Spyfocus Reviews 541

I did not receive the camera I ordered AND I did not receive a refund. This company seems to be a FRAUD.

4-4-25

I HAD 3 CASES FOR YOU TO LOOK AT AND YOU COULD NOT HELP ME GET MY REFUND. I BOUGHT 3 ITEMS FROM SPYFOCUS AND I COULD NOT GET THEM TO WORK. I RETURNED THEM PER INSTRUCTIONS FROM SPYFOCUS.. SPY SAID THEY REFUND MONEY TO PAYAL. PAYPAL NEVER RECEIVE REFUND. I WAS TOLD BY ONE OF YOUR AGENTS PAYPAL COULD GET MY REFUND. NOW 4-4-25 I GET EMAIL SAYING YOU COULD NOT HELP. THIS IS NOT FAIR I PAID FOR THESE ITEMS AND THEN I RETURNED THEM AND NEVER RECEIVED A REFUND. SPYFOCUS SAID THEY REFUNDED MY MONEY TO PAYPAL 3-5-25. PAYPAL SAYS THEY NEVER RECEIVED IT.

SPYFOCUS LIED AND CHEATED ME OUT OF MY REFUN($265.00).

Be wary. I thought this was a scam and previously wrote a review as such. I did not expect to receive the product but it arrived today. I will say that the product is not to my liking and the website is tricky and forces you to buy more than you want. Complicated setup instructions, for me anyways. The cost was double what I expected and the app gets very poor reviews. Given that I thought was a scam ( the upselling is) I received a very quick refund through PayPal. Much appreciated. As I did not lose any money, I will return product to company. I will buy a camera(s) from known reputable companies.

This company is a fraud. I browsed their website and was interested to try one camera at $39. After taking my adress and going through PayPal, I was unable to checkout so I never confirmed the order. Trying to get out of the site, I was redirected to add-ons. What actually happened is that they triggered an automatic payment scheme whereby they billed me for 417$ of products I never ordered. Had I not turned off my computer God knows how much more they would bill me. When I called PayPal, they canceled the automatic payment with the company. Still under investigation for over a month now. I hope PayPal will honor refunding me and inspect such companies before being a front for them

A scam-the product never arrived. I tried to work with the “staff”, but they would not help. I finally had to ask PayPal for a refund, which they did.

A painful experience.

This is a fraudulent company. I made two purchases on March 8 and never received orders, and they didn't have any record when I contacted them directly. I was asked to provide proof with screenshots. I immediately called PayPal, and a generic letter was sent to PayPal stating there is no overnight delivery (it has been 17 days waiting) and the customer will have to be patient and that delivery is on its way (another stall). A week later, and still no delivery. I can only hope PayPal is legitimate and to refund. No, this is a scam. The score is less than 1 star.

Spy focus don’t deserve even 1 star.. it’s just that there is no option for 0 stars 🙄.

Avoid like the plague! This is a scam. You don’t receive a customer number, a date for shipping and their customer service email, is just there to trick people into thinking they are legitimate. Please please don’t give these people another opportunity to steal your money!
Not only have I not received any goods.. after nearly a month, but have had no communication from them despite emails sent. They also charged me extra for a product I didn’t want. I have contacted the fraud team to investigate.

Ordered on 5th March.Then immediately tried to cancel to which they said it had gone to packing and couldn’t cancel order.I was then told it was on its way asked for proof.Gave me a number and told me it would be with me within 7 days.On tracking it said it was waiting to be picked up by carrier in China.7 Days later no change.So asked for money back twice they said they had sent it.Today finally got it back in my PayPal account but have had such a FIGHT. MAKE SURE ANY EMAILS ARE PHOTO SHOT FOR EVIDENCE.THIS COMPANY SHOULD BE STOPPED AND BEWARE THEY HAD SET UP AN AUTOMATED PAYMENT SYSTEM THAT I NEW NOTHING ABOUT.A company called REACH took payment on there behalf.

Never received camera. Got notice from tracking that there was no postage attached and package would not be delivered. Emailed company and got the response that they have sent the camera out and to wait for tracking info!!!

Absolute nightmare tryd to cancel my order can't get hold of them buy direct from amazon half the price

Those bellends provided fake tracking number with name of shipping company: "OTHERS"!!!! I am trying to get refund over 1 month with a result: no cameras, no money!

Saw the ad, thought it was a good deal. ordered the 3 camera setup but then other things were offered that I said no to and when more offers loaded I closed it down. 10 minutes later I received an email for the amount $119.00. I called the company the scammers said the order was canceled and I would receive an email in a hour. 2 hours later no email. I emailed them told them to cancel. Received email back from Mark Rady (CustomerSupport) that it was already shipped so couldn't cancel, BS! scammers do not deal with them.

Well first of all at first liked preview shown on Spyfocus about cameras.
I ordered on March 21, ordered 1pk of 3 cameras,after they took money, they sent another email stating, in order for camera ,s to work u needed SD cards, so again they took money altogether 220.00$
They stated in their email it would take24 hours to get receipt and tracking # from shipping company they used,also beware that withdrawals from ur account will be company names that r not spyfocus
Two different com names appeared
(Discoutery.com. also Hurive.com)RED FLAGS !¡!! Long story short Spyfocus is a bunch of scammers, when they start delays b ware exx .. they told me after 2 and half days shipping com had wrong shipping address. BEWARE

Shocking!!!!
Had to fight with my credit card supplier to get my money back, I ordered a 4 camera package that never arrived, after contacting their support team several times, I had no response from them what so ever. Stay clear people! Wish I read trust pilot before I read about the company.

Bought the 3 camera package. Took ages to finally arrive in UK.
Tried to set up the system last night and most of this morning. Only tried 1 x camera so far. Will not sync with my phone then there are too many hidden ads asking for subsciption.
This is rubbish if I could put - 1 I would. Be aware any one buying this item. I have asked for return details but nothing coming in yet. Scam

The cameras do not work well and the app they recommended is full of spam so beware. This company hosts a website that posts great reviews for their products but this is all a scam. Avoid this product at all costs. Still waiting for my refund which is a partial refund and they suggested I keep the cameras.

Could not give minus one. Ordered cameras then realised that had to buy cards etc. so decided against it. Told them have changed my mind. That was 20 mins ago. Told me it’s too late shipment already done. Told them to stop shipping and that I am reporting them to Barclaycard for fraud. Have got payment suspended by Barclaycard. Wished I had consulted trustpilot first instead of their website. Avoid like the plague.

This company operates as scammers. Do not buy any of their cameras. They do not work and when I returned it to get my money back they made out that they had not received it for months until the time ran out. I still want my money back. Please do not fall for anything they say as they are only concerned with taking your money. Their cameras do not work and they operate as scammers

Scam to say the very least and when u come to paying for items it said you get extra two cameras and you pay extra for them and then the memory card cost extra also. Then I was added extra for the postage and when I received the package was bursted and half the order wasn't there either. When trying to get up the camera again looking bank details even know it said it costs you nothing and they looking another £60 rip off to say the very least. Please be warned not to get caught up in this scam. Just keep adding money onto the order.
Please do not order.
SCAM

Email.srnt to them and seeking advice from the consumer council also.

DONT WASTE YOU TIME READING THE ADVERT, TOTALLY A WASTE OF MONEY NOT TO MENTION TIME IN ORDERING, POOR CUSTOMER SERVICEIF YOU GET THOUGH,NO REFUND WHEN STATED THERE WOULD BE, AND ALL EMAILS TO THEM HAVE BEEN DELETED, ABSOLUTELY DIABOLICAL,£127 FOR CAMERAS THAT DIDNT WORK ,AND DONT FORGET YOU HAVE TO BUY MEMORY CARDS AS YOU ARE FALSELY LED TO BELEIVE THEY COME WITH CAMERA