I’m currently staying in one of there places, they don’t answer calls, the Maintenence team forgets about you when you move in. This company is a joke, they want you to sign your contract a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me and my partner been living in their property since before pandemic, before that I was residing in another property, then I relocated to the one I was currently. The standard has always been good,... See more
This is a criminal /scam letting the agency have my deposit of £232. The advertising is completely fake and have refused to refund my money today despite receiving an email from them that they will... See more
Company replied
happy living in their accommodations for 2 years now, I initially lived in Putney in their property and relocated to wimbledon due to my work change. Cannot recommend enough, house is always clean.
Company details
Written by the company
Property Management Company
Contact info
383 Durnsford Road, Raynes Park, SW2198EF, London, United Kingdom
- 07542848643
- admin@spothomes.co.uk
- spothomes.co.uk
Unsatisfactory experience with Spot Homes
I found an advert for a room in a shared house from Spot Homes on SpareRoom, the initial conversation with the agent was relatively positive however their communication became very few and far between after awhile.
Being concerned of the legitimacy I searched for their website only to find a mess of broken links and no real information. I was told to send an initial payment "to help with the bills" which in retrospect was really just a way to disguise a holding fee. I was sent a pre-agreement and an invoice with contradictory information on which was not clarified to me even after asking.
When it came to sending the deposit (4 weeks rent) I was sent a draft contract. This contract had my name spelt wrong and was formatted terribly. After reading it, I learnt that it was not a tenancy agreement but in fact all license agreement that allowed them to evict me with little to no notice and visit without warning.
Other ridiculous terms included:
Any personal items (including cutlery, phone, etc.) left in common area can be confiscated by agency staff and only returned after a fee is paid.
And...
Any guests are only allowed around from 0800-2200, if they are to stay over they must have permission from agency. If they stay for longer than 2 nights then it costs £50 per night.
In the end I turned down the offer and lost the £180, none of the above terms were communicated to me prior to this and there was no reason to suspect it would not be a normal tenancy agreement.
Approach this agency with caution.
24 July 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.