SpeedX Reviews 5,003

Wonderful carrier deliver with passion!!!! Package received as promises

A parcel has arrived and it is cut open and the item taken out. It was left in the letterbox.

If I can give them a 0 I would. Drivers always deliver to the wrong address. Like look at the street sign. I have a large delivery box outside and these people block the door with the package. Learn to read, Delivery! Smh

ZERO STARS. This company continues to deliver packages to the wrong location, and this time it resulted in my package being stolen. I provided my correct unit number, but my package was not delivered to my mailbox, locker, or front door.
If the carrier couldn't deliver it correctly, it should have been marked as a failed delivery and held for pickup—not left wherever was most convenient yall just to mark it as "delivered.
What makes this even more frustrating is that I never received a notification that my package had been delivered. People spend their hard-earned money on orders and should be able to trust that they'll actually receive them. This was careless, irresponsible, and completely avoidable.

SpeedX is the most unreliable shipping courier. I can see why they’re the cheapest cause they’re absolute dog water. I live in an apartment complex where packages go missing if left in the lobby. Why is it so hard for them to deliver to your door? Receiving an item means expecting it at your doorstep or mailbox. All they do is throw random packages in the lobby and it’s free game for anyone wanting to steal something… And when you confront one of the delivery guys about it, they’ll blatantly say they don’t care… useless
company with no sense of urgency, which makes sense cause they just about hire anyone. Wishing the worst for this company.

Always always always issues. I stopped ordering online because they use them as a delivery service. They were terrible then they seemed to get better and now they’re back to being crappy again. The usual issues package is not being delivered,or late, sometimes going to the wrong address, is my favorite package ripped tampered with or with a random slice on it...how about coming to your house at 9:30 or later?..Done.

I've been ordering from Temu for awhile now and for the most part, SpeedX was doing fine. The first delivery drivers I encountered didn't know where my house was but they contacted me by phone and I was able to retrieve my packages, as well as point them to where I live. Since then, I haven't had any problems. Today on the other hand, is a different story. I don't know if it's because this delivery driver is new, never delivered to my address before or the heat made him delirious but he delivered my package to someone else's address simply because we share the same house number. (901) You can't get in touch with a real person at SpeedX and even if you submit a complaint through their online robot, you're told someone will get in contact with you but they never do. I had to submit a refund with Temu, who immediately refunded my money back after receiving proof that my address is completely different from wherever it was left. If I knew where it was, I would go get it myself. All I can hope for is the person whose door it was left on, finds a way to return it to me. Otherwise I'll be resubmitting my order but making sure to tell Temu, do NOT use SpeedX.

You provided acceptable service overall, but there is room for improvement. The shipment was delivered successfully, however communication and tracking updates could have been more consistent. Transit time was slightly longer than expected, and customer support response times could be improved. While the service met basic expectations, a more proactive approach and better visibility throughout the delivery process would enhance the customer experience.

Great and fast delivery service. --- driver was very professional and great tracking system. Know exactly when you expending!!

Delivery driver lies about package being undeliverable due to ‘incorrect address’ - I confirmed it was correct - and ‘inaccessible’ address.
I got a package from them earlier in the same day yesterday. Now one of their drivers decided to lie and declare my address ‘incorrect and inaccessible’
This business is a scam and needs to be sued out of existence and shut down.
There’s no customer service number or email, just a sycophantic Ai chat bot that will talk in circles with empty words.
AVOID USE IF YOU CAN
I will be starting the complaint process with the police and my local consumer protection to prosecute the company and employee for fraud. I suggest others do the same.

Parcel tracking showed it hadn't moved since arriving at Bankstown weeks earlier.
Trying to get support is only available via chatbot, no email or phone contact available. Bot chained I would get status updates but that never happened.
Some days after another chatbot interaction I eventually got a "human" to email me, but it was useless as all they would tell me was, sorry, don't know where it is...
It's your one damn job, deliver parcels and track them along the way and they can't even do that.
Absolutely hopeless

Deserves less than 1 star!! At this point in my experience i'm going on over a week of run around trying to get my package. Speedx claims that my delivery address is wrong, however, the address they say is on my package IS MY ADDRESS! I have lived here for 23+ years and have never had any issue receiving packages. After being told to contact customer service (which I will use the term lightly), I was instructed to use a chatbot. This chatbot apologizes over and over and instructs you to contact a live agent, but guess what THERE ARE NONE. I tried for 4 days in a row, asking for a live agent at least 3 times per hour, and each time was told there are none available. THEY DO NOT HAVE A PHONE NUMBER TO CONTACT. It asks for your email and says "someone" will contact you. I only received a generic "we thank you for your patience" and "so sorry for the inconvenience" email after being given 11 ticket numbers for my concern to escalate. I still don't have my package, tracking this morning said it would be delivered today, only to have it change to tomorrow within an hour. I'm not confident I will receive anything at this point. The lost/'undeliverable' package is not even my top concern but rather the run around, the lack of customer service and the complete nonsense they feed the customer to try and appease an angry customer just trying to get non-existent answers. The chat bot consistently offers to connect you with a live agent, only to be told there are none available. I'm beginning to think this company is a scam to steal packages or somehow work as a cover for some other fraud, because delivering packages in the time frame you are given is not a priority or something they care about. When I look at the tracking now, I'm on my 6th different date of arrival.

the guy took a picture as if the package was delivred. he never knocked or rung the bell and we were all home he took it ! i am sure of that ! no help from the carrier at all this is the worse experience ever ! avoid this company i wish i can give them zero stars !!!

If you'd like your package left in the middle of the driveway in the middle of a rain storm, SpeedX is the way to go. Just wish I could leave less-than 1 star.

PS: Covered front porch was a few steps away.

Horrible!!!! Why does anyone use this garbage company? You can't even get a hold of anyone when you have an issue and their AI nonsense just routes you around in circles and they never do the follow-up, escalation, or reach out like the bot promises you.

SpeedX delivered to my "house". I live in a gated community. There is a parcel pending inside my gated community to which they PUT THE PACKAGE OUTSIDE when my door is basically 10 feet away. My package is missing in an area where porch pirates are common. The "support" is an AI chatbot that never redirects to a real human.

Package was shipped on May 27, it has been in my state now since May 31 has been sitting in the same facility for over a week. It is now Jun 9.

They don't have a way to call about inquiries, so you are stuck in the dark.

Update: June 14
Still have not received package still says it's processing.

Update: June 24
It now says they can't find the package. It was in my state and now it says it is in a different state, and can't be found. Don't worry though! They sent me an email saying it is not lost... they don't know where it is, but it's not lost. Incompetent.

I will only update again if it says anything different.

They kept saying delivery failed because I wasn’t home but they NEVER KNOCKED. This happened FIVE TIMES. And instead of sending it back so I could get a refund, they kept trying to deliver it while not knocking on my door. I was home every time. The driver who finally delivered was nice enough but his app glitched, interrupting my work meeting, as that had to be resolve. Delivery driver’s service was satisfactory, all else was shit.

Delivery driver claimed 'failed delivery attempt' and I was actually at the location when he/she submitted this lie to their hub!
- I couldn't believe it!

Sought to report this matter via SpeedX's AI chatbot and it made a false claim, stating the matter was reported and provided a case#.

I tried to follow-up via 'SpeedXops@' AND 'support@speedxescalations' ... both contacts refused to address the matter and gave some general response.
- TRASH!

I reached out to Temu customer support and reported SpeedX experiences and demanded, this delivery service never acquire the tasks of delivering my orders... moving forward!

This is my 3rd Terrible Experience w/SpeedX.

They seek no accountability. This is what I call a 'ghetto delivery service". You never know the ethics of the person responsible for delivering your orders! Even when I sought to provide another delivery address... SpeedX returned the order as 'undeliverable'.

PLEASE CONTACT TEMU for Complaints About SpeedX... this is the only source who can make moves on behalf of the customer!

My package was received and then went out for delivery the next day. That would have been amazing if that were the end of it, instead somehow instead of getting delivered it just ended up looping back to the warehouse and has now been sitting there in processing for the last two days again. Starting to be seriously concerned I'll never see it and will have to contact the merchant soon.

Edit: After contacting the support email listed, I received a response overnight and my package was out for delivery and delivered without issue the very next day. I am VERY thankful my package wasn't lost. I bumped up my rating from 1 to 3 stars because of the swift resolution even though the former issues still were present.