Spellbound Wigs LLC logo
Visit website

Spellbound Wigs LLC Reviews 598

•
TrustScore 5 out of 5

4.9

Wig Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their natural look and comfortable feel. Many people highlight the fast shipping and efficient delivery service, often receiving their orders sooner than expected. The customer service is frequently described as exceptional, with reviewers appreciating the personalized care, helpfulness, and extensive knowledge of the staff. Additionally, consumers are very satisfied with the competitive pricing and great bargains available. However, some customers also noted that certain premium products can be quite expensive, which might be a consideration for first-time buyers. A few other people also felt that the quality of some products didn't meet their expectations, and occasionally, the shine of certain items was a concern.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the natural look, comfort, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff, especially a staff... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the great prices, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sherri at Spellbound Wigs is nothing short of AMAZING!! She knows everything- really! She does! So very helpful in taking time to understand your needs and providing excellent feedback based on your... See more

Company replied

Rated 5 out of 5 stars

Store owner Sherri truly cares about her customers from the moment she carefully packages your wigs with her own personal touches through every step even after you receive them to ensure your really h... See more

Company replied

Rated 5 out of 5 stars

Awesome experience! Fast shipping and communication every step of the way but even better is EXCELLENT PRICING and personal service with any questions on style, for, colors. So much better than those... See more

Company replied

Rated 5 out of 5 stars

Buying Clearance items from Spellbound means that they'll be shipped within 24 hours or less. Amazing service. Clearance items mean that Sherri tried on the item, that's all, brand new until she put... See more

Company replied

Company details

  1. Wig Shop
  2. Hair Product Store
  3. Headwear Store

Written by the company

At Spellbound Wigs, we believe that wearing alternative hair should be an exciting and joyful experience no matter your journey. Our mission is to empower women to look and feel beautiful, and we offer many options that help you do just that. Whether you are seeking alternative hair solutions due to hair loss or just jumping on the celebrity fashion trend, we want to help you look and feel your very best. For those suffering from hair loss, we understand. We are here to help you navigate the world of alternative hair and find solutions that will make you feel more confident. We are here to guide and teach you so that you can get the most out of your experience and we pride ourselves on offering the best customer service in the 505 and beyond! It is our privilege to serve you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

AMAZING

Another amazing wig at an amazing price and received in an amazingly short time. The service at Spellbound is,once again, amazing!!
Great place to shop.

1 February 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

We’re so glad to hear that you’re enjoying shopping with us! Thank you so much for your business. 💕

Rated 5 out of 5 stars

Lightning Fast

I knew just what I wanted and found it at Spellbound for a great price. But what truly amazed me was the LIGHTNING FAST SHIPPING. Now this is customer service at its best.

3 February 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

We don’t like waiting for hair so we always ship as quickly as we possibly can! Thank you for shopping with us, we appreciate you! 💕

Rated 5 out of 5 stars

Love it

Love it! Beautiful packaging and fast shipping.

5 February 2025
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Yay! We love hearing this! Thank you so much for shopping with us. ❤️

Rated 5 out of 5 stars

Excellent service with delivery of item…

Excellent service with delivery of item quickly despite severe weather and a courteous update on shipping

7 January 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

I’m so glad to hear your order made it safe and sound! Thanks so much for shopping with us!

Rated 5 out of 5 stars

Wigs were all beautiful and the prices…

Wigs were all beautiful and the prices were unbelievable in comparison to other sites. Although USPS took much longer than expected to deliver, the wigs were shipped out the same day as ordered. I definitely cannot fault this company for the slow delivery, when the shipment was processed so quickly.

6 January 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for your understanding about shipping! We always ship as quickly as possible but especially around the holidays shipping can get a little crazy. I’m glad you love the pieces, thank you for shopping with us! 💕

Rated 5 out of 5 stars

I am truly impressed by this company ❣️

I am truly impressed by this company ❣️
Beautiful rare products (brand name wigs)and customer service excellent to perfection 🌟
Fast shipping ,impeccable packaging , and two extra presents inside( brand name brush and a HD lace mesh cap )
BIG THANK YOU 💐

2 January 2025
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

You are very welcome! Thank you so much for shopping with us! ❤️

Rated 5 out of 5 stars

IDEAL!

I was very happy that I had no difficulties like I had with others that gave e headaches and uncomfort. That it looked as if it is my real hair was super too.

12 December 2024
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

I'm so glad to hear that you love your piece and especially that it fit well and is comfortable and realistic. Thank you for taking the time to leave us your feedback, it made our day!

Rated 5 out of 5 stars

Highly recommend Spellbound Wigs

Would highly recommend Spellbound Wigs. Great prices, lovely selection and communication with Sherri excellent. This was my second time purchasing from Spellbound and will definitely be back for more wigs!

26 November 2024
Unprompted review
Spellbound Wigs LLC logo

Reply from Spellbound Wigs LLC

Thank you so much for all your kindness and patience Irene! We appreciate your trust and business so much! ❤️

Rated 5 out of 5 stars

Simply amazing client care

Simply amazing client care! I had so many questions given this is my 1st experience with wigs and Sherri always kept me posted with updates. Thank you for making this a great experience and an amazing inventory with Spellbound!

5 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look