SpotHero Reviews 7,201

I received a notification that the spot I had originally chosen and paid for was no longer available so I booked a spot at a different location. I didn’t realize that in order to cancel you needed to access the scan so I called SpotHero and the customer service representative told me that I needed to access the page with the scan and there was a cancellation button. From that point it was easy. Perhaps you should consider adding the cancellation button to the confirmation page?

I booked my parking online, which was very convenient and efficient. Unfortunately, I couldn’t find my reservation when I arrived, so I had to pay again on the spot.

As soon as I got home, I contacted their customer service. They responded promptly and worked with me through several emails. After I provided my original booking record, the second payment receipt, and the timeline, they processed a refund smoothly.

Their team was patient, professional, and responsive throughout the entire process. It made me feel very reassured and well taken care of.

This is a trustworthy and reliable company—I would definitely recommend using their service with confidence.

I was in Nashville for my Marine Corps Reunion. I pre-booked a parking spot at one location for the weekend, but due to medical reasons, had to relocate to another parking location during the trip. I contacted SpotHero, and they were extremely helpful in resolving my situation.

Web site is easy to use. With reservations, parking is also more economical with easy flexibility if necessary to change. The customer service is also excellent when a question arises. You actually speak with a knowledgeable person.

I was going to take the L and just pay for both SpotHero and the on site garage parking when there were issues with getting into the garage I reserved. I'm so glad I ended up reaching out to SpotHero support, they were able to help me out quickly and simply. I definitely will not hesistate to make parking reservations through SpotHero again. Great prices and amazing customer service!

It was easy to locate

Whenever I have used the Spot Hero app, it is always easy to use, and I find gret deals in the areas I want to be. It makes my travels sdo much easier.

Great Driver

Our car got broken into in the garage we were staying in.

SpotHero worked perfectly for me. It was easy to choose the garage most convenient to my appointment, easy to make the reservation and do the transaction, and my experiences of dropping off the car at the garage using the QR code, and later, retrieving it with the paper ticket, was all friction free and fast. It couldn't have gone better.

pictures were very confusing on where to go. had to haev an attendent park the car for us as the garage did not work.

Trash! They sent me an email that said, "Thank you for checking into your reservation. If you need to change a reservation, click here." We got in early so I updated my reservation by one day and they charged me an extra $100. SPOTHERO, you have lost me forever!

Parking garage was easy in and out.
Clean and safe.
Super close to where I needed to be, and was super inexpensive!
It was $16 and usually downtown garages are like $40-$50!
Thanks Spot Hero!
😎🤘

This is the second time in a row that I've had an issue with a spot that I have booked on SpotHero. Luckily, this time the rep was able to find me another spot nearby, but buyer beware there is no guarantee. This was not due to my spot already being occupied, but either the spot not existing at all or the parking instructions not matching the posted signage at the parking lot.

It was easy breezy. The staff person was very nice and professional. It so comforting to know your are reserved prior to going and know exactly where to go. In the app, you can go right to navigation. It gives you many choices. I picked the closest on which was 1/2 block away. The farther of course the cheaper but $28 for nearly 4 hours. Pretty Reasonable.

Awful service! what a scam! We booked a spot at a parking garage in Austin while we were parked out on the street. We followed all instructions and arrived 12 minutes after the time that we were booked for and we left before our time was up. We paid $9 but a few months later, we received a late parking fine of $80 in the mail. I contacted SpotHero with a picture of the fine and a screenshot of the reservation that showed we paid. I talked to 3 different individuals through email and after a week they finally concluded that they couldnt do anything about the fine because apparently I made the reservation at 5:16pm but arrived at 5:12pm which would've been impossible because we did not know what parking garage we were going to go to before making the reservation. We made the reservation for 5:00 and then drove to the parking garage, read all instructions before finding a parking spot and then parking. SpotHero is trying to lie and gaslight me so they dont have to pay for something THEY clearly messed up on, but they are going to end up paying for it now because we will never be using this service again

Excellent service

Scheduling the parking space is quick and easy. I have used this many times with excellent results.

Nothing easier. Better experience than anything else I could’ve asked for. Thank you for keeping it simple!

The process was extremely user friendly. It added joy to the event I attended.