So easy to open an account and the App is brilliant. I love opening it just to see Spring the dog 😂. Deposits and withdrawals have been almost instant and you can do both within the app rather than h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with my Spring Savings app that had suddenly stopped working.I managed to contact the customer helpline for some essential information. The customer service support was very positive.... See more
Opened a Special Edition Easy Saver which was easy to set up via App. Also easy to use link to main current account so you can add and withdraw. Decent easy access interest rate (so far) beating 'big... See more
Company replied
I normally prefer online to App-based products but Spring offered a good interest rate. My application was accepted quickly and there was no problem with money transfer. The App opens conveniently wi... See more
Company replied
Company details
About Spring Savings
Written by the company
Meet Spring, your helpful new savings companion. The app that connects to your bank account to help you make the most of your money.
Safe and secure
We’re part of Paragon Bank, trusted by UK customers with over £16 billion of their savings.
FSCS protected
Your eligible savings are protected up to £120,000 by the Financial Services Compensation Scheme.
24/7 support
Get help in the app or chat to our friendly UK team during opening hours.
Your review may be used for advertising purposes.
Safe and secure
We’re part of Paragon Bank, trusted by UK customers with over £16 billion of their savings.
FSCS protected
Your eligible savings are protected up to £120,000 by the Financial Services Compensation Scheme.
24/7 support
Get help in the app or chat to our friendly UK team during opening hours.
Your review may be used for advertising purposes.
You’re in safe hands
Spring accounts are brought to you by Paragon Bank PLC.
Your combined eligible deposits are protected up to £120,000 by the FSCS.
Contact info
51 Homer Road, B91 3QJ, Solihull, United Kingdom
- 0800 028 1342
- support@spring-savings.co.uk
- spring-savings.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended !
Been with Spring for a few months now. Everything has worked faultlessly. Unlike some stand-alone savings accounts where you often have to wait for a withdrawal to be actioned (especially over the w/e), Spring is on the Faster Payment System; payments in and out take seconds - any when.
Very good interest rate too !
2 October 2025
Reply from Spring Savings
Wow, thanks for the fantastic feedback - we really appreciate it.
Stephanie
Reply from Spring Savings
We're glad to hear you're enjoying the savings pots! Thanks so much for your positive feedback, we really appreciate it.
Stephanie
User friendly and easy setup of App…
User friendly and easy setup of App giving access between accounts regarding savings
3 March 2026
Reply from Spring Savings
Thanks for the fantastic review, Richard!
Stephanie
Reply from Spring Savings
Thanks for the great feedback, Janette. Spring was built to make saving feel effortless, so I'm pleased that's coming through for you.
Stephanie
Such an easy savings app
Such an easy savings app! Easy to transfer money and link accounts, would highly recommend!
3 February 2026
Reply from Spring Savings
Wow, thanks for the amazing feedback and recommendation.
Stephanie
The app freezes after entering PIN
3 March 2026
Unprompted review
Fantastic app
Fantastic app, really user-friendly and easy to use. I over my account when they were offering an amazing interest rate, however they have now loaded it. I have got a higher rate paying account elsewhere, however I was still retain money in Spring because of its ease of use and clear information. It doesn’t bombard you with a bit of useless information, the app allows you to select the information you want to see.
8 January 2026
Reply from Spring Savings
Thank you for your honest review, Elizabeth. We’re really glad you chose to save with us, and I completely understand that it can feel disappointing when a variable rate changes soon after opening an account. I hope features like Savings Pots, automated saving, and penalty‑free withdrawals continue to support your savings goals, and we’re here if you ever need anything.
Stephanie
Terrible interest rate at 3.75 … Chase bank 4.50
We open an account and then they dropped the rate to 3.75 when it was 4.11 . It’s a shame as very easy to use account. Even tesco bank pays 4.00 so. We have taken all of are money out. You have Chase bank paying 4.50 . Seems like these new bank accounts. Once got your money, they drop the rate and don’t care
2 March 2026
Unprompted review
Reply from Spring Savings
Hello, thanks for taking the time to leave a review.
We're sorry that our new interest rate is no longer competitive enough for you. Our Easy Access saver is a variable rate product, which means we can amend our interest rate at any time.
We always let our customers know at least 14 days before the interest rate is reducing, or on the day if this is going to increase.
We hope to see you again in the future, but if not we wish you all the best with your savings journey!
Easy to open account and to transfer…
Easy to open account and to transfer money.
Only dissapointing thing was within a week of opening the account the rate dropped
15 February 2026
Reply from Spring Savings
Thanks for your honest review, Edward. I completely understand that it can feel disappointing when a variable rate changes soon after opening an account. We always make sure to let customers know 14 days in advance of any decrease, and on the day of any increase, so you’re always kept informed. I hope features like Savings Pots, automated saving, and penalty‑free withdrawals continue to support your savings goals.
Stephanie
Very easy to set up
Very easy to set up, had them a couple of months now haven’t come across any issues good interest rate and app is easy to use and clutter free
15 January 2026
Reply from Spring Savings
Thanks for the wonderful review, Rohan.
Stephanie
Customer service is great.
Customer service is great.
Good app.
Nice to see the interest daily
23 February 2026
Reply from Spring Savings
Glad to hear that you're enjoying using the Spring app, Christine.
Stephanie
Easy to set up easy to use only thing I…
Easy to set up easy to use only thing I would like that would of made it 5 is if you were more well known advertised and if when you ask your bank if they have heard of you they can confirm mine didn't:)
22 February 2026
Reply from Spring Savings
Thanks so much for your review, Corrina - I'm pleased to hear everything was easy to set up and use. I totally understand your point about being more well‑known, we're working hard on building our brand so that next time your bank will recognise us straight away. Thanks again for the feedback, it genuinely helps us improve!
Stephanie
I like this bank and the staff is very…
I like this bank and the staff is very helpful and quick to respond if there's a query. It's easy to navigate the site and fairly straightforward. My mum has an account too which I help her to manage and the only problem is, that I have to uninstall the app and reinstall to login to the two different accounts. After speaking to the team, there seems to be no other way, even if I use a different device, it seems to know I'm already logged in. I wanted the two accounts to be visible and accessable on one login, like it is with another bank we're both with, so hopefully this can be possible at some point. Otherwise, we're both happy with this bank.
28 September 2025
Reply from Spring Savings
Thanks so much for your lovely review, Wendy — we really appreciate you sharing your feedback, as it genuinely helps us improve. Thanks again to both you and your mum for banking with us.
Stephanie
Reply from Spring Savings
Thanks for the wonderful review, Mrs Pearce - I'm pleased to hear that you've found the Spring app straightforward to use.
Stephanie
So far fantastic
So far fantastic. I saw other reviews only negative feedback being the time taken to log in but to be honest, i have found this to be not too dissimilar to other app based banks. I am yet tp withdraw from my account to judge this process but as for a simple to use and competitive rates, I would recommend this as an investment bank that works in hand with your current account.
I will update once I withdraw some of my cash, as I have had issues doing this with a rival bank and hope this is much easier with Spring.
18 February 2026
Reply from Spring Savings
Thank you for your positive feedback, David. I'm really pleased to hear that your experience has been great so far. You should also find that the withdrawal process is just as straightforward. If you need anything at all we're here to help.
Stephanie
Simple to use.
20 February 2026
Reply from Spring Savings
That's great to hear, Hilary - thanks for taking the time to leave a review.
Stephanie
This bank has been excellent to use
This bank has been excellent to use. The app is great, along with the interest rates. All very quick to use and straightforward. Great so far.
1 December 2025
Reply from Spring Savings
Wow, thanks for the fantastic feedback John - we really appreciate it.
Stephanie
Easy to set up and transfer money
Easy to set up and transfer money. Good rate of interest with ongoing account, not one you have to close and transfer the money to maintain the interest.
19 February 2026
Reply from Spring Savings
Thanks for taking the time to leave such a the wonderful review, Janet - welcome to Spring.
Not as good as it was
Good to start with as very competitive interest rate but now it’s no where near the best and I will be withdrawing my savings shortly.
7 September 2025
Reply from Spring Savings
Hi Elaine, thanks for taking the time to leave us a review. We're sorry that our new interest rate is no longer competitive for you. We'll be sad to see you go but you're always welcome back in the future! We'll pass your comments onto the right people to review, to help us improve our services going forward.
Loved the rate, cute app but limited functionality
Loved the rate, but rate was cut shortly after opening, though still decent. Unable to arrange future or recurring transfers, but super easy with cute app to make immediate ones. Not able to print statements other than monthly.
14 February 2026
Reply from Spring Savings
Thanks for taking the time to share your feedback, Nancy — I'm really glad to hear you’ve found the app easy to use. Regarding arranging future or recurring transfers, we do offer automated saving options, so it sounds like we may be able to set something up that works the way you need. If you get in touch with our team, we’ll be happy to walk you through it and make sure everything is working as expected.
Stephanie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.