Spindlebysisters Reviews 

340
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful packaging, and wonderful unique items that are perfect for gifting family and friends. People also highlight the remarkably fast delivery service, excellent communication, and the truly thoughtful customer support provided by the team. Though some customers noted that popular items can sometimes be sold out, requiring patience and waiting for a restock. Shoppers deeply appreciate the meaningful mission behind the brand, knowing that purchases support real artisans and traditional heritage. Buyers consistently express excitement when opening their parcels and plan to return for future purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing deep appreciation for the stunning... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the exceptional and... See more

Delivery service

Customers had great satisfaction with the delivery service, frequently praising the speedy shipping times,... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt delivery,... See more

Customer service

People report positive experiences with customer service, noting that support agents go above and beyond.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this shop. Customer service is so exceptional - they are so devoted that they'll field so many questions via socials to find you the thing you most want. Always going above and beyo... See more

Rated 5 out of 5 stars

My second order and I just love this shop. They're the best, really great range of products, and actually (as an aside) phenomenal customer service via socials. Can just feel the passion through the s... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered... See more

Company replied

Rated 5 out of 5 stars

Love Spindle by Sisters - they go over and beyond in terms of customer service. Have bought from them on multiple occasions and love the range they over, their ethics, and its a bonus that they are Mi... See more


Company details

  1. Home Goods Store

Written by the company

SPINDLE Champions of the slow living movement and lovers of 'Mother Nature', is a sustainable homewares brand producing natural, biodegradable, and sustainable pieces that are gentle to people and the planet. It is dedicated to supporting artisans dependent on traditional handicrafts from around the world. Modern patterns and motifs as well as vintage textiles used in their produced pieces subtly convey cultural heritage of the region they come from.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, have been waiting for a restock of the Gaza Keffiyah and so glad I waited.
Beautiful quality and lovely colours.

30 November 2025
Rated 5 out of 5 stars

Perfect

Perfect. The usual lovely products from Spindle, always ethical and always packed with care.

27 November 2025
Rated 5 out of 5 stars

Ethical company

This is such a lovely, ethical company. I shop from here time & time again! They have great communication, beautiful, thoughtful items and quick shipping.

27 November 2025
Rated 5 out of 5 stars

A piece of Palestine 🇵🇸🫶

I want to send a huge thank you to Spindle by Sisters. I have just received my beautiful Gaza keffiyeh. It's so beautiful and it makes me walk taller. I feel wrapped in the warmth and love of every inch of this piece. 🇵🇸 🫶

29 November 2025
Rated 5 out of 5 stars

Beautiful kufiya

I have bought three items from this shop and they have been beautiful. Delivery is quick and communication excellent. I have to limit myself to what I can buy from there, or I would have no money left!!

2 October 2025
Rated 5 out of 5 stars

A Goldmine of Thoughtfully Curated Delights That Do Good

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it really is a goldmine of delicious treats, meaningful gifts and mindfully sourced delights. The olive oil cleansing bar is a particular treat! Love everything you're doing, Ladies; I wish more businesses were as mindful and purposeful as you are.

6 September 2025
Rated 5 out of 5 stars

A++ service, lovely product 10/10

Really excellent customer service. There was an issue with delivery (which was not their fault) and they couldn't have been better, with quick, friendly communication and getting the problem sorted. Lovely product as well. 10/10

2 September 2025

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