I contacted customer service & received a reply the next day as needed a shirt for a holiday. Ordered a Large true to size. Really good service & delivered in time .
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely great experience. My first time buying from Sport it First and truly couldn't recommend them enough, I'll definitely be purchasing from here again. I ordered on 22nd Jan, my trainers got se... See more
My very first time using this company and I had a very bad experience. I bought 2 pairs of denim shorts and when it came, the other one was a chinos, I know they run out of stock & purposely sent the... See more
Great service, will definitely use again! Initially placed an order, used the wrong payment method, Customer Service were quick to reply and cancel my order. I ordered it again to be shipped to Aust... See more
Company replied
Company details
Written by the company
Clothing and footwear supplier.
Contact info
Beatty Rd, Hertfordshire, EN8 7UD, Waltham Cross, United Kingdom
- 0199244180
- support@sportitfirst.co.uk
- sportitfirst.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Prices
11 March 2025
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
Ordered two pairs of trainers for…
Ordered two pairs of trainers for delivery within two working days via DPD. Three days later, an email redirected me to their delivery partner (not DPD), showing the items as received at the depot. Subsequent emails have resulted in vague responses: 'awaiting response', then 'under investigation, we will advise'. No apology or timeframe has been offered – a 'take it or leave it' attitude. This unprofessional organisation even had spelling errors in their emails. I regret not reading reviews beforehand. Thankfully, I paid by credit card, as getting a refund seems likely to be difficult. 5 working days later no further forward.
23 March 2025
Unprompted review
Reply from Sport It First
Hello,
Thank you for your review. We can confirm that we have now refunded you for your missing order. Please allow 3 working days for funds to appear in your account.
Kind regards,
Sport it First
No delivery for well over a month
No delivery for well over a month. Basically same 3 standardized responses to 3 requests of information of whereabouts of item paid for. Delivery company said they had no knowledge of the order to be delivered.
Feels like we've been scammed.
21 February 2025
Reply from Sport It First
Hello,
Thank you for your review. We can confirm that we have now refunded you for your missing order. Please allow 3 working days for funds to appear in your account.
Kind regards,
Sport it First
Reply from Sport It First
Hi,
Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.
Kind regards,
Sport It First
The return experience has been anything but straight forward
Returned the item and still waiting, already four working days, since the company received my return, and they have yet confirm the return let alone starting processing the refund.
17 March 2025
Reply from Sport It First
Hi,
Thank you for your review.
Please contact us at support@sportitfirst.co.uk and a member of our customer service team will be happy to help.
Kind Regards,
Sport it first
Everything went perfect from ordering…
Everything went perfect from ordering to on time delivery and the product was great what more could you ask for
16 March 2025
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
Wouldn’t buy again
Don’t look like as described and they look used and have lost colour on one shoe
16 March 2025
Reply from Sport It First
Hi,
Thank you for your review.
Please contact us at support@sportitfirst.co.uk and a member of our customer service team will be happy to help.
Kind Regards,
Sport it first
Reply from Sport It First
Hi,
Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.
Kind regards,
Sport It First
Very quick to dispatch and exactly what…
Very quick to dispatch and exactly what I was after at a reasonable price.
7 March 2025
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
Illegally refuses return
Retailer refuses to honour the manufacturer's warranty on goods sold. They are legally required to do so under UK consumer rights legislation
[The supplier's reply below confirms this - but it is still illegal not to do this]
24 March 2025
Unprompted review
Reply from Sport It First
Hello,
Unfortunately as we are a reseller of branded goods and not the manufacturer's supplier, we do not offer the manufacture's warranty.
Please see our returns policy for your reference.
https://sportitfirst.co.uk/pages/returning-your-item
Kind regards,
Sport it First
Speedy service and quick responses
Shoes were well priced and arrived very quickly. I had to return the items and whilst there was a short delay with this, their support were very quick to sort this out and so overall very happy with the service!
24 March 2025
Unprompted review
Reply from Sport It First
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kind regards,
Sport It First
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
Reply from Sport It First
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kind regards,
Sport It First
Great web site and prices,fast delivery…
Great web site and prices,fast delivery thank you
13 March 2025
Reply from Sport It First
Hi,
Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.
Kind regards,
Sport It First
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
Reply from Sport It First
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kind regards,
Sport It First
Fast delivery for my Lacoste trainers
Fast delivery for my Lacoste trainers. Great price, trainers look and feel great.
12 March 2025
Reply from Sport It First
Hi,
Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.
Kind regards,
Sport It First
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
Reply from Sport It First
Hi,
Thank you for your great review!
Kind regards,
Sport It First
Reply from Sport It First
Hi,
We really appreciate you taking the time to share your rating with us.
Kind regards,
Sport It First
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.