SpeedX Reviews 

I don't usually leave reviews so you know how bad it must be!! Mine "disappeared" almost as soon as they got their hands on it, I suspect theft. I don't normally accuse shipping companies of stealing cuz normally it's that items and barcodes get damaged in transit, but the timing is too suspicious. Never use them domestically and if you use ECMS internationally make sure the shipper doesn't contract them. Only company ever to "lose" my box and their customer service, if you can call it that, is a total joke!!! Trust me on this plz I have been shipping for many many years.

Edit: They've been no help sending info for a police report on whichever employee/contractor of theirs stole it, avoid at all costs!!!!

SpeedX has been one of the worst delivery companies I have ever dealt with. My package has been marked “No Access” four different times, despite clear delivery instructions stating that the apartment entrance is always unlocked and that the package should be left in the mail room. The driver ignored the instructions or falsely reported that delivery could not be completed. Four failed delivery attempts for the same reason is unacceptable.

The customer service is also nonexistent. I have contacted support multiple times and, yet no one has responded or provided any assistance. There is no accountability, no communication, and no effort to resolve the issue. If you value reliable delivery and customer service, avoid SpeedX!

My package is over a week late. It says there is an exception with my address and has been stuck at the same facility, but I checked multiple times that the address is correct.

Every time I try to use the chatbot, it tells me the correct address and then says it will connect me with a real person and no one ever shows up. I don't know why anyone would use this company for shipping, it's impossible to talk to a real person and get help.

I consider myself lucky because I actually do recieve most of my packages. I have had some saying unable to deliver and someone is always home. My main complaint is the manner I which my packages are delivered. I had earbuds launched from the end of my sidewalk into my door. Roughly 10 feet. I had a package thrown out the car onto my lawn after he left two on the doorstep. But the best is that half the stuff smells like weed when its delivered. . Do better .

This shipper is the WORST. The first time I ever heard of them, they delivered my package to the completely WRONG address (I could see from the picture).

Now, most recently, I had a package go to their Leominster, MA location on 5/14 and IT HASNT MOVED SINCE. I’ve opened up several tickets with them (I waited until 5/26 to start a correspondence which is past their recommended grace period of 2 business days) emailed with a rep that HASNT responded back past the initial interaction. And any time I go to their website (during business hours) and ask for a representative, no one is available. UNBELIEVABLE! Just say you lost my package so I can resolve with the company I bought it from instead of giving me the run around and ignoring tickets.

6/11 update: after I left this review, they emailed me several times trying to resolve the issue and told me they would keep me informed and keep checking the status. I checked the package again and “issue reported” at the top and “parcel disposed”. They threw away my package?!? And to try to resolve with the merchant. Who ran out of the item Speedx disposed of!!! 😡 I am so annoyed. If you can, choose a different shipper. This is ridiculous.

-1. They are HORRIBLE. Companies need to stop doing business with them Immediately. Nobody to help me with my order. Now the city and zip code say something entirely different. I feel like my package was coded as undeliverable and stolen.

Two out of three times they’ve delivered my package where I cannot get to it behind my neighbors fence because the idiots don’t read directions and they don’t look at the numbers and it’s quite obvious. My numbers are on the post of my fence and they send me pictures of my neighbor’s house where they dropped it in their lockbox. I think these drivers are so dumb they should all be fired. I hate using this service. It’s absolutely a nightmare.

I ordered mats from Muddy Mats website. I paid extra for expedited shipping. Long story short my package has been sitting in a warehouse two towns over for 6 days now. Muddy mats already refunded me my shipping cost but I’d rather have my mats! And it’s not even their fault it’s SpeedXs! And there’s no way to pick up your package or to track it properly or to talk to a customer service rep. Worst shipping company ever!

Seriously the worst shipping company i ever saw. Cant say anything about my package because they never deliver it. HORRIBLE!

SpeedX threw my parcel containing electronic components from the window of their delivery vehicle some 15 to 20 feet onto my front driveway......skeptical about installing the parts as they are most likely damaged. They asked for video footage just to appear that they would do some sort of follow up....yet the delivery "proof" they sent me clearly shows the delivery drivers widow down and my parcel lying on the pathway 20 feet away....what more proof do they need than their very own photo.....be warned, use them at your own peril.

Speedx is everything BUT Speed! SLOW movement of packages and poor updates! To boot they mis-dirrect packages to the WRONG CITY! POOR poor Service... A shame eBay uses them! No live people or even a telephone number! Websitesite is BS!!!

Speedx Rely such Bull S! You have way more problems that your useless Chat Bot! Look at BBB reviews and all others! Why eBay would use your services is Beyond me! Others make sure you do NOT ALLOW the use of SpeedX...

Delivery issue; constant delivery issues have been occurring with this courier service, the likes of which have been unprecedented. The package delivery was expected to be on the later end after the initial delivery date estimate was not met and thus postponed. However, now SpeedX has claimed there to be a package issue and a 'delay in transit'. On the seller page it says the following, "The courier said they attempted to deliver your package but were unsuccessful. Please contact SpeedX for help or try to reschedule the delivery as soon as possible." However, doing so is actually not possible. I have tried to escalate the issue with their chatbot multiple times with the response always being "there is no available supervisor or live agent at this moment... Please leave an email for further contact" and so thus I did, to no avail. This was quite possibly the worst experience I have ever had with a courier and now i either have to buy a new product or wait ~20 days for either a refund or the actual delivery of my package. Terrible experience, please avoid at all costs if you can, unless if you want constant headaches.

Whenever I buy packages shipped by speed x, my package is always in some random location in my apartment building and I have to run around like a chicken w my head cut off looking for it. There is a designated spot in my building for packages, and the USPS man has NO problem finding it.idk what’s so hard for these speed x people, morons I guess.

The first order delivery was made to the wrong address, the second order delivery attempt has been delayed due to "Invalid Address". All other delivery services have been able to locate the delivery address. The delivery address is on a state highway and clearly visible from the road. SpeedX "support" is all automated AI which routes you through a circular, non-helpful or informative process and is not able to provide any useful help or information. For instance, when asked by the chatbot if I would like to update the delivery instructions, the response to the updated instructions is "I am unable to update the delivery instructions at this time, Please try again later" even after multiple attempts.
It is not possible to speak to a live CSR and the company does not respond via e-mail even after issuing a "support ticket" number.
The support chatbot is artificial but, definitely not intelligent.
UPDATE 06/08/2026:
After 5 days, I received 10 obviously automated responses/information to Six Different people from Speedx, none of which were in any way related to my tracking number or order other than being handled by the same incompetent company. Still no response from Speedx regarding MY delivery. At this point, I have very little faith that I’ll ever receive the package and hope that the vendor will honor their pledge to provide me a full refund.

This delivery company is TERRIBLE. They take forever to deliver the package and then leave the delivery in unsafe areas. The delivery destination is NY. Over the span of a week, my package has moved from NJ to NY (where it sat for 4 days). Now it is back in NJ again, with no indication of when it will be delivered. Shipper has had to issue a discount. This is the 2nd straight order. It appears that Speedx could care less whether you get your package

It is a possibility you may get your package,but they set this business up so if they fail they do not have to listen to you complain . Absolutely no way to contact anyone there including their non existent chatbot, they mention it over and over but there is none. So what can you do? Not a thing, they don't even allow claims to be filed. So if you are buying from one of the soft scam sites that say they will not refund or reship unless you buy their insurance through their website and you do not buy it? Better hope they don't ship with this company! Cuz if they do and speedx loses your package...you are sol. No stuff and no money. Now that I know that I will not be purchasing from anywhere speedx is user. They are simply haters, I mean, obviously, and I will not be helping companies like this stay in business. Know why? Because then this business model will become the norm. So use them if you like to fund communist companies who will carelessly deliver knowing there is no penalty paid and see how many packages you get before one is lost. I won't use the companies that use them for the same reason, if they liked having customers they would try and keep them happy. Not cause them frustration and hours trying to straighten out their shipping mess.

One woman's opinion who owns an e-commerce business, loves her customers, and will never use speedx

Worst delivery service on the planet. If they don't lose your package (they most likely will) they will lie as to its whereabouts. Their AI robot has all the excuses in the world as to why they cannot deliver your items. AVOID AVOID AVOID this carrier.

had some issues about delay, and them saying it's an incorrect address. but at the end of the day they resolved it, not sure how much help did the email support did, but they should have an easier way to reach an actual person instead the chat bot in their website. which is really annoying bot. but eventually it led me to contact an actual person through email which i think mattered.
drivers here in Vegas delivered the package properly.
i think SpeedX has potential but they need improve their system, communication and learn from the complains if they want to gradually become a more reputable courier/carrier. nonetheless, they delivered.

Would give 0 if it was available. Package marked delivered at 1:00am with only photos of the package and not the location of delivery. Chat support is absolutely no help with their programmed responses.

Can I give zero stars? The chat bot is completely useless. FIVE days now of "expected delivery date" and no package. I've now requested a refund from the shipper and will no longer use them until they change shipping/delivery companies