Spinch Casino is truly one of a kind — mainly because it somehow manages to offer less than nothing. You’ll see all the usual flashy promises, but don’t worry, they won’t apply to you. Free s... See more
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See what reviewers are saying
They gave me very good service with the VIP team. If I have any question, they are immediately there for me. Had some troubles with withdrawals (for example that it took three weeks). This was due... See more
My VIP manager makes things a breeze. It changes the whole gaming experience. All support staff have been prompt friendly and knowledgeable. Wide variety of games and payment methods make it easy and... See more
Company replied
Spinich Casino has many ways to deposit and a great selection of games. Friendly staff willing to help.on chat 24/7. Haven't had much luck playing and the bonuses never seem to add to my account but o... See more
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3.3
Average
210 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have deposited 0.31 LTC coin and have…
I have deposited 0.31 LTC coin and have not received it I have sent them an email and has waited over 48 hours unacceptable.
1 December 2024
Unprompted review
Reply from Spinch Casino
Dear Alfie,
Thank you for reaching out to us, and we sincerely apologize for the delay in processing your deposit. We understand how frustrating this situation must be, and we are committed to resolving it as quickly as possible.
Deposits made using cryptocurrency are typically processed promptly, but on rare occasions, delays can occur due to network congestion or additional verification requirements. We assure you that your case is being reviewed by our financial team, and we will provide you with an update as soon as possible.
In the meantime, please ensure you’ve provided the transaction ID (TXID) and any other relevant details to support@spinch.com so we can expedite the investigation.
We regret the inconvenience this has caused and appreciate your patience as we work to resolve the matter. If you have any further questions or concerns, please don’t hesitate to contact us via live chat or email.
Kind regards,
Spinch Casino
Exploit players with gambling issues
This casino exploits players that have gambling issues. I am a victim of this. They suddenly closed my account and claims that i earlier commicated that have gambling issues. Now they wont and cant provide proof of my request. In the meantime they have let me deposit and play while they should have protect me and close my account instantly.
I suspect that they have multiple casinos under the same mother company. Probably i requested closure of my account on one of their other casinos. Based on this they should have blocked my registration and the possibility to deposit and play right away. They have stolen my money for a certain period and then closed my account while they knew of the gambling issues.
Now they wont reimburse my money because they handled the closure in a timely fashion.
I wont backoff until they reimburse a part of my money.
Very sad and unprofessional!
Trust they take their responsibility and provide a reasonable solution.
Update 14-10-2024:
Thanks for the update. Trust you will settle this issue fairly and adjust your systems in the future so you can actually protect players which cant afford to spend money gambling...in the case you have this information upfront and available.
Trust to hear soon how you will resolve this.
Also i will not add additional information as requested through Trustpilot because Spinch and myself already have communications about this issue. Due to Privacy reasons i will not provide info through this platform.
2 October 2024
Unprompted review
Reply from Spinch Casino
Dear MB,
We are deeply sorry to hear about your experience and the distress it has caused you. At SPINCH Casino, we take responsible gaming very seriously and strive to protect our players. We regret that you feel let down by our actions and understand the frustration this situation has caused.
Please know that we are committed to resolving this matter fairly. We will review your case thoroughly to ensure that all procedures were followed correctly and to address any discrepancies. Our goal is to provide a safe and enjoyable environment for all our players, and we are dedicated to finding a reasonable solution for you. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.
Best regards,
The SPINCH Casino Team
Spinch is a great site and has…
Spinch is a great site and has excellent customer service and support, also a great selection of games! I really enjoy playing here!
25 September 2024
Unprompted review
Reply from Spinch Casino
Dear Greg,
Thank you for your glowing review! We are delighted to hear that you find SPINCH Casino to be a great site with excellent customer service and support. It’s wonderful to know that you enjoy our wide selection of games. Providing a top-notch gaming experience is our goal, and your feedback confirms that we are on the right track.
We appreciate your loyalty and look forward to continuing to provide you with the best gaming experience possible. Here’s to many more enjoyable moments and big wins at SPINCH Casino!
Best regards,
The SPINCH Casino Team
Many different games and lots of big…
Many different games and lots of big wins, and great features.. have the greatest vip manager called gabe. Good luck
20 September 2024
Unprompted review
Reply from Spinch Casino
Dear Morten,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying the variety of games and the exciting features we offer. It’s fantastic to know that you’ve had many big wins and that our VIP manager, Gabe, has made a positive impact on your experience. We strive to provide the best service possible, and your kind words are a testament to our efforts.
We wish you continued good luck and many more winning moments at SPINCH Casino. Your satisfaction is our top priority, and we look forward to serving you with more thrilling games and exceptional service.
Best regards,
The SPINCH Casino Team
Good casino friendly support nice slots
1 August 2024
Unprompted review
Reply from Spinch Casino
Dear K.B.M. Meijer,
Thank you for your kind words about our casino! We are thrilled to hear that you find our support team friendly and enjoy our selection of slots. Providing a welcoming and enjoyable gaming environment is our top priority, and your feedback reassures us that we are on the right track.
We truly appreciate your loyalty and support. Rest assured, we will continue to strive for excellence and provide you with the best gaming experience possible. We look forward to serving you more winning moments in the future!
Best regards,
The SPINCH Casino Team
Casino Spinch its very good
Hello i last play on casino spinch in my opinion its very good and have fast withdraw
22 September 2024
Unprompted review
Reply from Spinch Casino
Dear Emanuel,
Thank you for sharing your positive experience with SPINCH Casino! We are delighted to hear that you find our casino very good and appreciate our fast withdrawal process. Your satisfaction is our top priority, and we are glad to know that we have met your expectations.
We look forward to continuing to provide you with a high-quality gaming experience and swift payouts. Thank you for your support and loyalty!
Best regards,
The SPINCH Casino Team
Missing deposit (200 euro's!)
24 hours ago I deposited 200 euro's until now not showing in my balance. When reaching out to Customer Service they respond in standard way. I've submitted payment of proof and nothing is being done about it.
20 September 2024
Unprompted review
Reply from Spinch Casino
Dear ESC,
We are sorry to hear about the issue you experienced with your recent deposit. Your feedback is very important to us, and we apologize for any inconvenience caused. Please know that we are committed to resolving this matter as quickly as possible.
Our customer service team is here to assist you, and we will ensure that your issue is addressed promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
The SPINCH Casino Team
Love this website
Love this website !
My VIP manager Kim is doing wonders and this site offers amazing support.
Also had some nice wins on it.
Thanks !
20 September 2024
Unprompted review
Reply from Spinch Casino
Dear James,
Thank you for your enthusiastic review! We are thrilled to hear that you love our website and enjoy your time at SPINCH Casino. Providing a fun and enjoyable gaming experience is our top priority, and your feedback is incredibly rewarding.
We appreciate your loyalty and support. Rest assured, we will continue to strive for excellence and provide you with the best gaming experience possible. Thank you for being a valued member of our casino community!
Best regards,
The SPINCH Casino Team
Best Casino
Very good and clear casino with max win potential. I've already won a lot of money here. The vip service is great and always on the spot. I can only recommend this casino.
12 September 2024
Unprompted review
Reply from Spinch Casino
Dear Daniel Sun,
Thank you so much for your wonderful feedback. We are delighted to hear that you find SPINCH Casino to be very good and clear, with maximum win potential. It’s fantastic to know that you have already won a lot of money here and that our VIP service has met your expectations.
Your recommendation means the world to us, and we are committed to continuing to provide you with the excellent service and gaming experience you have come to expect. Thank you for being a valued member of our casino community. We look forward to celebrating many more wins with you!
Best regards,
The SPINCH Casino Team
Positives include easy navigation
Positives include easy navigation, ongoing bonuses, a loyalty program, a great selection of games as well as live chat with support agent like Kaena who’s been helpful to me
9 September 2024
Unprompted review
Reply from Spinch Casino
Dear Steven,
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you find our casino easy to navigate and appreciate the ongoing bonuses, loyalty program, and great selection of games. It’s wonderful to know that our live chat support, especially Kaena, has been helpful to you.
Your satisfaction is our top priority, and we are committed to maintaining the high standards that have earned your praise. Thank you for your loyalty and support. We look forward to continuing to provide you with an exceptional gaming experience at SPINCH Casino.
Best regards,
The SPINCH Casino Team
Not only are there a lot of good promotions, but there's so much more
I've been at this casino for a long time and I'm very happy with the various deposit bonuses as well as no deposit bonuses. Fast withdrawals and deposits and many more positive things, I recommend
8 September 2024
Unprompted review
Reply from Spinch Casino
Dear Adam,
Thank you so much for your wonderful feedback. We are thrilled to hear that you have been a long-time player at SPINCH Casino and are happy with the various deposit bonuses, no deposit bonuses, and the fast withdrawals and deposits. Your recommendation means a lot to us, and we are delighted to know that you have had many positive experiences with us.
Your satisfaction and enjoyment are our top priorities, and we are committed to maintaining the high standards that have earned your praise. Thank you for your loyalty and support. We look forward to continuing to provide you with many more enjoyable moments at SPINCH Casino.
Best regards,
The SPINCH Casino Team
I love playing games at this casino
I love playing games at this casino, this casino specifically have all of my favorite games to play with, and I highly recommend this casino to all of my friends, this casino has so many fun games, and amazing games to choose from.
5 September 2024
Unprompted review
Reply from Spinch Casino
Dear Wenyi Zhang,
We are absolutely thrilled to hear that you love playing games at SPINCH Casino and that we have all your favorite games. Your high recommendation to your friends is the highest compliment we could receive. It is our mission to provide a wide variety of fun and amazing games, and knowing that we have succeeded in making your gaming experience enjoyable is incredibly rewarding.
Your satisfaction and enjoyment are our top priorities, and we are committed to maintaining the high standards that have earned your praise. Thank you for your loyalty and support. We look forward to continuing to provide you with many more enjoyable moments at SPINCH Casino.
Best regards,
The SPINCH Casino Team
Reply from Spinch Casino
Dear Dan Alexandru,
Thank you for your kind words about our agents. We are delighted to hear that you had a great experience with our customer service team. It is our utmost priority to provide exceptional support to our players, and knowing that our agents have met your expectations is incredibly rewarding.
Your satisfaction and enjoyment are our top priorities, and we are committed to maintaining the high standards that have earned your praise. Thank you for your loyalty and support. We look forward to continuing to provide you with an exceptional gaming experience at SPINCH Casino.
Best regards,
The SPINCH Casino Team
Great service and super helpful…
Great service and super helpful support. Monica the VIP manager is super helpful!
28 August 2024
Unprompted review
Reply from Spinch Casino
Dear Brodie,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you have had a great experience with our service and found our support team to be super helpful. Monica, our VIP manager, will be especially pleased to know that her efforts have made a significant impact on your gaming experience.
At SPINCH Casino, we strive to provide exceptional customer service and ensure that our players feel valued and supported. Your satisfaction is our top priority, and we are committed to maintaining the high standards you have come to expect from us. We look forward to continuing to serve you and providing you with many more enjoyable gaming moments.
Best regards,
The SPINCH Casino Team
Reply from Spinch Casino
Dear Wendy Krekels,
Thank you for taking the time to share your feedback with us! We truly appreciate your kind words and are thrilled to hear about your positive experiences at SPINCH Casino.
It’s fantastic to know that you appreciate our bonuses and fast payouts. Our friendly chat support is always here to assist you whenever you need it.
Best regards, The SPINCH Casino Team
Customer service is great
Customer service is great, Kaena was great to deal with.
16 August 2024
Unprompted review
Reply from Spinch Casino
Dear ML,
Thank you for taking the time to share your feedback with us! We truly appreciate your kind words and are thrilled to hear about your positive experiences at SPINCH Casino.
We’re pleased that Kaena provided excellent customer service. We’ll pass on your compliments to her. Your satisfaction is our motivation!
Best regards, The SPINCH Casino Team
VIP, bonus’s and variety
My VIP manager makes things a breeze. It changes the whole gaming experience. All support staff have been prompt friendly and knowledgeable. Wide variety of games and payment methods make it easy and always fun and of course bonus’ make everyone happy and they come in abundance.
24 July 2024
Unprompted review
Reply from Spinch Casino
Dear Danni,
We’re delighted to hear that your VIP manager has made your gaming experience a breeze! Our goal is to enhance your time at SPINCH Casino, and it’s fantastic to know that our support staff has been prompt, friendly, and knowledgeable. Our wide variety of games and payment methods are designed for convenience and fun. Bonuses are indeed a great way to keep everyone happy! If there’s anything else you’d like us to focus on or any specific games you’d like us to add, feel free to share your preferences.
Best regards, The SPINCH Casino Team
Reply from Spinch Casino
Dear LM,
Thank you for your positive feedback! We’re glad you’ve experienced great service and quick withdrawals. Our commitment to efficiency and player satisfaction is unwavering. If there’s anything else you’d like to share or any specific aspects you’d like us to improve, feel free to reach out. We value your input!
Best regards, The SPINCH Casino Team
I like ,casino spinch I use it with my…
I like ,casino spinch I use it with my moblie. The games and service are great. Except that sometimes I have problems entering the casino website. I think it's good
13 July 2024
Unprompted review
Reply from Spinch Casino
Dear Daryl Dixon,
We appreciate your positive feedback! It’s great to know that you enjoy playing at SPINCH Casino using your mobile device. Our games and service are designed to provide an enjoyable experience. We apologize for any difficulties you’ve faced when entering the casino website. If you encounter any further issues, please don’t hesitate to contact our support team. We’re here to assist you!
Best regards, The SPINCH Casino Team
Absolute RIP OFF
Absolute RIP OFF! Worst Casino i have every played! Made 3 deposits and only got a few small wins nothig good! Dont waste your money and dont play there! Do not listen do this fake reviews here!
9 July 2024
Unprompted review
Reply from Spinch Casino
Dear Christoph,
Thank you for sharing your feedback with us. We apologize if your experience at SPINCH Casino did not meet your expectations. We take all feedback seriously and continuously strive to improve our services.
We understand that winning moments are essential for our players, and we regret any disappointment you may have encountered. Our team is committed to ensuring fairness and transparency in all our games, and we appreciate your patience and understanding.
Regarding your deposits, we encourage you to reach out to our customer support team directly. They will investigate your account and provide personalized assistance. Please provide them with specific details about your deposits, and they will address your concerns promptly.
As for Frenkie Smit’s review, we apologize for any inconvenience caused. We value your input and take all reports seriously. If you’ve already submitted information multiple times without a response, we apologize for the oversight. Please provide us with your details once more, and we’ll ensure a thorough investigation.
At SPINCH Casino, we are committed to creating a positive gaming environment for our players. We appreciate your loyalty and encourage you to give us another chance. If there’s anything else we can assist you with, please don’t hesitate to contact our support team.
Best regards, The SPINCH Casino Team
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