Spot & Tango Reviews 2,438

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and experience improved health and energy. Many appreciate the healthy, natural ingredients and the positive impact on their pets' digestion and coats. The customer service is frequently highlighted as exceptional, with people commending the personalized, prompt, and helpful responses from the team. However, some customers expressed concerns regarding the price, finding it expensive, and a few mentioned issues with order management, such as unexpected recurring orders or difficulties with cancellations and refunds. Additionally, a small number of reviewers reported that their dogs did not like the food.

What people talk about most

Product

People report positive experiences with the product. Many customers state that their dogs love the food, even... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality and healthy... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed dissatisfaction, citing unexpected... See more

Customer service

Clients share positive opinions on customer service. Many consumers praise the helpfulness and kindness of... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report being automatically... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been having trouble getting our dog to eat. We keep trying different things and nothing works. I ordered your trial just to see if it would work and she actually after the second day started eat... See more

Rated 5 out of 5 stars

My dog loves Unkibble - and she’s very picky! I love the quality ingredients! Communication, shipment timing, and logistics have all been top notch! Just when my dog is on her last couple of bowls, a... See more

Rated 5 out of 5 stars

For weeks we struggled with our 8 month old Shiba Inu because she was bored of her store bought food, and only expected biscuits for lunch and dinner. She would only eat her food after switching to ev... See more

Rated 5 out of 5 stars

Not only do my dogs love the food, but their customer service is amazing! You can text the line and you get personalized responses back from a real person who knows your dogs names. My dogs can’t wait... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

About Spot & Tango

Written by the company

Here at Spot & Tango we are on a mission to make your pet healthier and happier, simplifying your role as pet parent along the way. Put simply: we exist to create more happy days with your dog.

Since 2018, we’ve been cooking up fresh, whole ingredient meals personalized for dogs at prices humans can afford. We even created an entirely new category with UnKibble, the only Fresh Dry™ food for dogs. That’s how much we believe in the benefits of real food for our loyal companions.

Our recipes are made with only whole vegetables, fruits, grains, and meats that we’d eat too. Plus, every vet-formulated meal plan is delivered directly to your door and completely customized to your dog’s weight, age, activity level, and health goals.

Start your pup’s personalized plan today at spotandtango.com.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Food for the Price

My dog, Cale, was struggling with her packaged food due to food mites. When I was looking to switch her over to fresh food, I was finding out just how ridiculously priced other competitors were. When I found Spot & Tango, I realized I wasn't going to have to sacrifice money or Cale's health. She is obsessed with the food!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Nani, a tale of a picky labrador

My dog is extremely picky. She won't even eat peanut butter or a french fry the grandkids drops. Any change in food usually causes distress but not Spot and Tango. I decided to give it a try, followed the recommended change over and she never blinked, had gas or diarrhea. She loves this food (unkibble). I admit it takes some getting used to how it looks compared to kibble but the nuggets were well received and Nani approved. Cheese bites and chicken bite treats were also well received. She always looks for more but has not lost weight from eating only the measured amount recommended, so I know (I am a veterinarian) that her nutritional needs are being made. She just wants more because she loves the food. Its costing me a little over 8 dollars a day but that is less than the other diets were costing to feed her. Someone complained they couldn't find the ingredient list, its on the front of the bag! but also can be found on their website along with the name of the veterinary advisor, AAFCO results about nutrition, calorie count, etc... You don't even have to log in. As for ordering, you can access your account at anytime, postpone or speed up deliveries, or even cancel. My Nani is picky, if Nani likes it, its great food.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

My bubby absolutely LOVED his turkey…

My bubby absolutely LOVED his turkey and sweet potato selection. He is the pickiest pup but ATE THIS UPPPP!! The only downside is the price.. spot and tango is so expensive at $80/bag.. 😞😞 it’ll have to be more of an occasional treat/meal than a regular one.. 😞😞

9 March 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY THEY DO NOT CARE ABOUT YOUR PETS

been feeding my schnauzer this for years. he eats an array of their fresh packed food and used to love it. starting around Christmas our shipment was behind and when we finally received it the food looked so different. we thought maybe it was an off month until the next months shipment came in. same thing all the packages of food looked different. instead of fresh food it looked like cat food and had a weird smell and honestly concerned me to feed him. a couple months go by of it looking like this and we regrettably fed it to him. after a while of eating it my dog turns very very sick and will not touch the spot and tango food he used to love. he would eat food we made for him however. we reach out to the company and after spending hours on hold we finally got a hold of someone who told us they are now cooking their food in plastic. who knows what type of crap is getting leached into his food. and the fact that we weren’t notified of this change is crazy. my dogs food had gotten more expensive but the quality of the food has gone down immensely. would never recommend them. before this incident they started shorting my dogs food packages and we had to send them pictures of it weighed out on a scale to prove they were scamming us by noticeable amounts. stay away at all costs. advocate for your dog because this company does not care about them!

1 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Teigan and David,

Thank you for taking the time to share your feedback with us. I am very sorry for your overall experience and also that your pup had this reaction. I hope they are feeling better now, and I will provide some insight below.

I took the time to listen to the phone call you had with one of our CX Specialists. I see they were able to explain our newer Sous Vide cooking method. I do want to reassure you that our Sous Vide cooking method is safe for the pups and nothing is leaching into the recipes other than the 100% human grade ingredients that we use. This cooking method can indeed change the texture of the food and cause some separation of the moisture. This is normal, but we appreciate your feedback about it.

I also apologize for your longer call wait time. While our wait time has been longer than usual while handling an increased number of customers, we are making sure to answer calls as soon as possible.

We see that you ended your conversation with our agent saying that you were planning on discussing your pups recent issues with your vet and wanted to slowly introduce the food back into their diet, and you would reach back out to discuss this further. We would be more than happy to continue this conversation to see what else we can do for you.

Should you prefer to handle this over email, we are also available through care@spotandtango.com. Please reach out at any time.

We hope that your pup is feeling better and hope to hear from you soon.

Rated 1 out of 5 stars

Got my trial bags today

Got my trial bags today. Our dog won’t touch it. He wouldn’t even eat the treats. Glad I cancelled my subscription. I’ll give this to my son, maybe his dogs will eat it.

31 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Sara!

Thank you for sharing your feedback with us and I am sorry that your pup isn't eating his UnKibble meals. I know how disappointing it can be to get a new recipe and your pup not be excited about it.

If you haven't already donated the food, you could always try adding some warm water to the UnKibble! This helped me when I started my pup on a new recipe and now he loves it, without needing to add the warm water. This helps bring out the scent and flavor of the food, so might be worth trying!

Thank you again for giving Spot & Tango a try, and wishing you a wonderful start to the week!

Rated 1 out of 5 stars

Don’t order a lot

Don’t order a lot. My dogs won’t touch this popped food. And they won’t take it back

2 July 2025
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Savana!

I appreciate your feedback about your recent experience with Spot & Tango. I am sorry for any inconvenience, and we would love to discuss this further if you would like!

We attempted to reach out for more contact information but never heard back. Should you ever like to continue this conversation, please feel free to contact us at care@spotandtango.com to discuss this further.

Wishing you a wonderful start to your week!

Rated 5 out of 5 stars

Banx loves spot and tango

Banx loves spot and tango. He no longer vomits, has gas or diarrhea! He has been on it for over 2 months now and though the cost a bit more than I prefer, it has made a world of difference for him and mom wants best for him regardless!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My picky eater pup loves this food.

My pup is a picky eater. I have tried so many different foods. He will eat it for a day or two and then not want to eat. I do try to alternate his food to give him variety. So far he has enjoyed this food more than any other. It has been a week and he is still eating it right away.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Avg $40/WEEK

We spend about $35 for a bag and it last MONTHS. Our dog is perfectly healthy. Spot & Tango would cost on average close to $40/WEEK. No thanks.

27 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello there,

Thank you for taking the time to share your feedback with us. I definitely understand your concerns in regard to budgeting. We will be sure to share this feedback with our team in hopes of having more recipes available soon that might be easier on the wallet.

We attempted to get more information to discuss this further, but never heard back. Should you ever wish to learn more about recipes or pricing options, feel free to reach out at care@spotandtango.com at any time. We will be happy to help!

Have a wonderful start to your week!

Rated 5 out of 5 stars

Well worth it!

My dog loves the food from Spot and Tango. At first glance at the cost, I thought it was way too much to spend on food for my dog. However, I started calculating the costs I was already spending trying to make her homemade food with the healthy ingredients I had researched were good for her. All the ingredients, the freezer bags or plastic tubs I would use to store it, the use of a good amount of precious freezer space, and quite a lot of my time: shopping, cooking, bagging, freezing over and over again. Now! Now I just open my door, pick up a box, and pull out her bags of food! Food I know has the ingredients that are healthy for my dog, food that stores without using precious fridge/freezer space, food my little dog is always eager to eat every time. They accommodated for her allergy to wheat! After a few months, my mindset now about the price is…….WELL WORTH IT!

29 March 2026
Unprompted review
Rated 3 out of 5 stars

Love the food but always short on amount needed

My dog loves the food- I mean cannot wait for it everyday- however the suggested serving portions for him are tiny- he is a 65lb boxer and seems to be starving all day. In addition, there is not enough food in the bags to last the full 4 weeks so I am always short by 2-3 days of food. When I called customer service they had me increase his suggested serving (which increases price more than what they quote you - seems like a trap as they get your dog hooked and then you realize it is not enough so have to increase) and advised me to make sure they are level scoops. I ensure they are perfectly level but we still run out before we are supposed to. For $285/month I should not be short food. I hope the brand can figure out portion size related to what they put in bag or sadly we will be moving on to a different brand.

29 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Laura!

Thank you so much for sharing your feedback with us. I am excited to hear that your pup is enjoying the food, but I apologize for the issue of running out of UnKibble before your next shipment! That is not something we want to see happening at all.

I see you discussed this with our team over text message and we were able to confirm many details thanks to your responses. We have documented this fully and are confident that you won't run into this issue moving forward.

Should you want to discuss this further, feel free to reach back out any time. We are also available to discuss this over the phone with one of our CX Specialists. Our phones are open 9-5 ET 7 days a week!

Have a wonderful start to your week!

Rated 5 out of 5 stars

I can stick my face in the bag an not…

I can stick my face in the bag an not feel like vomiting. The smell is just rosemary. My dog lost his mind when I gave him a kibble to try and now he’s eating it straight and didn’t require transition time. He just loves it and now he takes it in a slow feeder as the portion is smaller than his old stuff but he’s happy.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Helped with my dogs diabetes!!

I tried this dog food because they had a good offer for first buy.. I didn’t expect to keep ordering but not only do my dogs love it, my 14 year old diabetic dog was able to reduce her insulin dose since eating this food and her breath no longer smells (which I can only assume is from balanced gut health). Now I can’t not buy this product. I’m very happy.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product

I found what they advertised to be on the truth side
Dog is liking this product still working her into it but notice she picks it every time
Only had first shipment so farther in will be a more tell tale sign of if she tires of it or still likes

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Not sure why they are getting 1 star. I experienced great customer service got ahold of them 2x and answered instantly. My dog is more active, playful, and scratching less, his poop is super normal now. I am very pleased but yes it is pricey, but you get what you pay for. Thanks you guys!!!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Spot & Tango = Scam Business

This is a scam business. They offer a "14 day trial period" and "100% money back guarantee" but they have a very slow processing time and shipping delay, so the minimum of 7 days it takes to get your order, COUNTS as the days into your trial period! So you get charged 7 days after receiving the product. Dog did not like the food. We tried, and notified customer service on our 7th day of trying. They said too late! Very slow customer service replies which means they happily charge you while the next order goes out and your stuck with it. They refunded only partially that full order, making it our problem, taking no responsibility for their own delays. So I paid for the first trial order, and half of the second order which is not going to be used. Unfair business structure, lack of clarity to clearly take advantage, especially of new customers so that they're stuck into their clogged system. Customers should receive an ACTUAL 14 day trial and ACTUAL money back guarantee within 14 days of USING the product. not 7! if it's 7 call it a 1-week trial so that all are on the same page. This becomes a lie, and a scam.

22 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Esther,

I appreciate you taking the time to share your feedback with us and I apologize for any frustration you experienced.

I reached out over email to assist with your situation, and I hope I was able to rectify some of the issues you were having. I will also be sure to document your feedback as we want to ensure our customers feel properly taken care of and receive clear communication about what they are signing up for.

If you would like to continue this conversation, feel free to reach out over care@spotandtango.com and we would be happy to discuss things further.

Wishing you a wonderful weekend!

Rated 1 out of 5 stars

One Big Hassle!

I've tried ordering more than once online. Can't even find the ingredients. Waste time taking quizzes I don't need or want to make. Says it's 50% off then when testing placing an order you'll only get 20 % off. Who has time for all this and I've yet to find a list of ingredients.

22 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Donna!

I appreciate you taking the time to share your feedback and apologize for the issues you came across when trying to order with us. I know that efficiency is important, especially when it comes to getting our pets the food they need!

We reached out over email to discuss this further with you and to offer our direct assistance with the issues you listed above. Please feel free to respond to that email whenever you are ready and we will be happy to continue working with you!

I hope you have a wonderful start to your April!

Rated 1 out of 5 stars

DO NOT DO BUSINESS WITH THIS COMPANY!!!

My dog wouldn't eat the kibble and I emailed the company to advise them not to send any further product. They sent it anyway and charged me. I contacted them again and they advised they would send a return label and I could take it to UPS. The label never came and all calls advise to email them. Terrible company. Rip off. Bad product and terrible customer service!

9 March 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Teddy,

I appreciate you taking the time to share your feedback with us. I am sorry that your pup wasn't too excited about their new meals, and I hope you find something they love soon.

I also apologize for any issues you encountered after we sent the return label your way. While we had been sending it, those emails can sometimes be routed into spam or junk folders. I see you had a conversation with one of our team members this morning where we were able to provide the label again.

Please feel free to reach out with any additional thoughts or concerns. Thank you for taking the time to share your thoughts, and we hope you have a wonderful week!

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