Post Street 490, STE 640, 94102 San Francisco, California, US
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Spendesk combines spend approvals, company cards, and automated accounting into one refreshingly easy spend management solution.
Post Street 490, STE 640, 94102, San Francisco, California, United States
2.8
3 reviews
Replied to 53% of negative reviews
Typically replies within 48 hours
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I strongly recommand not to use it because if ever you get blocked for whatever reason
Marvin the bot will answer to you on saturday and close the ticket then
Nobody cares among humans if your account got blocked for X reason
Good user interface, easy to use. But, there is no customer service when Spendesk goes down. Recently, they have raised their security protocols, which is great, but that has resulted in user technology usage issues. We have experienced downtime with their system as well.
An employee's card was compromised. After we contacted Spendesk, we were told that Spendesk had also identified the charges as suspect charges. The issue is that no one notified us that the card was compromised, no one asked about the charges. And then no one instructed us to block the card and request a new one. We are used to our old credit card company flagging suspect charges and immediately notifying us that they are closing the card and issuing a new one. This was not done by Spendesk. It seems that there should be more response to possible fraudulent charges.
Reply from Spendesk - USA
Hi Carol, thank you for your review and feedback, we are deeply sorry that you experienced this issue. Our customers security and protection against fraud are our top priorities. We are investigating this case internally as this is not up to our standards of care and service.
Please reach out to us via email (support@spendesk.com) or via the chat box so we can assist you further with this situation.
Thank you,
— Marine
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