Disputed Bets of €4,320 and Two Ignored Self-Exclusion Requests
Disputed Bets of €4,320 and Two Ignored Self-Exclusion Requests – No Response from Spinalto Casino
My experience with Spinalto Casino has been extremely disappointing and concerning. I feel it is important to share what has happened so that other players are aware.
1. Disputed Bets Totaling €4,320
While playing on the platform, two bets of €2,160 each were recorded on my account. I did not knowingly select or authorize bets of these amounts, nor was I aware that such large sums were being wagered.
At the time, I was experiencing delays and apparent technical issues with the platform.
I contacted Spinalto Casino to request a full investigation and an explanation of these transactions. However, despite my complaint, I have received no substantive response or clarification.
I am requesting a thorough investigation, access to the relevant transaction records, and a refund of the disputed €4,320 if the transactions cannot be shown to have been properly authorized.
2. Two Self-Exclusion Requests Ignored
Even more concerning, I have requested self-exclusion from the casino on two separate occasions because I no longer wish to have access to gambling activities.
Despite these requests, I have received no confirmation that my account has been restricted or that my self-exclusion has been implemented.
Self-exclusion is a serious responsible gambling measure intended to protect vulnerable players. The apparent lack of action or communication regarding these requests raises serious concerns about player protection.
3. Complete Lack of Communication and Accountability
What concerns me most is not only the significant amount of money involved, but also the lack of meaningful communication and transparency.
I am publicly asking Spinalto Casino to:
Investigate the two disputed bets totaling €4,320. Provide a detailed written explanation and relevant technical records. Address my request for reimbursement. Immediately confirm and implement my self-exclusion. Provide an official response to my complaints.
I will update this review if the casino provides a meaningful response or resolves these issues.
Until then, I strongly advise other players to exercise extreme caution when using this platform, particularly regarding large bets, technical issues, and responsible gambling protections.
I expect Spinalto Casino to take these complaints seriously and respond without further delay.