Spiller & Tait Reviews 

They have a 15% off offer on their website for new customers. They let you sign up, but you'll never receive this voucher. I tried 3 times on two days with 3 different e-mail addresses - nothing. I then sent an e-mail asking for the discount, no answer. Instead I got an e-mail reminding me to finish the checkout. Marketing tactics which aren't so nice. I didn't buy in the end.

Ordered a 1kg bag of their Italian blend - seemed a great price and the promise that all beans are delivered within 7 days of roasting seems amazing. However, the bag turned up with no roasting date and a BB of 27/11. Now, anyone who drinks coffee from fresh ground knows how vital the roast date is, and also that the BBE is normally 12/18/24 months after roasting. I sent an email to confirm a date and received a bland reply that I should rest assured’. This was not the reassurance I was after. I’ve chased with a second e-Mail asking for an exact roast date for the lot no.. However, looking at other reviews of their deliberately ‘gaslighting’ and slightly patronising customer service, I’m not hopeful.

I will update once I have a reply. Two stars as they came quickly - I haven’t decanted yet as I have no idea how long to leave them (or whether they are 8 months old!).

UPDATE: It's now been a week - received a second reply saying they'd try and find the roast date. No further information has been forthcoming. The coffee itself is strongly roasted and grinds as if it is fresh (ie, needing a much larger grind than 'old' coffee; lots of oils hanging around the dark roast) although not quite the crema I'd expect with fresh-roasted robusta as part of the mix. I'm quite enjoying it - quite a rich taste. However, because of the uncertainty around the roasting date, I will buy elsewhere next time.

Great coffee, good price

I ordered 1k of their signature blend coffee beans, when it arrived there was no roasted date, just a use by daet of 2027, this was a red flag for me. I contacted the roasters and was advised that it was fresh and they don't provide a roasted date! It took a. few iterations to get the grind right which was expected. However, on the fourth grind my DF64 coffee grinder completely blocked up. This has never happened to me before. These beans are highly roasted and very oily and smell like burnt wood. This is the worst coffee I've ever tasted or ground and I've no idea how old it was. I provided the batch date to the roaster and they couldn't confirm the roast date. I threw it away today and learnt a lesson, that you get what you pay for.

I placed an order over 3 weeks ago with a 2-3 day delivery window. I’ve still not received any coffee. Nobody contacted me and I had to reach out to Spiller and Tait to ask what was going on. They told me the coffee I ordered was out of stock. They asked if I wanted a refund or any other coffee. I requested they send me what they have in stock; still nothing. Really disappointed. Cancelled a long-term subscription, as the service has been awful. Would not recommend.

Spiller and Tait send very old stale coffee despite promising delivery within 7 days of roasting.

I ordered 5 bags of different coffee types but they were 2 months old and part of the order incorrect.

When the company sent the correct order, the roast date was 6 months ago.

If one batch was old I could write it off as a mistake but 9 different types of coffee with roast dates between 2 and six months ago.

All orders were from the official company website.

To be fair, they returned part of my money but Spiller and Tait shouldn't promise delivery within 7 days of roasting if this can't be honoured.