Spoilt Belle Boutique Reviews 55

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I got a gorgeous dress yesterday for a wedding. What a fantastic shop so much choice so many beautiful dresses. The girls are so lovely and helpful. 5 star experience.

Rated 5 out of 5 stars

Ordered a beautiful pair of boots that had been recommended by Rachael on her stories as being generous on the calfs. Unreal boot that I can wear with skirts that fit perfectly. Ordered online and col... See more

Rated 1 out of 5 stars

Purchased item in sale online, waited a week & hadn’t received so contacted store. Item out of stock, we can’t fulfill your order so we will refund you, yet item still instock online. Made them aware... See more

Rated 4 out of 5 stars

Wrong trouser delivered. After a couple of emails, managed to get a response from the owners who were very helpful/responsive and arranged a return with postage cost refunded. Hopefully will have bett... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Spoilt Belle Boutique is a ladies fashion and accessories store selling well known brands and trusted brands sourced worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Disappointed sale shop

Purchased item in sale online, waited a week & hadn’t received so contacted store. Item out of stock, we can’t fulfill your order so we will refund you, yet item still instock online. Made them aware that it was still available online & the reply was oh it’s just been purchased by someone in store. This isn’t first time this has happened with purchasing online on spoilt belle.

30 June 2025
Rated 1 out of 5 stars

My order was never shipped

I am very dissatisfied... I placed an order on June 20th — it's for a Guess skirt. Since that date, my order has been pending pickup by the delivery service. I do have a tracking number, but apparently the package never left the warehouse. I requested a refund, but I haven’t received any update...

20 June 2025
Unprompted review
Rated 3 out of 5 stars

Love Spoilt Belle boutique and have…

Love Spoilt Belle boutique and have bought a few things from it. Recently ordered a dress online but unfortunately had to return it ( too big). Was shocked to find the return shipping fee was £8.71. I live in the UK.
Has really put me off buying from SBB again. So for a dress that i dont have, im only receiving 2/3 of a refund ( initial shipping fee of £5 and return shipping fee £8.71)

17 June 2025
Unprompted review
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Reply from Spoilt Belle Boutique

Hi Alison,
I’m so sorry to hear this. We are currently using a new system where we can send our customers a return label for their convenience. Of course you do not need to use this returns label if you prefer and you can by all means post back using your own postal service. With this system the returns shipping is live at the price set by the courier (usually Evri) and we have no impact on this at all. We would of course love to provide free returns however as a small business this isn’t possible 🥺. The returns charge is only processed if the returns label is used. I hope this helps and I would be more than happy to offer you a discount code for your next purchase 😌 Rachel x

Rated 2 out of 5 stars

When i received the package it was

When i received the package it was
Open and the box was damaged I emailed to see what way I could return the package no answer tried ringing and goes straight to voicemail which I left two and still
No reply bad customer service

2 June 2025
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Reply from Spoilt Belle Boutique

Hi Rosaire, I’m so sorry to read this and disappointed that your package received damaged. I will make sure to pass this on to our courier company to make them aware. I have looked up your order and can see your return has been processed. 😌 Rachel x

Rated 4 out of 5 stars

Beautiful Guess bag

Beautiful Guess bag, exactly what i was looking for. Ordered it to take as airplane bag but sadly delivery did take longer than i thought it would. Ordered on Sunday didnt arrive until Friday.

27 May 2025
Rated 5 out of 5 stars

Quick Turnaround

Placed an online order and was ready to collect the next morning, very quick turn around.
Love my purchase.!

29 May 2025
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Reply from Spoilt Belle Boutique

Thank you so much Megan, we really appreciate your review! Rachel x

Rated 5 out of 5 stars

10/10

The staff in this boutique shop are incredible! So helpful and friendly, and the selection of clothes and accessories is incredible.

29 April 2025
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Reply from Spoilt Belle Boutique

This is so wonderful to hear, thank you so much! Rachel x

Rated 4 out of 5 stars

Wrong delivery

Wrong trouser delivered. After a couple of emails, managed to get a response from the owners who were very helpful/responsive and arranged a return with postage cost refunded. Hopefully will have better luck next time!

29 April 2025
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Reply from Spoilt Belle Boutique

Hi Heulwen, So sorry to hear that you received the incorrect item. Im glad that the team were able to resolve this for you and anytime you need to speak to us please feel free to pick up the phone and contact us on 02879 300775. Thank you so much for your review, I really appreciate it. Rachel x

Rated 5 out of 5 stars

I love spoilt belle and have been a…

I love spoilt belle and have been a regular customer for over 6 years.

I also follow their stories and Rachel’s instagram always good humour along with seeing lovely clothes

29 March 2025
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Reply from Spoilt Belle Boutique

Aww this is so lovely to read! Thank you so much for taking your time to write a review and thank you for your support over the past 6 years! Rachel x

Rated 5 out of 5 stars

Package arrived on time

Package arrived on time, I waited in for the delivery in hindsight was a good idea, as the delivery driver left the package on the front door step, for all to see when passing by.

27 March 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service, ordered Sunday, delivered Tuesday!

24 February 2025
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Reply from Spoilt Belle Boutique

Delighted to hear, Thank you! Rachel x

Rated 5 out of 5 stars

Star buy

Ordering my purchase was easy and I collected in store which was quick and greeted with a smile, I love watching online videos and seeing the style in store, guess is my favourite brand 😊I will be ordering again very happy x

31 December 2024

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