I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more
Company replied
Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more
Company replied
Company details
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Spring Step Shoes
Hello Eleonora,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I wore those boots for one day and the…
I wore those boots for one day and the started peeling and the sole came off. I am still sending the back!!! I have never had this issues with their boots. It’s been a year before I bought these boots so maybe this company is no longer produces good quality anymore.
15 October 2025
Reply from Spring Step Shoes
Hi Willisha,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re so sorry to hear about your experience and truly apologize for the inconvenience. That’s certainly not the quality we aim to deliver. Our team will be reaching out to you in a separate email to help resolve this issue as quickly as possible.
Thank you for bringing this to our attention.
Best Regards,
Yve
Customer Care Team
Exchanged sandals
I’m happy with customer service to help me with exchange requests- very helpful and easy access. You are the best!!!
8 October 2025
Reply from Spring Step Shoes
Hello Gwyen,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
First pair of shoes were too small
First pair of shoes were too small. I was able to exchange them easily and love the new pair.
7 October 2025
Shoes are comfortable
Shoes are comfortable, arrive in timely fashion and in excellent condition double boxed, wear well (I have had two pairs of sandals for over ten years), and I get lots of compliments on them every time I wear them!
14 October 2025
Love the style and comfort of your…
Love the style and comfort of your shoes!!
Customer Service is exceptional and easy to work with..
Thanks for everything!!
14 October 2025
Reply from Spring Step Shoes
Hello Barb,
Thank you for your 5 Star review!
We’re thrilled to hear that you love both the style and comfort of our shoes, and that our Customer Service team made your experience an exceptional one.
Your feedback is greatly appreciated, and we thank you for being a valued part of the Spring Step family!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Love Lartiste boots
7 October 2025
Reply from Spring Step Shoes
Hello Melinda,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love shopping here!
I have never had a bad experience with this company. The products are beautifully made regarding style, comfort, true to size and delivery time. Once I discovered this shoe source I have purchased all my shoes from Springstep. It offers such a large variety of styles that I barely need to purchase anywhere else.
7 October 2025
Very comfortable shoes and perfect…
Very comfortable shoes and perfect sizing! Very fast shipping. Sad Canada doesn’t get free shipping
14 October 2025
Reply from Spring Step Shoes
Hello Aurélie,
Thank you for your 5 Star review!
We’re so glad to hear that you find our shoes comfortable and appreciate the perfect fit. We’re happy that your order arrived quickly! We understand that shipping costs to Canada can be frustrating and appreciate your feedback.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
being there ....
Thank you for being there when the shoes I bought were a little big...the exchange process for a smaller size was adequate and successful.. Loved the shoes all around.
14 October 2025
Ordered two pair of boots
I ordered two pair of boots. Great fit, good customer service. I would have liked a sale price or discount especially for returning customers .
7 October 2025
Staff was very helpful and your shoes…
Staff was very helpful and your shoes are amazing.
13 October 2025
Reply from Spring Step Shoes
Hi Debbie,
Thank you for your 5 Star review!
We’re so glad to hear that our staff was helpful and that you’re enjoying your shoes. We appreciate your support and hope you continue to love shopping with us!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
My order got here very fast and all was…
My order got here very fast and all was in great shape!!!!
12 October 2025
Reply from Spring Step Shoes
Hello Anne,
Thank you for your 5 Star review!
We’re so happy to hear that your order arrived quickly and in perfect condition. Your satisfaction means a lot to us, and we hope you continue to enjoy your Spring Step Shoes!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
I shopped at the Spring Step store in…
I shopped at the Spring Step store in Branson. Awesome unique footwear. The sales lady was fabulous, very knowledgeable, kind and helpful.
12 October 2025
Reply from Spring Step Shoes
Hello Kimberlye,
Thank you for your 5 Star review!
We’re so happy to hear that you had such a great experience at our Branson store and that our team member provided you with excellent service.
We appreciate your feedback and hope you enjoy your new shoes! 👢✨
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
I had an amazing sales person that…was awesome and professional.❤️
I had an amazing sales person that explained and answered every questions I had about the shoes. The shoes are so comfortable to wear. I love them.
5 October 2025
Shoes for Work
When I stepped into the store I was met with a very friendly and helpful sales associate. I bought a pair of athletic shoes for work and they are light and very comfortable.
11 October 2025
Beautiful Boots!
Products are beautiful and well crafted. customer service is exceptional, transaction was easy and the item shipped quickly.
12 October 2025
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