An appointment at Spencer is a firm appointment, not a random clinic starting time, where you're expected to wait whilst several others with the same time slot are seen. The clinicians are most thorou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything worked exactly as I expected. The hospital in Margate was easy to find and there were no long delays in being seen when I arrived. The process was fully explained by the very caring staff... See more
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It was a great experience, Staff were highly trained, friendly and professional. I felt very safe and confident that l was getting the best and safest treatment. Everyone was Polite and Friendly and l... See more
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Staff was amazing once again and so was Dr Zubair. All very professional, understanding and showed empathy and compassion. Having a familiar nurse there Bhekiwi made me feel relaxed. She was so polite... See more
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Company details
Written by the company
Spencer Private Hospitals are a wholly-owned subsidiary of East Kent Hospitals University Foundation Trust (EKHUFT), providing quality private healthcare for patients. Unique amongst other private healthcare providers, Spencer Private Hospitals generate extra income for the NHS Foundation Trust through payment for services, as well as investing profits back into the Trust hospitals.
Our Hospitals
Written by the company
- Our private hospitals can be found on the grounds of major hospitals across East Kent: Ashford - William Harvey Hospital (WHH), Canterbury - Kent and Canterbury Hospital (KCH), Margate - Queen Elizabeth The Queen Mother Hospital (QEQM).
- Spencer Private Hospitals - Ashford
- he Spencer Private Hospitals in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH). - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Wi-Fi Access - Car parking available onsite The facility has five consulting rooms, a treatment room and audiology services in partnership with Hearbase. We are also able to offer outpatient Physiotherapy. Ashford also has 4 small en-suite bedrooms located within the William Harvey Hospital. Our Consultant base enables us to offer outpatient appointments in all of the major specialties including Ear Nose and Throat, Maxillo Facial, Ophthalmology, Gynaecology, Paediatrics, General Surgery, Urology, Pain and Orthopaedics.
- Spencer Private Hospitals - Canterbury
- The Spencer Private Hospitals in Canterbury is located within the Emergency Care facility at Kent & Canterbury Hospital (KCH), with the entrance located immediately left of the Minor Injuries unit with an intercom to gain access. In November 2019 we opened our new location at the Kent & Canterbury Hospital (KCH), following our successful registration with the Care Quality Commission (CQC). This expansion comes as a result of increased demand as well as an identified need to make our services easily accessible to all. The new outpatient facility offers private consultations in Orthopaedics, Urology, Gynaecology, Rheumatology, HCOOP, General Surgery and Healthscreening.
- Spencer Private Hospitals - Margate
- The Spencer Private Hospitals in Margate is located on the grounds of The Queen Elizabeth The Queen Mother (QEQM) Hospital in its own unit with its own car park and entrance (located on the Ramsgate Road side of the hospital). The Spencer Private Hospitals in Margate has been providing private healthcare services to the people of East Kent for over twenty years and in that time has built an excellent reputation for providing high standards of care. The hospital consists of twenty-two en-suite bedrooms, five consulting rooms and an endoscopy suite. The unit has its own High Dependency Unit and access to Intensive Care facilities. - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Single en-suite rooms with their own TV, DVD and - Wi-Fi access - On site caterers provide fresh food every day - Free Parking.* (*For self-paying and insured patients)
Contact info
Ramsgate Road, CT9 4BG, Margate , United Kingdom
- 01843 234555
- enquiries@spencerhospitals.com
- spencerprivatehospitals.com
Spencer Private Hospitals
4.7
Excellent
464 reviews
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All the staff are warm
All the staff are warm, friendly and helpful. Make an unpleasant experience bearable.
1 August 2026
Reply from Spencer Private Hospitals Ltd
We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.
Well run unit
Staff were generally very helpful and friendly.
Food was pretty good.
Facilities were fine
5 September 2026
Unprompted review
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
Very unpleasant experience
I had a very unpleasant experience with an orthopaedic surgeon, which resulted in me leaving very shaken and in tears. Reception and nursing staff, on the other hand, were kind and professional.
11 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all comments seriously and would welcome the opportunity to investigate your concerns further. Please contact us at enquiries@spencerhospitals.com with details of your experience so that we can look into this matter and address it appropriately.
The consultant Dr Mangam is extremely…
The consultant Dr Mangam is extremely caring, thorough and professional
26 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.
No waiting
No waiting. Staff friendly and helpful. Everything very professional. Good wheelchair access.
13 August 2026
Reply from Spencer Private Hospitals Ltd
We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.
Reply from Spencer Private Hospitals Ltd
We are sorry to learn that you were disappointed with your experience. Providing high standards of care and service is extremely important to us, and we appreciate you bringing your concerns to our attention. If you would like to discuss this further, please email us at enquiries@spencerhospitals.com where a member of our team will be happy to assist you.
The staff were very good and helpful…
The staff were very good and helpful and had all the information I needed to know
19 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
My surgery was cancelled at short…
My surgery was cancelled at short notice and put back by three months which is on top of the 4 months I had already been waiting.
10 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for bringing your concerns to our attention. We regret that your experience did not meet your expectations and would like the opportunity to understand what happened. Please email us at enquiries@spencerhospitals.com with further details so that we can investigate and respond accordingly.
Reply from Spencer Private Hospitals Ltd
We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.
The doctor I saw was compassionate
The doctor I saw was compassionate, the appointment was on time and the assistant was very reassuring. Thankyou
10 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
Prompt attention
Prompt attention. Excellent staff hospital at Margate very clean and welcoming
4 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
Quick easy service to arrange apointments
Very helpful support arranging appointments and follow-ups. Successful resolution to health issues.
10 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
Reply from Spencer Private Hospitals Ltd
Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.
Reply from Spencer Private Hospitals Ltd
We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.
Very good service
3 September 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
Very good and professional consultation
I was seen on time and the consultant was very helpful, friendly and professional. He made sure he explained everything to my understanding and signposted me very well to other health agencies.
29 July 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
Appointment was made quickly.
Appointment was made quickly.
Dealt with efficiently by reception staff and saw consultant.
Awaiting follow up appointment
5 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
Nursing and Drs caring, but process could be better
Nursing and Drs caring, informative and helpful. Directions to actual Rotunda building very poor - sign inside building not helpful if you're not aware. Felt like factory process on arruval. Small individual rooms, very hot and uncomfortable. Long time waiting after initial check in. Would be helpful if customers were kept up todate wirh wait times. Once Dr and anesthetic team came process was very quick. So much so, that once on recovery nurses needed the bed for next patient. Nursing staff were extremely rushed of their feet.
16 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your feedback and for choosing Spencer Private Hospitals. We appreciate you taking the time to share your experience and will use your comments to help us enhance the service we provide to our patients.
The confidence and professionalism the…
The confidence and professionalism the doctors, nurses and physiotherapy department give you is so reassuring, that any minor issues I had were quickly removed. Friendly and efficient.
15 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
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