mobile within 2 days.
Only slight disappointment is the replacement device doesn’t came with the sealed box,
But other than that everything is fine.
Would definitely love to recommend to others.
23 January 2026
Unprompted review
Reply from SquareTrade
Hi krishna reddy kambala
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Fast and good experience
22 January 2026
Unprompted review
Reply from SquareTrade
Hi Organic,
Thank you for your review! We are pleased to hear that you were happy with our service.
Best Regards
SquareTrade.
Fast Claim Approval, Excellent Follow-Up Service
I had a very positive experience with SquareTrade. The claim approval process was incredibly fast, and the communication about the MediaMarkt gift card was clear. This quick and efficient handling of the core claim is what the company does very well.
The only constructive feedback is that the promised activation SMS for the gift card did not arrive, requiring me to follow up. However, the team resolved this immediately, manually activating the card.
Overall, SquareTrade delivered a fast resolution and prompt customer service. Highly recommended.
19 January 2026
Unprompted review
Reply from SquareTrade
Dear Hassan Alizadeh,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
Device claim
Staff was good in listening me and explaining to me about the process.
22 January 2026
Unprompted review
Reply from SquareTrade
Hi Ruba Tariq
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Incompetent liars
I had an insurance with Square Trade from Three network provider. And it is worst experience ever, I never experienced anything similar with any other companies. They simply incompetent liars.
DON’T Trust them!
22 January 2026
Unprompted review
Reply from SquareTrade
Artem
Hi there, we're sorry to hear that you've had a recent issue with our service. We want to do everything we can to help, but we're having difficulty locating your account in our system.
In order to help make things right please get in touch at https://www.squaretrade.eu/uk/customer-service/
We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service, and we look forward to working with you to resolve your concerns.
Thank you for choosing our service, and we hope to hear from you soon.
Best regards,
The SquareTrade team
Real but not scammmer
They are soo good they understand people’s problem and try to solve as soon as possible square trade is not a scamming insurance company like other pethetic fraud companies like chubb assurent or others. I highlyyy recommend square trade
21 January 2026
Unprompted review
Reply from SquareTrade
Hi there! Soban Javaid
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
16 PRO MAX
They gives you different options, which was a top notch experience and a excellent service.
22 January 2026
Unprompted review
Reply from SquareTrade
Hi there Fatou Ceesay
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
They returned it quickly and repaired…
They returned it quickly and repaired it well.
26 December 2025
Unprompted review
Reply from SquareTrade
Hi there! Oleksii
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Alexi
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.