The website was very confusing and poorly designed. Watch out for being charged twice by mistake. [Edit 2023-11-21]: However, the company did reach out to me to try and clear things up, and gave me... See more
Company replied
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Mother-in-law order from these but accidentally order 3 units and not one. Applied to cancel the order within hours whilst the order tracking stated is hadn't been processed. Just received a reply sta... See more
Company replied
NO INSTRUCTIONS No instructions, just cheap pair of readers. Your company is a fraud.
Company replied
I only ordered one waterfall and 4 showed up on my order summary. I immediately contacted the company by phone and e-mail, only to betold that the order had already processed and I couldn't modify... See more
Company replied
2.3
Poor
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 4 burners for gifts
Ordered 4 burners for gifts which were supposed to come with a variety pack of 10 each. Received only 1 scent for all 4 burners. Contacted Spirual and they immediately rectified the situation. Excellent customer service. Beautiful burners. Will order from them again. Thank you Spirual. 😊
28 November 2023
Unprompted review
Reply from Spirual
Hi Summer,
Thank you for taking the time to share your experience with us.
We understand your disappointment and we are sorry to hear that your experience was not up to your expectations.
Please allow us to assist you with your concern. We will initially be needing some information that we sent you a request for through Trustpilot. It will help us access your transaction record and do the necessary.
Kindly provide the following:
- Email address used to place your order
- Order ID number that you can see at the top of your purchase invoice
- Full Name used to place the order
Hoping for your cooperation on this, we can't wait to hear back from you.
If you have any questions about your order, you may contact us anytime at https://synoshi.com/contact.
Thanks and have a great day!
Spirual Support Team
Great product
Great product! Nice size, was bigger than I expected. Shipping was fast.
18 November 2023
Unprompted review
Reply from Spirual
Hi,
We appreciate you taking the time to provide us with your feedback about Spirual and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Spirual Support Team
I bought three. Bad idea
I bought three, two to be given as gifts, one for myself. I am so glad I tested it out first because it is HORRIBLE and not as advertised. The incense cones are just like the ones purchased at any headshops, gas stations, and assorted retailers. Any fragrance is hard to discern, they all smell the same, like burning chemicals, again like normal incense cones or sticks.
The waterfall is neat, a novelty, but the only selling point.
Your money would be better spent on yoga classes or a gym membership for
Stress and weightless (which they say this product helps with)
😒
5 December 2023
Unprompted review
Reply from Spirual
Hi c Nemo,
We apologize for not meeting your expectations.
Please be assured that we will look into your concern as soon as possible.
May we request to kindly provide the accurate information being asked through Trustpilot for us to access your transaction record and take appropriate action?
- The email address used to place your order
- The order ID number, which can be found at the top of your Spirual purchase invoice
- The full name used to place the order
Thank you for your understanding, and we look forward to hearing from you soon.
Have a great day!
Spirual Support Team
Top Notch
One thing that made this experience top notch was the email correspondence regarding the shipment every step of the way. The shipment arrived right on time! The product is beautiful!! I gave it to my daughter as a gift and she loves it!
4 December 2023
Unprompted review
Reply from Spirual
Hi,
We appreciate you taking the time to provide us with your feedback about Spirual and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Spirual Support Team
Mother-in-law order from these but…
Mother-in-law order from these but accidentally order 3 units and not one. Applied to cancel the order within hours whilst the order tracking stated is hadn't been processed. Just received a reply stating too late and the order had been despatched. Mind you £50 for a backflow burner that's widely available on eBay and Amazon for under £15 screams a massive rip off to me and just a little scammy. I would swerve this company like!!
3 December 2023
Unprompted review
Reply from Spirual
Hi Mr. P Robson,
Sorry that our service did not satisfy your expectations. Rest assured that we will attend to your concern as soon as we can.
We will initially be needing some information that we sent you through Trustpilot to enable us to access your transaction record and do necessary.
In this regard, we will be asking you to kindly provide the details being asked below:
- Email address used to place your order
- Order ID number that you can see at the top of your Spirual purchase invoice
- Full Name used to place the order
We hope that you may provide the accurate details so we may look into your transaction and help you with your concern.
Thank you for understanding, we can't wait to hear back from you.
Spirual Support Team
Very relaxing!
I found the product very beautiful and the scent stayed in the house for many hours! Just be sure to put something underneath it to catch the ashes.
29 November 2023
Unprompted review
Reply from Spirual
Hi,
We appreciate you taking the time to provide us with your feedback about Spirual and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Spirual Support Team
they were very helpful and gave me good…
they were very helpful and gave me good advice
20 November 2023
Unprompted review
Reply from Spirual
Hi,
We appreciate you taking the time to provide us with your feedback about Spirual and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Spirual Support Team
The website was very confusing, but customer service was good
The website was very confusing and poorly designed. Watch out for being charged twice by mistake.
[Edit 2023-11-21]: However, the company did reach out to me to try and clear things up, and gave me a refund of my order as compensation for my inconvenience. In light of that, I'll raise my review from three to four stars.
31 August 2023
Unprompted review
Reply from Spirual
Hi Peter,
Sorry that our service did not satisfy your expectations.
Rest assured that we will attend to your concern as soon as we can.
We will initially be needing some information that we sent you through Trustpilot to enable us to access your transaction record and do necessary.
In this regard, we will be asking you to kindly provide the details being asked below:
- Email address used to place your order
- Order ID number that you can see at the top of your Spirual purchase invoice
- Full Name used to place the order
We hope that you may provide the accurate details so we may look into your transaction and help you with your concern.
Thank you so much for working with us, we can't wait to hear back from you.
Spirual Support Team
Lovely useful gift.
First, the idea of a "waterfall" for incense. Looks very pretty.
Second, the smell of the incense is very nice.
27 August 2023
Unprompted review
Reply from Spirual
Hi,
We appreciate you taking the time to provide us with your feedback about Spirual and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Spirual Support Team
I liked the design and the green…
I liked the design and the green color.(～￣▽￣)～And like too think it is healthy too your home,(✿◡‿◡)
5 August 2023
Unprompted review
Reply from Spirual
Hi,
Thank you so much for taking the time to share your thoughts with us. We are glad to know that your concern was taken care of and we appreciate your contribution to our development.
Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you.
Thank you and have a great day!
Spirual Support Team
The company is a pleasure to deal with
The company is a pleasure to deal with! Fast, efficient and no hidden fees
14 July 2023
Unprompted review
Reply from Spirual
Hello!
Thank you for your kind feedback, we are very happy that you are satisfied with Spirual.
Have a great day!
Spirual Support Team
Ripoff run run fast
5/23/2023 Update this has been settled.
Ripoff run run fast. Advertised to have 100 cones came with 10. Called customer service was advised can't send back because it was opened. Called second time and read them their return policy. 100% return guarantee but the catch is it's shipped from United States but if you want to send it back it goes to Lithuania and would cost almost $30.00. Go to Amazon go anywhere but don't buy from here.
15 May 2023
Unprompted review
Reply from Spirual
Hello Myrt,
We are very sorry for the trouble this situation has caused you. Rest assured that we will fix these problems as soon as we can.
If it's not too much to ask, could you please tell us the things being asked below? This lets us see your information about your order through Trustpilot. But if you haven't gotten it, please update your review or use the contact form at https://spirual.com/contact and check the details of your order:
Email address with which the order was placed
Order number found in your invoice
Thank you so much for working with us, and we can't wait to hear back from you.
Spirual Customer Service
Jesse from Turbo debit was AWESOME!!!!!
Jesse from Turbo debit was very friendly and went over everything with me and explained everything if I didn't understand. I was tired of being on this roller coaster ride and Jesse was able to stop it for me. Thank you so much I'm forever in your debit. lol
16 May 2023
Unprompted review
5 Star service after all
*** Update No2
A tremendous result, from Customer service manager. Hopefully customer service staff might find a way to offer help to customers, instead of negativity. I received a FULL refund on all over charged items, burners and cones, and was told I could keep the burners that had been sent to me. The tech team were investigating the issue with increasing the order. Hopefully all will be resolved soonest. Thank you so much for your efforts, they were much appreciated.
My only wish is that the cones were bigger, or lasted longer. Burn time is around 5mins.
Thank you so much Spirual! Great work!
***Update
Don’t be fooled by their answering negative reviews. I had an email back and forth with their support and getting nowhere, came here. They already have my order details and my email address and if they can’t find them, then I can call them incompetent as well but of course, I already know that it’s just a scam from start to finish!
**Seeing other reviews here, I should have come here first. I would never have ordered and been better off, not losing money I can absolutely not afford to lose. Clearly this is a scam operation following a set pattern.
I ordered a gift for a friend of mine who is having a terrible time. The perfect thing I thought. I placed the order - no order confirmation button - but I see 4 of everything has been ordered, not 1. I checked my bank immediately, and there it is, amount x 4 taken from my account. I contacted Spirual straight away, as soon as they opened for their day, asking them to reimburse me forthwith, only to be told it might be too late for a cancellation, 30 mins. I heard nothing more for the day, no money. So, today they confirm, no cancellation, no reimbursement. I have to wait for delivery, return the package AND pay the postage!
4 May 2023
Unprompted review
Reply from Spirual
Hi Clare,
Thank you for reaching out to us. For any concern on your order, please reach out to us through https://spirual.com/contact.
We've used Trustpilot to send you a request for order details.
To access and verify your order information, we need the following information:
- Email address used to place the order
- Order number located in your invoice
Thanks and have a great day!
Spirual Support Team
Great product for those quiet moments.
The design and waterfall effect is comforting. The scent cones could use a lettering or number system for people who have trouble seeing certain colors.
30 April 2023
Unprompted review
Reply from Spirual
Hello!
It's wonderful to hear that you're happy with our product. Thank you for sharing your experience with us.
Have a great day and take care!
Spirual Support Team
A lovely and unique product
A lovely and unique product. Easy to use website and speedy delivery. Happy customer!
29 April 2023
Unprompted review
Reply from Spirual
Hi!
We're thrilled to hear you had a great experience with Spirual.
Thank you and have a great day!
Spirual Support Team
What made my experience great was the…the actual product works and very wdll
What made my experience great was the speed of delivery the parcels packed as they should be,I test anyone not to be mesmerised I was looking at the smoke do down the flumes and drifted off, and the fragrance is pleasant too, if I wasn't happy believe me I would say, but I can't fault the product.
25 April 2023
Unprompted review
Reply from Spirual
Hi!
We're thrilled to hear you had a great experience with Spirual.
Thank you and have a great day!
Spirual Support Team
it was received here in a timely manner…
it was received here in a timely manner packaging was beautiful and very impressed with the product
17 April 2023
Unprompted review
Reply from Spirual
Hi,
We are so pleased to read that you had a great experience with us. Hope you'll enjoy using Spirual. We appreciate doing business with you.
Thank you and have a great day!
Spirual Support Team
The Waterfall Experience The product was better than described
The product was better than described, packed excellent for shipping, quick delivery time, easy to follow instructions and worked just like promised, another happy customer! Thanks, Joe
8 April 2023
Unprompted review
Reply from Spirual
Hello Joe,
It's wonderful to hear that you're happy with our product. Thank you for sharing your experience with us.
Have a great day and take care!
Derila Support Team
Lovely to watch but disappointed with…
Lovely to watch but disappointed with the little time the incense burned. Would be lovely if you could lengthen the time of the cones burning
8 April 2023
Unprompted review
Reply from Spirual
Hello Fee,
It's wonderful to hear that you're happy with our product. Thank you for sharing your experience with us.
Have a great day and take care!
Derila Support Team
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