Spruce & Sky Reviews 85

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the clothing items, finding them comfortable, well-fitting, and true to size. They often mention the good quality of the fabric and how the items hold up well after washing. Several people were pleasantly surprised by how flattering the clothes were and how they looked even better in person than online. However, a significant number of people were dissatisfied with the return and refund process. Many reported difficulties returning items, with some being offered only partial refunds or store credit instead of a full refund. There were also complaints about the quality of some products not matching the website's descriptions or images, and issues with incorrect sizing. Several customers mentioned that the advertised "hassle-free returns" were misleading, as they were often required to pay expensive international shipping to China.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers express disappointment,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed significant disappointment, citing... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers advise against ordering from... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers report that despite claims of... See more

Refund

Clients share negative opinions on refund policies. Many reviewers report difficulties in obtaining full... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The maxi dress is one of those outfits you dont have to think about. I just throw it on and head out. It sits nicely and doesn’t feel heavy or annoying during the day. Kinda became my go to without tr... See more

Rated 3 out of 5 stars

This dress just works!! Like I didn’t have to adjust anything all night which is rare for me lol

Rated 4 out of 5 stars

I bought the Margaret dress for a party and wasn’t sure how it would look on me. Once I tried it on it just worked. The fringe adds movement without being distracting and the fabric feels solid. Shipp... See more


Company details

  1. Clothing Store

Written by the company

Welcome to Spruce & Sky, your destination for modern men’s and women’s fashion, built around effortless style, everyday confidence, and pieces you’ll actually wear on repeat.


Contact info

2.8

Average

TrustScore 3 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

easy wear with a surprisingly good fit

I just needed something easy to wear. But when it arrived, the fit actually surprised me in a good way. It sits nicely without feeling tight anywhere and the fabric feels soft enough for long hours. I’ve already worn it twice and still like it.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Don’t order from them. I ordered a dress for my Master’s graduation and not only did it take long to arrive, but the material was horrible. Besides the cheap material, the dress did not fit well. It’s been the worst experience. Also, when I requested a refund they informed me I would have to pay shipping to China, which is ridiculous since it’ll cost me almost the same as the dress just to ship abroad.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

I made an order then read these…

I made an order then read these reviews, then quickly cancelled it. The website clearly says you can cancel orders and get a full refund if the order is cancelled within 30 minutes. I was in this window, then over 24 hours later received an email from them saying that my order could not be refunded. Now in an email chain argument. Do NOT order from this company. Report them to the U.S. Consumer Protection Bureau

4 May 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi Josie, I'm truly sorry for this experience. A cancellation made within the allowed window should have been honored immediately—no questions asked. Please email us at info@spruceandsky.com with your order number and we'll make sure you get your full refund right away.

Rated 1 out of 5 stars

This website is spam

This website is spam
Material is very cheap. I tried to return and they asked me to get replacement .
Can’t get my money back
Very poor quality

20 April 2026
Unprompted review
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Reply from Spruce & Sky

Hi Rabab, I'm so sorry you had this experience. You absolutely deserve your money back and shouldn't be stuck with a replacement you didn't ask for. Please email us at info@spruceandsky.com with your order number and we'll get your refund handled properly.

Rated 1 out of 5 stars

It is a total scam products are cheap

They claim to be a US company with an address in NC but if you need to return you have to return to China. The quality of the product I ordered was poor and did not look like the pictures. They kept refusing to give me a return. I finally contacted my bank and after multiple email exchanges they gave me a an offer to fully refund with a US address but the address what a NC address with the city being NY. It is a total scam. Do not order from them!

3 April 2026
Unprompted review
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Reply from Spruce & Sky

Hi Rebecca, I'm really sorry for what you went through. You're right to be frustrated—the return experience you described is not acceptable. We do have a US return option and we want to make this right for you. Please email info@spruceandsky.com with your order number and we'll take care of you properly.

Rated 1 out of 5 stars

Waste of Time

The sizing was completely off and the cut of the dress was not the same as pictured. It was a straight cut instead of A line. You could see through the lace dress because the lining was so thin. They emailed me about the other dress I ordered that was out of stock and offered a refund. Have not seen it yet. The North Carolina address was bogus- took 3 weeks for my order to come. Don't waste your time

24 April 2026
Unprompted review
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Reply from Spruce & Sky

Hi, I'm truly sorry the dress wasn't as described—sizing issues and items that don't match the photos are not okay. You also mentioned a refund for an out-of-stock item that hasn't arrived yet; we'll make sure that gets to you. Please email info@spruceandsky.com with your order number and we'll resolve everything.

Rated 1 out of 5 stars

Poor return practice!

I was lead to believe that this company was operating in the United States. The delivery date was promised as if it was a domestic purchase. It was delayed because it came from a foreign company and was being mailed from there. After the clothing arrived it wasn't like the picture and they refused to give me 100% refund. Their return policy leads you to believe that they will return your purchase if it is unused. They offered only 20% refund and said I could keep the purchase. If the purchase was able to be worn then I wouldn't need to return it! The best they would do for me is to offer me a gift card. I really do not want to do business with this company again but I have a gift card to use in the future because that was the only way to get something for my money. Poor, poor business practice! I would not order anything from this company.

22 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi Pam, I'm truly sorry for how this was handled. You should have received a full refund without the runaround—not a gift card you never wanted. Please email us at info@spruceandsky.com with your order number and we'll make sure you get a proper resolution, not just a partial offer.

Rated 1 out of 5 stars

SCAM!

SCAM!! NEVER ORDER FROM THIS COMPANY THEY ARE A SCAM. I PAID 85.00 DOLLARS FOR A DRESS THAT WAS NOTHING LIKE THE WEBSITE DESCRIBE., TOILET PAPER OR GAUZE WOULD MAKE A BETTER DRESS THEN ORDERING FROM THIS COMPANY BE AWARE !! BE AWARE!! IN ORDERED TO RETURN IT , IT COST JUST AS MUCH TO RETURN A PIECE OF SHIT AS IT DOES TO ORDER IT

28 April 2026
Unprompted review
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Reply from Spruce & Sky

Hi Christy, I'm so sorry. Paying $85 for something that doesn't match what was advertised, and then facing unreasonable return costs on top of that, is absolutely not acceptable. We want to make this right. Please email info@spruceandsky.com with your order number and we'll sort out a fair resolution for you.

Rated 1 out of 5 stars

Please do not use this company their…

Please do not use this company their products are cheap, nothing like the pictures, take 30 days to receive and the sizing is completely off. When I tried to return I kept getting the run around first was offered to keep the product and they’d send a different size then 10% refund now 20% refund and keep the product. They are claiming it cost too much to return the item to china. Absolutely a scam of a company.

29 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi Lesli, I'm really sorry for the runaround you experienced. You deserved a straightforward return process from the start, not a series of inadequate offers. Please email us at info@spruceandsky.com with your order number and we'll get you a proper refund without the back-and-forth.

Rated 1 out of 5 stars

Total scam do not purchase from this company you will be out your money

The product is substandard sizes are not correct The return process is ridiculously slow as they purposely stall with multiple emails and requirements do not buy from this company

1 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi, I'm sorry for the poor experience. Delays and multiple requirements in the return process are not how we want things to go. Please reach out to us directly at info@spruceandsky.com with your order number and we'll cut through the wait and get this resolved for you quickly.

Rated 1 out of 5 stars

Horrible experience

If no stars were permitted and made a difference I would do that. The quality of the shoes were of dollar store quality. They were completely plastic. Their policy says they will send you a shipping label for the return and refund you once it’s received.It is a 30 day policy . They werent offering anything other than a 10% refund and me keeping the item which I will never wear. This company seems to twist their own policy. DONT ORDER FROM THEM AT ALL. You’re not allowed to see reviews on their page and now I know why.

28 April 2026
Unprompted review
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Reply from Spruce & Sky

Hi Jennifer, I'm really sorry. The shoes clearly didn't meet the standard we advertise, and our return policy should have been honored fully—not twisted into a 10% offer. You deserved better. Please email info@spruceandsky.com with your order number and we'll make this right with a proper refund.

Rated 1 out of 5 stars

ONE star is too much

ONE star is too much. I ordered the shoes in a size 6 and they are too small. Would like to return them but unable to get any customer support and there is no phone number. I got scammed out of $56. Do NOT order anything from this piece of S---t company

28 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi Holly, I'm so sorry you weren't able to get support—that's genuinely unacceptable, especially for a sizing issue. You shouldn't be out $56 with no help. Please email us at info@spruceandsky.com with your order number and we'll get your return and refund taken care of right away.

Rated 1 out of 5 stars

This was a truly confusing experience

This was a truly confusing experience
One, the website did not list where products were made, listed NC USA as corporate HQ. Two, the pictures did not depict what I recieved. Three, the shipping via USPS went well. Four, returning merch is not practical. Store credit was offered first--then, however never mentioned in subsequent emails asking to clarifying this. I was offered 10% of my total cost paid in a refund. Keep items which are of no use to me. Factory customer service advised I would ship back (international costs bourne by me, not acceptable) to China and a refund could be issued. Total waste of time.
Do not order from this business.

23 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi Katherine, I'm truly sorry for the confusion and frustration. You raised valid concerns—items not matching photos and a 10% refund with international return costs is not a fair outcome. We do have a US return option. Please email info@spruceandsky.com with your order number and we'll sort this out properly for you.

Rated 1 out of 5 stars

Ordered the Selena 2 piece navy dress

Ordered the Selena 2 piece navy dress. It is nothing like the photos. Photos are AI. Material is cheap polyester with rough texture and it has cheap white plastic buttons. Buyer beware. After two interactions on a return request I was offered the option to pick something else from the site and I would pay a shipping fee. If I return for a refund I am responsible for freight to China and any custom or duty fees. It would not be worth it to return the item.

23 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Hi Mary, I'm really sorry the Selena dress was nothing like what was shown. That's not acceptable, and you should not have been denied a refund or pushed to pick something else. Please email info@spruceandsky.com with your order number and we'll process a proper refund for you.

Rated 5 out of 5 stars

I got a satin dress and was lowkey…

I got a satin dress and was lowkey worried about sizing. Somehow it worked out perfectly which never happens for me. The fabric feels smooth and not cheap at all. Wore it once already and felt really put together.

5 March 2026
Unprompted review

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