Spree TV Reviews 50

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the quality of the products offered by the business. People are satisfied with the products, which are considered easy to use and practical. Consumers highlight the fast delivery. However, some reviewers report issues with the delivery service and the order process. Some people report delays in delivery or missing items. Some consumers mention issues with the customer service, especially regarding faulty goods.

Based on these reviews

Rated 1 out of 5 stars

Really poor customer service when goods supplied were faulty. Faults are inevitable - it’s how companies handle them that is important

Company replied

Rated 4 out of 5 stars

I purchased a New Rice Robot from Spree TV the item duly arrived with a 14 day money back Guarantee l first attempted to cook some Rice after the cooked light came on l found the rice raw and u... See more

Company replied

Rated 5 out of 5 stars

Great service and communication, my item was delivered on time and I absolutely love it, would definitely recommend to family and friends.

Company replied

Rated 5 out of 5 stars

I can’t fault the service from Spree TV. Excellent quality. arrived sooner than expected. Can highly recommend .

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Very poor customer service

Trying to return an item under their 30 day money back guarantee but cannot get a response on their customer service email. Tried to call their 24/7 hotline and the number is not recognised.

Very poor customer service .

19 January 2026
Rated 5 out of 5 stars

Great product

Great product, works very well and easy to clean.

29 December 2025
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Reply from Spree TV

We're delighted you are enjoying your product! Thank you for the feedback.

Rated 5 out of 5 stars

Very pleased

Very pleased, I have always got a standby if I run out of milk always got nuts in my cupboard.

29 December 2025
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Reply from Spree TV

It's a fantastic product isn't it! So pleased you are enjoying your NutSmart. Thank you for the kind feedback :-)

Rated 2 out of 5 stars

It took over a month to arrive and not…

It took over a month to arrive and not the 3-5 days as promised. However, I received a phone call apologising and giving a small refund for the trouble. It still did not arrive on the new date promised. I did eventually receive my order which is good.

12 December 2025
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Reply from Spree TV

We send our apologies once more for the manufacturer shipping delay with your item. Unfortunately this was out of our control, but do appreciate your frustration. Thank you for the feedback.

Rated 5 out of 5 stars

Great del

Great del just what i wanted..........

4 December 2025
Unprompted review
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Reply from Spree TV

Thank you for the feedback Graeme! Enjoy your product.

Rated 1 out of 5 stars

No comment.

12 December 2025
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Reply from Spree TV

We will be in touch to understand more about how we can improve our service. Kind regards, Spree TV team

Rated 5 out of 5 stars

Excellent communication from spree

Excellent communication from spree. Delivered with in notification time. Not used nut milk makers as they are Christmas presents.

12 December 2025
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Reply from Spree TV

Thank you so much for your kind feedback Suzanne! We hope your gifts go down well. We love NutSmart!

Rated 1 out of 5 stars

Very first time I used the site and…

Very first time I used the site and was very disappointed won't recommend it to nobody.still waiting for items i ordered on the 28th of November. Got tricked into signing up for rubbish and got debited for it even though I am still waiting for the order I made in the first place.

28 November 2025
Unprompted review
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Reply from Spree TV

Thank you for your feedback, and please accept our sincere apologies for your experience. We understand how frustrating this has been. A major shipping delay has affected this particular item, and we have been working to contact all impacted customers.

Our Customer Service Manager will be reaching out to you today with an update. We truly appreciate your patience and the opportunity to make this right.

Rated 5 out of 5 stars

Impressed!

Smooth experience start to finish! Fantastic service. Great product.

7 December 2025
Unprompted review
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Reply from Spree TV

Thank you so much for the kind feedback! :-)

Rated 5 out of 5 stars

I paid for an item on the 18th of…

I paid for an item on the 18th of November that was supposed to be with me within 4days.On the 9th of November I sent in a poor review as I couldn’t find out anything about my purchase.Within hours I was contacted,they had run out is stock. I was supposed have been sent an email to tell me but the system failed to send it.Jo in customer services was very apologetic and informed me that new stock was due and would get my purchase by Tuesday,in light of this experience I now give Spree TV a 5 review.

9 December 2025
Unprompted review
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Reply from Spree TV

UPDATED RESPONSE - Dear Mr Morris, thank you for your patience and understanding with the delay, and your kind review. We are sure you will be delighted with your product when it arrives early next week!

Dear Mr Morris, please accept our sincere apologies for the delay with your order. Unfortunately there was a shipping delay with your product, which you should have received an email notification about over a week ago. Regardless, we appreciate your frustration and our Customer Service Manager will contact you tomorrow with an update. Thank you and once again, our apologies.

Rated 4 out of 5 stars

Bad experience but they eventually tried to sort it...

UPDATED REVIEW: Spree tv have now contacted me and tried to resolve the issue.. although this only happened after I left this review and did a chargeback on my credit card company. I am not 100% convinced it would have happened otherwise. However they have tried to rectify the issue and get in contact with me. In fairness this is good customer service. I have left the written review the same so other customers can see what happened as it is an honest experience but I have changed my star rating as that is only fair as they tried to sort the problem.

WARNING.. DO NOT USE THIS WEBSITE! My experience has been awful..My Item has not arrived and there is absolutely no way to get hold of anyone to resolve the issue.. Firstly they use the shop app as the only method of tracking so I have no idea what courier it has been sent with (if at all) and no number to follow up with.. The shop app does not update and has no useful information at all..

My item was supposed to have been delivered over a week ago. I have emailed twice with no reply and was on hold for over 45 mins to speak to someone on the phone and got cut off... I have now had to raise a dispute with my credit card company and they are investigating to get the money back.. Based on my experience.. AVOID like the plague!

25 November 2025
Unprompted review
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Reply from Spree TV

UPDATE: Thank you for giving us the opportunity to make this right, and for your understanding. We greatly appreciate your updated review. If we can be of any further assistance, please do not hesitate to get in touch.
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We're very sorry to hear of your experience. So that we can assist you immediately, please provide more information on your order via the private message sent from Trust Pilot as we don't have your name or contact details. Alternatively, please email customercare@spree.tv or call 0333 041 1130 so that we can investigate this for you as a priority. Thank you.

Rated 5 out of 5 stars

Satisfied customer

Good packaging. Arrived promptly. Noproblems

10 November 2025
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Reply from Spree TV

Great to hear! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Bullseye tyre compressor

Products are good and practical
The one I got was easy to use

11 November 2025
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Reply from Spree TV

We're delighted to hear! Thank you for taking the time to leave feedback :-)

Rated 3 out of 5 stars

I like the nut blender

I like the nut blender, it's working perfectly. The only issue is that the filter is somehow small.

27 October 2025
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Reply from Spree TV

Thanks so much for your feedback. We’re really glad to hear you’re enjoying your NutSmart. We appreciate your comment about the filter size — our team is always looking at ways to improve, and your input helps us do that. Thanks again!

Rated 2 out of 5 stars

Unhappy

Order was placed for 2 items, but only one received. Contacted Spree customer service who are going to contact seller. Still waiting information on when 2nd item will be delivered.

3 November 2025
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Reply from Spree TV

We're very sorry to hear that this hasn't been resolved quickly for you. This has been escalated to our Customer Service Manager who will be in touch today.

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